Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
They're good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're very good after 2 years of use. The little friction pads for the Headband fell off after about a year but it doesn't affect the noise at all. A little expensive but definitely worth it for headphone enthusiasts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulILG, Thanks for your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
These are excellent but the comfort is not the bes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I extensively researched the xm4 vs the xm5 I chose to buy the xm5. After a year they are still amazing. The noise cancellation is amazing when I’m traveling and don’t want to listen to the environment around me. The only downside to these headphones is the headband. There isn’t much cushioning to it which results in discomfort after wearing the headphones after a while. I have to readjust the headphones frequently if I wear them for long periods of times because the headband feels like it is starting to dig into my head. Besides the headband issue the headphones are amazing and I would definitely recommend them to anyone who is willing to pay the price and deal with the headband issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sophie, Thank you for sharing your experience with the Sony XM5 Wireless headphones. We're glad that you like them and we appreciate that you'd recommend this to others. Additionally, we also appreciate your feedback regarding the cushions/pads. We hope that the new lightweight feature of the headphones can provide all day comfort in an elegant design however, we apologize if you have to do some readjustments on your head just to be comfortable. We'll make sure that we'll improve our products in the future. Thanks for choosing Sony! -Craig
Worth the investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A definite upgrade from my old Sony headphones. They have superior nose cancellation and the added features are definitely worth the investment. I do miss the fact they do no fold like my old pair. Makes it a little more bulky to carry. The noise cancellation does take a tolll on the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam
I now love to vacuum!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this for an early Christmas present. She wore them vacuuming and said they worked great! She couldn’t hear anything but the music in her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter enjoyed using the WH1000XM5 headphones while vacuuming and that they effectively immersed her in the music. It’s wonderful to know the headphones are delivering such a clear and focused listening experience during everyday activities.
Best regards,
-Fred
Get it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's honestly amazing. The noise cancelation and transparency mode is so good. It's so comfy, like a pillow is wrapped around ur head, sometimes I forget its on my head from how comfortable it is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasharA, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
More portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound however not as portable as the XM3 as the headphones do not close inwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Really great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great material and the NC is great i really appreciate the touch shortcuts. Sound is clear, crisp and bass is bumping, volume range is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, Jsesh! We're thrilled to hear you're enjoying the high-quality materials and the industry-leading noise cancellation of your WH-1000XM5 headphones.
It's great to know the touch sensor controls are making your listening experience easier and more intuitive—they allow you to control volume, skip tracks, and activate features like Quick Attention or Speak-to-Chat with just a simple tap or swipe, creating a seamless way to manage music and calls without taking off your headphones.
We're also excited that the sound quality, from clear highs to deep, bumping bass, and the wide volume range, is living up to your expectations. We designed the WH-1000XM5 to provide crisp, dynamic audio no matter your music style.
If you ever want to explore features further—like customizing your sound via the Sony | Headphones Connect app or adjusting noise cancellation and ambient sound controls—we’re here to help you get the most out of your headphones!
Thanks again for being part of the Sony family and for choosing the WH-1000XM5.
Best regards,
Gus
Sony Social Media Team
Sony headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really nice and good and the app that works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyT,
Thank you for sharing your great experience!
We're so glad you're enjoying the sound quality of your WH-1000XM5 headphones. The new drivers were specifically designed to deliver a clear and balanced audio experience, so it's wonderful to hear you're noticing the difference.
It's also fantastic that you're finding the Sony | Headphones Connect app useful. It's designed to be a powerful tool for personalizing your listening experience, whether you're adjusting the equalizer, fine-tuning the noise canceling, or using the Adaptive Sound Control feature.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Worthwhile upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4's to these. Aside from the lack of folding, I find them to be a worthy upgrade. More comfortable around the head and the upgrade to sound quality is noticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibanez, We are glad that you like the quality of your new Sony headphones. The XM5 headphones are definitely a worthy upgrade. Sorry to hear about your concern. Despite that, we are happy that you still like your XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Sony wh-1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick
Broken Hinge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and noise cancellation is pretty great and the battery . However, these are very poorly designed headphones for durability and have fairly frequent software related issues. I bought them in May 2022 and as of today they are no longer usable because of the very common hinge defect. - 3 months in the headphone band no longer kept its position, it would just slide around freely - 2 years in the hinge broke and is unable to be fixed so they are now completely unusable - Beside the two physical issues, I frequently encountered software issues ranging from random disconnections to being told I sound like a robot once a week while on calls. Note: I updated the software on the headphones frequently, so this was an ongoing thing. As a comparison, I _still_ have the XM3's and used them for 8+ hours a day for over 3 years before I "upgraded" to the XM5s. Those headphones are still going strong, my wife has been using them since I got the XM5s and there are no issues there at all. I strongly recommend looking somewhere else if you want to purchase a $450 (incl. tax) pair of headphones that will last a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM5. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file so we can better understand your situation. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Craig
Step down from XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had XM headphones since XM3. I work as a programmer and use these headphones at least 5hrs+ per week day. After work, I head over to gym for another hour of usage. I have been using these headphones for a month. I've always appreciated good and clean noise but noise cancelling is my top priority I am comparing this to my XM4s which I've had prior to these and used it in exact same conditions and usage for more than a year. Noise cancelling is not good at all on these headphones. I can hear my colleagues more almost clearly. I had to double check the settings multiple times so far to make sure noise cancelling is actually on. When I go to the bathroom at work and turn on the vent, you can clearly hear the difference in the amount of vent noise that gets in. When I have my head down, its loud, when I am washing my hands, its not as loud. It is a small one person bathroom so its not the distance. It is all this AI crap that they use now and the AI is trying to decide how much it is supposed to let in or out. XM4s would just keep everything out and that was that. This is super annoying that the amount of noise cancellation just keeps changing when you move 2ft... As I am just writing this, I just head my colleague move his mouse, while these are on my head... Not a keyboard click, but he just lifted his mouse and put it back down... 15ft away from me... wow ... total crap at this price point if you ask me. Noise cancelling seems to equal to how well the pads are covering your ears added with whatever you are playing and to me that is not noise cancelling... This whole using AI to adjust noise cancelling idea is a total bust. They should have improved what was on XM4s not re-write what was working. Enough about the noise cancelling, or the lack there of, let's talk about battery. It is also not superior to XM4s. At the end of a work day, XM4s would have more than %50 easy, these go down to %30 and when it is time to go to the gym, after 15 minutes or so, they are down at %20... Comfort You can clearly see in the pics that the XM4s have more padding. These cover around my ear more but they are more pushy kind of squeezing it Mobility As others stated, these don't fold. It has a bigger footprint. Loose point there too Conclusion These are not an upgrade to XM4s. There is a slight improvement on the sound I will give you that XM5s but it is not worth it since XM4s are already an amazing sounding pair. I will most likely going to return these and get XM4s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaggy, while we're glad that you like the sound quality of the XM5, we regret that the noise canceling function, comfort, and design did not meet your expectation. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You can also slide the left and right slider to adjust the length of the headband for comfortable listening experience.
If the effect of the noise canceling is not sufficient, please check the following:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Solid Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic choice for headphones if you’re looking for something with beautiful sound and really solid battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerS, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony! ~Earl
Nice gift !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a perfect Christmas gift for my daughter; she loves them and now she doesn't want to take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky!
We are really happy to hear that the WH-1000XM5 were a hit with your daughter and that she’s loving her new gift!
Thanks for choosing Sony!
Best regards,
Estefany
WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were amazing I use them almost every day and they sit comfortably so no headaches they also sound amazing and the app is really useful for EQ and checking you activity 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Great! We're glad that you like the sound, EQ, comfort, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Must buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. I researched and tried multiple different NC headphones and these are by far the best. Also very aesthetic, lightweight and easy to transport
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaR,
Awesome! We're glad you found the best headphones that perfectly suits your needs and expectations. We really appreciate you like the quality, design, lightweight, and portability of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Its alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Depending on your environment, this can be an upgrade or an downgrade from the XM4. Im no audiophile, so my experience is of an average user who enjoys music in the office, mostly to drown out the office noise. When the noise cancelling works, its better than the XM4. The important word there was "when". You can control the level of noise cancelling, it's either on or off (then A.I. handles strength based on environmental sound). Whereas, on the XM4, you can set the strength of cancelling. I understand there are reasons for getting rid of that feature; like, battery life... however, now you've got a hit or miss feature. My office isnt too loud. But, its just quiet enough not to activate the noise cancelling and just loud enough that i can actually make out what they're saying. Never a problem with the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeeIB, thank you for sharing your feedback of your experience using your headphones. Sony values the opinions of customers and is always striving to provide the best experience possible.
Please ensure you're using the Headphones Connect App to customize the settings to fine-tune your music. Please also check the help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Incredible headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is second to none, and so is the ANC and Transparency, the audio is great as well. The black ones do collect grease from your skin and hair pretty easily, go with the silver ones if you have a choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
great for noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones. the noise cancellation is a lifesaver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NKNewton,
Thank you for choosing Sony!
We're thrilled to hear that the noise cancellation on your WH-1000XM5 headphones has been such a lifesaver for you. It's truly rewarding to know our product is making a positive difference in your daily life. Thanks so much for sharing your kind feedback and for your support!
Best regards,
-Fred
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality! My husband's an over the road truck driver and he swears by these things. Doesn't feel heavy on his head after several hours of wear and doesn't put a lot of pressure on his head, as compared to the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrinaLaChica, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl