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Customer Ratings & Reviews

Your price for this item is $264.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6093 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 6,093 reviews
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is incredible! They create the most immersive audio experience I’ve ever had before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM5 Headphones! Your assessment is spot on! Superlative sound, engineered to perfection. The specially designed 30-mm driver unit of these headphones is fantastic and its great to hear you agree as well. You're now able to enjoy High-Resolution Audio with and without wires. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Great sound, but ears get a little warm

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ANC and the sound response. One caveat with these over the ears is that they can heat up your ears. I can last for an hour or so. Also, not good for the plane, the prior model is better, folds up better. Pretty pricey as well.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterMike, Thanks for sharing your experience with the Sony XM5 Bluetooth headphones. We're glad you love the noise canceling feature. We also appreciate your feedback regarding the temperature. This will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    A++++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice! Great sound. Great quality built. Sony on the top of the line. Wireless Bluetooth great feature now days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi usama19,

      Thank you for the 5-star rating! We're glad to hear that you like the sound and build quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Beyond great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Never had better headphones in my 66 years. And the noise-canceling functionality, supurb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidW, Fantastic! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, very durable and the noise cancellation is top tier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dequan, Thank you for the excellent review! Good to hear you like the amazing sound, durable design, and top notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Absolutely love it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling experience I ever had. People can scream near me and I don't hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkS, Amazing! We're thrilled that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for traveling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I mostly use them when I'm traveling. The noise cancelling is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi deckofmarkov, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son for Christmas. We went into the store and tried them all, these were by far superior to the Bose and Beats headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TJEP, Excellent choice! We're sure that your son is happy with his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Head phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable headphone the battery life last the whole day without a need of charge

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven,
      Many thanks for the 5-star rating! Glad to hear your WH1000XM5 headphones suits your needs and expectations. We really appreciate you like the long battery life of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset we like it this item we will tell this to our friends and family

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChonaS, Thanks for leaving us such a wonderful review! We are so happy that you are enjoying the incredible features, excellent noise cancellation and amazing audio of our WH-1000XM5. It sounds like we hit the mark with the XM5s. Our team will definitely be happy to read what you wrote. Thank you for the recommendation and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, I recommend them. Noise cancellation is on another level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Villosky, Great! We're thrilled to hear that you like the noise canceling of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is everything! I love the feel of it so much and the audio is so good. The noise canceling is awesome and my daughter loves it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THNA, We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony X-m AWESOME

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product even bought another pair! The service was exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Remi,

      Thank you for choosing Sony!

      We're delighted to hear that you’re so happy with your WH1000XM5 headphones that you decided to purchase another pair. It’s fantastic to know our product and exceptional service have made such a positive impression—your feedback truly exceeds our expectations. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RegularConsumer,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great battery.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted me nearly an entire journey from Florida, London, up to Manchester. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoganM, Excellent! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent for Music lovers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for every day use and music lovers and also for watching movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VigneshD, That's great! We're delighted to hear that you're having a wonderful time using your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    More than worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancelling that is well worth its value. If you're looking for the best set of headphones at this price point, you're in the right place

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alanthropy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and great sound!!would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PablorG, We're happy to hear that you like the sound and light-weight design. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of wireless headphones out there the 3D audio is amazing and the noise cancellation is the best I’ve experienced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HaydenP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic price. Portable wirh great sound quality. Best headset at this price range

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jorge, We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US