Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Common break issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and the headphones naturally Broke. Searched it up and its a common issue on these. All that money and bad quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShaheemM, We apologize for the inconvenience you've experienced with your Sony WH1000XM5 breaking after just a few months of use. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. Please reach out to our Sony customer support team, providing details about your concern and contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return these. I work from home, making telephone calls. They turn themselves off while I am in the middle of conversations. They also make me sound like i am in a tunnel under water, according to those with whom I am speaking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied, we regret to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. If the headset is turned off automatically, we have troubleshooting steps to fix the issue:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
We value your feedback as it helps us improve our products. We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Do not buy these headphones. They are cheaply made
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these headphones and used them daily for 9 months. Today the earpiece came off the frame. Customer support called it a cosmetic issue. I think a $400 product should last longer than 9 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RickyF,
We do apologize for the inconvenience and we understand your concern. This is definitely not the news that we would like to hear. The WH-1000XM5 has a 1-year limited warranty. This limited warranty does not cover products with cosmetic issue. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.
https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Glad I did my research
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I did my research. It's exactly what I expected, aside from the price , I am happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, Awesome! We're delighted to hear that these headphones re exactly what you've expected. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out right now for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome product and the guys at best buy were amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tonyln69, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Everything you’d expect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do everything they need to and more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cisco, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Fragile Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after the manufacturers warranty expired!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristinaB,
We sincerely apologize for any inconvenience you have experienced with the WH-1000XM5. Regrettably, since the device broke after the manufacturer's warranty expired, we are unable to provide coverage for repairs. However, we recommend reaching out to Encompass for affordable repair options. They may be able to assist you in resolving the issue at a reasonable cost.
Please find the repair information for the Sony WH1000XM5 at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for choosing Sony!
Best regards,
-Fred
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones o have ever purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and product!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lety, Awesome! We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Way overcomplicated and Cust Service terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a PAIN in the circuit to use. The app is not intuitive and the equalizer is best suited for professional sound engineers. Also, the "geek squad" at 2 different stores was useless and the return window is 2 weeks not 30 days like many others. Don't buy these and if you really want to anyway DON'T USE BEST BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, we regret to hear that you're having some difficulties with your headphones and using the app. We're also sorry to hear about your experience with the customer service. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Additional information about the issue you're hving:
Telephone Number:
Sincerely,
Erin
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not super fan because this headset still gives me trouble in usage
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MeMahesh, Thanks for letting us know. We're sorry to hear that you are not enjoying your new XM5 headphones. We'd like to know what issues you're experiencing or what functions would you like to try so we can assist you. You may reach back to us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Amazing headphones, bad unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been hyping myself up for weeks about recieving the headphones. When I finally found the time to unbox them however. The headphones turned on and played music. The touch side panel didn’t work, I downloaded the app and the headphones shut down completely even thought they were charged. Returned the next day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thetaylorjacobs,
Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC was very poor and you can hear a lot of crackling sounds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi esponprojector, We're sorry to hear about the noise cancelling issue you're having. This is definitely not the news that we would like to hear. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps below to resolve the issue:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
It’s too bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good because sond is uncomfortable you need very more sond
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoH,
Thank you so much for reaching us!
We're sorry to hear that the sound quality of your Sony XM5 headphones does not meet your expectations. We recommend performing the outlined steps in this link for low sound level: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html. You can also adjust various sound settings using the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html.
Additionally, keeping your headphones updated is essential, as firmware updates often improve performance and fix known issues. You can find the latest update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Hope this helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the TV.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel of the fosm pads feel s little wear. But overall quality is pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bennyboy, We're glad thta you like the overall quality of your headphones. We'll take note of your feedback about he foam pad. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
You better buy the extended warranty or buy apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash I purchased these, and within 4 weeks they stopped responding to commands by touching and tapping. I tried to return and exchange through Best Buy and it was outside of the 15-day return window. This is ridiculous!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael5187, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issue and make this a better experience for you.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
You may also try resetting and initializing the headphones.
To reset, please follow this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
To initialize, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Excellent wireless noise cancelling headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is pretty good if not downright excellent. They are mostly comfortable with one caveat. I also use them for voice chat and phone calls and haven't had any complaints from listeners. Battery life is also extremely good. I can use them all day and not have to charge them every single day. One issue is that the headband can get uncomfortable if worn for long periods on a bald head! Another complaint is the lack of a Windows app to tweak the settings in Windows. I must pair it with my phone or tablet, update the settings, and switch back. Another issue, which is not a big deal for me, is that the sound quality can degrade when connected to multiple devices simultaneously. I assume this is a problem with Windows as anything else, but I haven't done any troubleshooting yet. Overall, despite the issue, I am thrilled with these headphones, and despite their cost, if I lost them, I would get another pair. The issues they have are minor to me and not an impediment. The
I would recommend this to a friend
The best gets better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous version of these headphones and gave them a glowing, 5 star review. When I saw the 5's were coming out, I wondered how Sony would improve upon perfection and they did it! I prefer the styling of these and love the case and the convenient pocket for the wires. As with all Sony products, the setup was simple and customizing the sound using the Sony headphone app was just as easy. The features are pretty similar to the old ones, but I think they've really improved upon the sound and functionality. The bass sounds ridiculous, everything sounds crystal clear and they fit comfortably on my head. I love being able to connect my work PC and iPhone at the same time so I can switch between phone calls and Zoom/Teams calls. I love the way these look, and yes the case is a bit thicker, but it's a good trade off. I wore these for 9 hours straight doing work, listening to Stern, music, sports talk, taking calls, etc and I could barely tell I was wearing them. The battery life is fantastic as well. For me, these are the best headphones out there and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh76, Amazing! We're pleased to hear that you like the ease of setup and customizing the sound using the Sony Headphones Connect app, features, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Light, comfortable, excellent noise canceling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 noise cancelling headphones are, simply put, outstanding. They are lightweight and comfortable to wear. The styling is minimalist and sleek. The build quality and materials both feel to be high-quality. The sound quality for music, podcasts, and phone calls has been impressive. The noise cancellation is just plain unbeatable (and I’ve used quite a few different ANC headphones during travel, transit, and working in a buzz-y environment). The touch-sensitive control pad on the right earcup is intuitive and easy to use. The companion app allows for a high level of customization with a moderate amount of fluff. The battery life is generous, and the ability to rapid charge using USB-C PD is super convenient. If I had to find something negative to say, it would be that the carrying case is a little bit bulky. Sure, they’re not inexpensive, but they look, feel, and work at a premium level. Overall, I’m thrilled, and would gladly recommend these to others who need high quality sound and active noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricJay, Awesome! We're glad that you are happy with your purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony. Jay