Customer Ratings & Reviews

Hi David,

Amazing! We're thrilled that you are enjoying the noise canceling function and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hi there!

We are delighted to hear that these headphones made for such a wonderful gift! There is nothing quite like the feeling of unboxing a premium audio experience, and we are thrilled that the sound quality is hitting all the right notes for you. Investing in high-quality gear should always feel rewarding, and it’s great to know you find the WH-1000XM5 truly worth every penny for its industry-leading performance.

Thank you for letting Sony be the soundtrack to your journey.

Best regards,
Dominick

Hello JosueM,

Thanks for this wonderful five stars review!

We're thrilled to know how impressed you are with the WH-1000XM5 headphones.

Its rewarding to hear your comments on the noise cancellation and sound quality, as these are the core features we focused on with this model. We're also proud of the new 30mm driver unit and technologies like DSEE Extreme, which work together to deliver that truly amazing sound quality you mentioned.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team

Hi ASHINO,

We're beyond pleased to hear that you’re loving your Sony headphones and awarding them a fantastic 5-star rating. The amazing sound and best-in-class noise cancelling are truly standout features of your Sony WH-1000XM5, and it’s wonderful to know they make such a difference for you.

Thank you for choosing Sony—wishing you a joyful day!
DiegoV.

Hi RobertM, we're glad you are enjoying the WH1000XM5! Enjoy your new headphones! Thanks for choosing Sony. ~Earl

Hi Moneywellspent, Great! We're thrilled to hear you love the speak-to-chat feature, comfortable fit, and stylish design of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi RogerN, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi IwanaG,

We are really happy to hear that your birthday gift was received with such enthusiasm! There is nothing quite like the gift of incredible music and silence, and we are thrilled that the WH-1000XM5 helped make that special occasion even more memorable. It’s a pleasure to know that our headphones played a part in delivering that "excellent" reaction you were hoping for.

Thank you for making Sony a special part of your birthday celebrations and for trusting us with your gifting needs.

Regards,
Dominick

Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin

Hi Zurc, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi AditiV, Congratulations! We're glad that you love the battery life and fits perfectly. Thank you for choosing Sony! Erin

Hi Alex, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Homoshinji,

We're so happy to hear how much you love your new WH-1000XM5 headphones! It's fantastic to know that they were exactly what you were looking for and that you are enjoying the amazing noise canceling and the stylish blue color option.

We designed these headphones with our HD Noise Canceling Processor QN1 and Integrated Processor V1 to deliver the best possible quiet listening experience, and it's great to hear that you are enjoying the results.

Thanks for choosing Sony, have a marvelous day!
DiegoV

Hello JamarkasO,

Thank you for choosing Sony!

We couldn't be happier to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that you find the noise canceling to be amazing and that they are working perfectly for you. Thank you for the wonderful feedback. We appreciate you taking the time to share your experience!

Best regards,
-Fred

Hi ScottN, We're glad that they fit great and you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi DallinC, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you are enjoying the sound quality and noise-canceling features. However, I'm sorry to hear about the discomfort you're experiencing with the headband padding.

Ensuring the correct fit can significantly improve comfort. Here are some tips on how to wear the headphones correctly:

Check the Left and Right Indicators: Make sure you are wearing the headphones with the correct orientation. The left and right sides are marked on each slider, with a tactile dot on the left side.

Adjust the Sliders: Extend the sliders and position the earpads to cover your ears completely. Adjust the sliders so that the headband touches the top of your head softly.

Ensure Proper Fit: Make sure the earpad cushions do not bump against your ears and that the headband fits snugly but comfortably on the top of your head.

I hope this helps!

Regards,
Carl

Hello EileenR,

Thank you for choosing Sony!

We’re elated to hear that you love the WH1000XM5 headphones and that they’ve become your favorite. Your enthusiasm truly means a lot to us. We appreciate your feedback regarding the sensitivity of the controls and will share it with our team to help enhance future designs. It’s insights like yours that help us continue to improve and provide the best experience possible.

Best regards,
-Fred

Hi Zach, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Solo6000, We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay

Hi Jon1313, Great! We're very happy to hear that you are enjoying your new headphones. Your 5-star rating is greatly appreciated. Thank you for choosing Sony. Erin