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Customer Ratings & Reviews

Your price for this item is $264.95
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6094 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 6,094 reviews
  • Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, crystal clear sound quality long lasting battery life, easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TristenG, Awesome! We are so glad to hear that you are enjoying the sound quality and battery life of your new WH-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony is always good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing soundNice product and very good for nose cancelation nothing beats Sony

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing sound light battery goes forever don’t get anything else u do have to be carful not very strong

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey, Mohammed! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best Over the Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best over the ear headphones ive gotten. They are light, stylish, and the sound quality is great. They definitely beat my gfs old Beats she had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaBronc, Thank you for the amazing review! We're so glad to hear that you like the lightweight and stylish design and exceptional sound quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Recommended for comfort and more

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been by far the most comfortable headphones I’ve ever had. The quality of sound is great. I sold my apple ones to get this one based on comfort. The noise cancelling feature can do better but it’s not a big deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ani2k,
      Good decision! We're glad that you are pleased with the audio quality, comfortability and noise canceling feature of our Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Bluetooth headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality on the market for Bluetooth headphones!! Highly recommend also out of the box never charged it and it’s lasted 10 hours!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbae, Awesome! We're thrilled to hear that you like the audio quality. We appreciate your recommendation and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones ! Sound quality is outstanding and comfortable to wear for long periods of time. I would definitely recommend these headphones to anyone who listens to music, makes long phone calls etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JR2020 We're glad that you are enjoying the sound, comfort, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the WH-1000XM4 before these and I can honestly say the WH-1000XM5 is nice robust upgrade. They look better, sound better, and feel better on your head. These are highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi trdtom27, We are thrilled that you like the quality of your new Sony wireless noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for choosing Sonby! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic feedback, MilaH!

      We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!

      It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!

      Thank you again for choosing Sony for your listening needs!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great quality and sounds up there. Its comformtable, touch control responds well. When you speak or someone nearby, it pauses music and gets out of Noise canceling, allowing you to have a conversation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinK,

      Thank you for your feedback regarding the WH-1000XM5 headphones. We are delighted that you love the great quality, sound, comfort, and the convenient Speak-to-Chat feature, which automatically pauses music and adjusts noise canceling when you speak.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The sound is amazing and the noise cancellation is superb. Well worth the cost. More comfortable than the previous version

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayT, Amazing! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. My son recommended them after he saw I had purchased another brand. I love these. I can work in the yard or use power tools and don't have to continuosly turn up the volume. The sound is a very good qaulity which makes listening to music more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathyS,

      Very nice! We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is great! The battery also lasts a very long time. I got them about a month ago and have only charged them one time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BellaT, Great! We're glad that you like the noise canceling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a bit on the pricy side but they are very good quality, lightweight, great noise cancellation. I goneslty prefer these over the bose headphones for the weight and confort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PapaScorpio,

      Fabulous! We are truly delighted to know your satisfaction with the incredible sound quality, very comfortable fit & lightweight design, industry-leading noise canceling feature, and superb performance of the WH-1000XM5.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    They’re super comfy

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphone primarily for the audio quality and comfort and i love them, i prefer them over the airpod pro max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nuraaani, We're delighted to hear that you like the audio quality and comfort. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing for sound quality and the noise canceling is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dev13,

      We are beyond pleased to hear that your WH-1000XM5 headphones are delivering an amazing experience. We’ve poured our latest engineering into the Integrated Processor V1 to ensure that our noise canceling remains world-class, so it is fantastic to know it’s creating a peaceful sanctuary for your music.

      It is equally rewarding to hear that the sound quality is hitting the mark for you. We aim to provide a signature sound that reveals every detail of your favorite tracks, and knowing you’re enjoying that level of clarity makes all our hard work worthwhile.

      Thank you for choosing Sony for your personal audio journey.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones exceeded my expectations. The sound quality and comfort are amazing. The noise cancellation and transparency work really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Awesome if you can take hot ears

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My beige flag is that I didn't like these headphones. I know, everyone else loves them but they just got too hot for me around my ears. I returned them and went back to my Bose QC 45. The sound and noise cancelling were great though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyD,

      Thank you for the feedback. It is unfortunate that the unit had to be returned. We're glad to hear that you like the sound and noise canceling of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    Great audio and comfy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are extremely comfertable and block out sounds from people talking to the wind and have a auto talk function that turns off the noise caceling so you dont have to take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelli, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best ANC headphones from Sony yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality and feel. The headphones are extremely lightweight, and the noise cancelling is best of its class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeshavB,

      Thank you for the wonderful feedback! We're glad you're enjoying the lightweight design and industry-leading noise cancellation of the WH-1000XM5.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US