Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Honest review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the noise canceling feature although when I’m getting a call it sounds like in far away. I tried to use this for team meetings with an application for calls. I was told i sound far asay. I checked the settings and jg was all correct with the audio and sound and mic all from headset and did not work. Have to use an ecternal mic. I was hoping i can hse while traveking without carrying external mic to work. Also for travel its bulky to travel unless they are around your neck in the airport
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Miriam, While we are glad to hear that you are happy with the noise canceling of your WH-1000XM5 headphones, we are sorry to hear that you are experiencing difficulties while using the headphones while on a call or meeting. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM5.
Also, please make sure that the headphones has the latest software updates as this will help improve the overall performance of the WH-1000XM5. To check on the updates, please see our update link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 (v1.1.3)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Do NOT BUY Expensive pile of junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few weeks this headset was awesome but now after 3-4 weeks of use it is horrible. Recently it started disconnecting every 30 seconds. While watching a video on my iPhone or pc or laptop it disconnects every 30 seconds or a minute and pauses the video. I even fixed it with one device thinking that it was hunting between different devices but still no luck. Became an expensive pile of junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech,
Thanks for reaching out to us and we apologize for the inconvenience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
To ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection”. Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device. Refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204578
If the Bluetooth connection with headphones suddenly disconnects or the playback skips from your headphones, follow the steps from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Initializing the headset to restore factory settings may also help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue is still not resolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ok Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality for the price. Cheap parts broke within a year…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MClark,
Thank you for your time writing this review. While we are glad you like the sound quality, we're sorry to hear that the headphones broke within a year. This is definitely not the experience we want you to have. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
BROKE AFTER 1.5 YEARS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and a half... don't recommend spending money on them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TotN, We are sorry to hear that the headphones were broken. This is definitely not the experience we'd like you to have. We'd love to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is doesn’t feel really optimized and the app is confusing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toedlu , we regret to hear that the WH1000XM5 did not meet your expectations and the app is confusing. This is definitely not the experience we'd like you to have. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for an AirPods Max alternative for price and features but wont be easy as the airpods with the seemles apple ecosystem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoZ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was thrilled when he got these. He’s been wanting them for awhile now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, Excellent! We're glad that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Big let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would often crackle, loose connection, speak to chat was muffled. People who say these are the best, are probably only saying that because they are embarresed to admit they got ripped off. This review was left after owning two pairs with the same issue. I though perhaps it was just one pair that was off, but no. My biggest conplaint though is the lack of good bass. Would never recommend. I returned both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tatsu, we appreciate you sharing your experience using the WH1000XM5. We're also sorry to hear you're having some difficulties with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
We do have troubleshooting steps to address the above issues. First, please ensure the software is updated to version 1.1.3. You can check and verify the software by launching the headphones connect app. You may also reset or initialize the headphones.
Resetting:
Connect the headset to an AC outlet
Press the power button and the NC/AMB button simultaneously.
The headset will be reset.
The device registration (pairing) information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
MAY NOT BE FOR YOU IF YOU WANT NOISE CANCELLING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The headphones do not work easily and are bringing in amplified noise to the listener from outside too distracting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, we're sorry to hear that you have an issue with the noise canceling feature of your Sony unit. If you are hearing amplified noise from outside, Please turn off the Ambient Sound Control or turning on the Noise Canceling function. You can do this through the Sony Sound Connect app. Please make sure that the headphones are worn properly. If there is too much space between your ear and the headphone earbud, the Noise Canceling function may not work effectively. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market give same performance as AirPods Max for lower price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyson, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
it dose not stay on my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dose not stay strong on your ears, when i am working at gym it falls all the time from ears, now I don't know should I hold the headphones with my hand or do bench press.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShahmehmoodG, We're sorry to hear that these headphones fall out when using in the gym. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
The WH1000XM5 is designed for music playback and calls. As far as working out, if you enjoy wearing over the head headphones while working out, then the WH-1000XM5 should be a great workout partner. They are comfortable because of their lightweight design and easy to control your music using the touch controls. You can also try adjusting the length of the headband sliders to get the best fit and to keep them from falling.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.html
For more serious workouts, we suggest our headphones specifically designed for that task. Please check out our WF-C500s and the WF-1000XM4s.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After paying $350 for headphones I expected more than 13.5 months of use. Disappointed that only one side works now. Frustrated that manufacturers warranty lasts only 12 months. Make a quality product that you will stand by for a reasonable amount of use given the purchase price!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BarileeK, We regret to hear about what happened. We take the quality of our products seriously and are sorry to hear that one side of your WH1000XM5 is no longer working. If you haven't tried any troubleshooting steps yet to address this issue, we suggest following the steps on this link to isolate and resolve the issue. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534512.html
If the issue persists after performing the troubleshooting steps, you can explore our repair options. We recommend visiting our eService website on the link below for further assistance.
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
If you have further questions or concerns about your Sony WH1000XM5, feel free to contact us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Buyer beware! Buy at your own risk!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design! Do some basic google search before buying this headphones. Hinges that connect the headphones to the overhead band break easily. I will report back if BBY does right by me!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RemorsefulBuyer, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the headband hinges of your Sony unit. This is not usually the case for our WH1000XM5 headphones. Unfortunately, the limited warranty of your WH1000XM5 does not cover any kind of accidental or physical damage.
It's good to hear that your dealer is taking care of the issue by now. You can also take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Considered the best for a reason...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had mixed luck with Sony products over the years, but the conventional wisdom that these are the best ANC headphones you can buy seems to be correct, they're pretty amazing. I tried a few other brands and these are better in every way. They weigh almost nothing, they're comfortable for hours at a time, the sound quality and ANC are both excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling, sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
Excellent piece of hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connects easily on my Linux, windows, and MAC computers and all the controls work roght out of the box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avnish,
Very nice! We're glad you like the fast Bluetooth connection of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Good But Hurts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance seems the same as the XM4 but this one the padding at the top is different and this one hurts the top of my head after a while every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
I returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing brand, but the noise-canceling tool didn't work the way that I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi easy, we are sorry to hear that the noise canceling function didn't work and the headphones had to be returned. We do have troubleshooting steps in case the noise canceling is not sufficient which is also available in the Help Guide and support website. For future reference, here's the link for the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We hope you'll consider these headphones in your future purchase. Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Noise canceling not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Proably got a defective model because the noose canceling was not good at all. Will return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Notbad,
Thank you for the review and we're sorry to hear the noise canceling issue with your headphones. The noise canceling will depend in that source and environment that you're playing. We recommend using the Sony headphones connect app to adjust the noise canceling depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
We also recommend updating the software of your headphones using the app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Disconnects by it self
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am having a problem where the head phones disconnects after an hour or sometimes 30 or less and battery is fully charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jnocks,
We are really sorry if you are experiencing a connection issue with your WH-1000XM5. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience. The WH-1000XM5 is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. To troubleshoot your Bluetooth connection issue, please refer to the steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
And to ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection." Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device. Refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204578
Lastly, to ensure you are getting the most out of your WH-1000XM5, if you haven't yet, please update its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. For instructions, please refer to the following links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Beware, beware beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones you can ever buy make your ears sweaty stop working after six months. Did not charge. Did not connect with Bluetooth. Please do not buy beware
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, We're sorry to hear about your experience. The issues you mentioned about your Sony WH1000XM5, such as the headphones making your ears sweaty, stopping working after six months, not charging, and not connecting with Bluetooth, are certainly not what we aim for with our products.
The WH1000XM5 are designed with comfort in mind, using soft-fit leather for the earpads. However, we understand that individual experiences may vary, especially in warmer environments. We recommend taking breaks during extended use to alleviate any discomfort.
If the headphones are not charging, it could be due to a variety of reasons. Please follow the troubleshooting steps on this link to isolate and resolve the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
For Bluetooth connectivity issue, please refer to the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534694.html
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam