Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones would’ve liked it if there would’ve been louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasC,
Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.
Thank you for choosing Sony!
Best regards,
Dominick
LOVE THEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is sooo good! and they are different options for sound adjustment through the app. the only thing for me i’m not used to any pressure on my head so had to used to that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig
Love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! The sound is great and the comfort is top notch!! I thought it would be tricky flying with them because of the longer case but I didn’t have an issue at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demi,
Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sound quality is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than my Bose 45. Has deep bass and clear vocals. Noise cancelling works great, I fly a lot and when these are on, I don't hear the engine noise and fall asleep quickly. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kensirey, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
The Best for Noise Cancellation and Call Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason to buy these is noise cancelling and call quality. They considerably outperformed my Air Pod Max's, especially the microphone. I was surprised, that the microphone quality is also considerably better than my Air Pod Pro 2's. It is very nice to be able to adjust the level of transparency. Their sound quality for music is good, but not really better than the Air Pod Pro 2's (if you fully configure them). Without question, Air Pod Max's sound better if music is your main focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Disappointed but not surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly, disappointed with these, you would think with the latest updates. They had and how light the model looks that these would have very good noise-canceling properties. But it doesn't, I think, because of how light it is, the muffling quality from the outside world is just lax, and not as good as you would think it is very light. I will give it that, but the noise-canceling properties are not good at all. You're wasting more money compared to like the older generation headphone, which, while yes, they are a little heavier, they are cheaper. And they have better noise-canceling qualities. If you're into lightness and esthetic and don't mind Not so good noise-canceling qualities, then definitely go for these. But if you are into noise-canceling qualities, definitely look into an older generation or a different pair of headphones. But not Bose, because they're just as light and bad. But the Sony earbuds or anyone's noise-canceling earbuds tend to be very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoAnd,
Thank you for sharing your hones review of the WH-1000XM5. We are very sorry that the Noise Canceling (ANC) did not meet your high expectations, especially feeling that the older XM4 offered a better, more complete seal.
We completely understand your focus on achieving ultimate silence. If your priority is the absolute best noise-canceling performance, we would recommend looking into the WH-1000XM6, as it is our latest model and features a new QN3 processor and 12-microphone array. This hardware is designed to deliver a noticeable improvement in overall ANC and is specifically engineered to handle the mid-to-high frequency noises, like voices, that you mentioned.
Before upgrading, please ensure you have disabled Adaptive Sound Control in the Sony | Headphones Connect app. This feature often automatically lowers the ANC, which can create the "lax" muffling effect you described.
Thanks for considering Sony products.
Best regards,
Eliab
Great headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most Comfortable headset I've ever owned. Great sound quality, noise cancellation and the extra QoL features just work and add to the experience of using the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Braden321,
It is our pleasure to hear your valuable feedback! We're really glad you are enjoying the incredible sound quality, comfortable fit, noise cancellation, and features of your new headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
Great Active Noise-Canceling.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I was in between these and the airpods Max. I like the look and feel of these better. Was worth sacrificing some of the apple features. I use these for teams calls, listening to music and while traveling. The noise canceling is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. You have the ability to adjust everything in sonys app. Extremely comfortable to wear for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichealR,
Very nice! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Good but could use improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones and all of the features, as there are more things these headphones can do compared to my previous ones but I think the noise cancelling feature could use some improvement but still works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TessR,
We are beyond pleased to hear that you love your headphones and are enjoying the wide array of features they offer compared to your previous pair.
Regarding your feedback on the noise cancelling, we want to ensure you are getting the absolute best performance possible. You can often enhance the noise cancelling effect by ensuring a proper fit and checking specific settings within the app. We recommend reviewing these optimization tips in our help guide to help tailor the silence to your environment: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony!
Regards,
Dominick
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these things 8-12 hours a day between work and gym and they are phenomenal being able to drown out noise or let it in whenever i want is perfect for my job in machining and perfect for backround noise at the gym. The sound quality is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1834,
You made the right choice! We're thrilled that you like the battery life, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Sonic headsets
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for work since O work remotely and they are just perfect! Great sound, quality and color! The only thing I would say is not so great is that since are Bluetooth I need to charged them every 2-3 days
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, FransheskaP! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son, he loves them and is pretty much constantly using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DawayneM,
We are elated to hear that your son is enjoying his new WH-1000XM5 headphones so much! It is wonderful to know that they have become a constant companion in his daily life. Whether he is using them for focused study sessions, commuting, or simply enjoying his favorite playlists, we designed these to be comfortable enough for all-day wear while providing an unmatched audio experience.
The ultra-lightweight design and soft-fit leather make that constant use possible by reducing ear pressure, ensuring he stays comfortable no matter how long his listening sessions last.
Thank you for choosing Sony to provide the perfect gift for your son.
Best regards,
Dominick
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my daughter and she absolutely LOVES them! the sound is incredible; the sleek look is pleasing to the eye. overall great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, StephanieP! We're happy to hear that she's enjoying her new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones for my wife for Christmas and she absolutely loves them. Great fit, great noise cancellation, great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthraS, This is a great Christmas gift idea! We're very happy to hear that your wife loves them. And good to know you appreciate the comfortable fit, excellent noise cancellation, and overall quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
Good but expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both the white one and black one. But I prefer black even though the black one attracts more stains easily. Noise cancellation and call quality are one among the best. But audio quality is not at its best for the price point. It could have been little cheaper. Aesthetic wise these feel very cheap compared to xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeadAlready,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function and call quality of the headphones. To have the best sound experience, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
We also appreciate your review about the design of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
1000xm5 worth it on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. There are no deal-breaking issues to speak of. Sound quality is peak, build is durable enough and they are easy to connect and use out of the box. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWithPurchase,
That is fantastic feedback! We are thrilled to hear that you are enjoying the peak sound quality, excellent battery life, and easy out-of-the-box experience of your WH-1000XM5 headphones. Knowing that the build feels durable enough for you and that there are no deal-breaking issues is exactly what we strive for in our premium noise-canceling line.
Thanks for choosing Sony.
Best regards, Eliab
Best headphones I've ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound with these headphones. It was recommended to me by one of the Bestbuy employees and don't regret purchasing it one bit. Worth every dollar I spent on these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OsvaldoL,
Thank you so much for sharing your experience with the WH-1000XM5 headphones! We're pleased to hear that you've found them to be a worthwhile investment.
It's wonderful to know that you're enjoying the incredible sound quality these headphones offer.
Thanks for choosing Sony!
Best regards,
Stephanie
Xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very great headphones, especially for the price, great sound, ANC, it has the whole world and a nice carrier. Best choice out there before the XM6s come out!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback on the WH-1000XM5, Satori! It brings us great satisfaction to hear that you find them to have great sound quality and effective Active Noise Cancellation (ANC) at a competitive price. The WH-1000XM5 indeed offers a combination of world-class audio performance, noise-canceling capabilities, and a convenient carrying case. We're glad to know you consider them the best choice before the release of the XM6s. Your satisfaction is important to us, and we hope you continue to enjoy your listening experience with the WH-1000XM5. If you have any other questions or need further assistance, please feel free to reach out.
Thank you for choosing Sony!
Gus
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great and are have a high quality build. I also likemhow they sound compared to my Beats Studio and Apple Airpod Max. However, I do not like that they don’t fold. The carrying case is nice though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ramsay, We are glad to hear that you like the quality and sound of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent