Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
really pretty and amazing audio!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got it for how aesthetically pleasing it is for the eyes, but quality works fantastic as well! one of my absolute favorite things is the battery life, lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaJ, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
Sony Headphones Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality, definitely worth it if you are wanting some nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spacey, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin
Awesome headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them super comfortable to wear for long periods of time and great nose cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZulyA, Amazing! We're glad to hear that you love the super comfortable fit and excellent noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Unrivaled noise canceling abilities, sounds fantastic, almost perfectly comfortable except the head band is a tad thin. Just repositioning the headband
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheStranger,
Thank you for the positive feedback! We're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Highly recommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big jump from the x3’s but, it’s noticiable when talking. These are great for talking, watching movies, and of course listening to music. These and the x3’s do not a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thecooldude45, Thank you for the 5-star rating! We're glad you're enjoying the crystal clear phone calls and amazing sound quality when watching movies and listening to music on your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
5 star hardware. Mediocre sony app.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is 5 stars!!!!. The only thing that i dont like is the app which only allows you to either have 2 devices connected at the same time like phone and work computer but if u are to go to the gaming pc or some other device you need to remove one and add the other. Intead of just marking what device should be active. Also sometimes you just want one device active. To do that you have to disable the 2 device functionality. Also the buttons are a bit sensitive. Everytime i stretch after training and my arm brushes the headphones something happens.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielyD, we appreciate you taking the time to share your experience using the headphones. We are glad that you like the hardware. We're sorry if the Headphones connect app did not meet your expectation. We'll take note of your feedback and pass it to the proper team for the betterment of your product. Thank you again for choosing Sony. Erin
Don't Recommend - Poor QC and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality control on this is abysmal. Within a few months of owning, they snapped at the hinges. I can not longer wear them, as the headphone just dangles off when I try to put them on. I took very good care of them, didn't work out in them, and only ever transported the headphones in their provided case. Look online, and you will see that snapping at the hinge is a common problem. Despite only owning them for a few months, and the fact that they snapped out of the blue while I was wearing them, Sony refused to help. They claimed their warranty doesn't cover "accidental or physical damage". This is a known problem, and I am so disappointed with how Sony handled this. I am now out several hundred dollars. I wouldn't recommend this product until they get their QC under control (or at least until their warranty actually covers anything...).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LinnaeJ, We are sorry to hear that the hinge broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones. Had to make a decision between apple, but definitely better in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoldE,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Sony Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought with the intent to use with my TV. However, I also use them for work use with Microsoft Teams and it pairs with my iPhone too, as it has a built in microphone. It doesn’t completely block all of the surrounding sound, so if anyone buys it with that expectation, it was not intended to do that. However, it blocks out the majority and makes listening to your favorite show or movie even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerriW, We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Excellent Product ! Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of music to select and signal is food everywhere you go. You don't miss a station like regular radio that fades in certain areas and you cant even listen to them. But this service is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM,
That's awesome! We're glad to hear that you love the noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Fantastic
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Love the fact that there’s noise cancelling and you can press on the side to hear people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RomanC,
Wow! Nice to hear you love the noise canceling and Ambient sound mode of your new headphones. Sony's commitment to customer satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
WH-5000XM5 REVIEW
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound quality and noise cancelling are unbeatable in the modern day over-ear headphone league, the XM5's began to deteriorate very quickly and the hinges began to break after normal wear. I believe that for $400 it should at least last 5 years, but only managed to survive 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliNguyen,
Thanks so much for reaching out and sharing your experience with the WH-1000XM5 headphones, especially since you've been so happy with their sound quality and noise cancellation.
We truly appreciate you bringing this to our attention. We completely understand your frustration and your feedback is incredibly valuable as it helps us improve our products.
If you have questions or need assistance, please don't hesitate to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Sincerely,
Estefany
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the marker with the best wuality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stayfleet, thank you for the kind words and we’re glad you like the audio quality! Thank you for choosing Sony! Regards, Erin
Sounds good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it!! Sounds are good and the noice cancelling is also good !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
yup yup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kinda crazy kinda werid kinda great on god 222 give it a mango out of twn
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaylynD,
Thank you for your enthusiastic and unique review of the WH-1000XM5 headphones!
We're so pleased to hear you're having such a positive experience, and we're thrilled they've earned a "mango out of ten" from you! It sounds like you're truly enjoying the exceptional sound and features they offer.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Sony did it again, Noise cancellation is superb!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised these Sony headphones sounded better then the rest and it really does a great job at noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anasco,
Awesome! We're really happy that you are impressed with the incredible sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Amazing headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. Awesome at blocking out outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CayciD, Awesome! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11/10 would recommend. These are the best headphones I’ve ever owned. The packaging is SLEEK. Super easy to charge. And SO comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl