Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality- great Fit - great These are available on discounted price if you get it thats great. I have worn these continuously for 3+ hours on calls and also for music and the battery is amazing so far. You need to get used to the touch gestures but takes no time to het familiar with them. I would recommend these for the features offered at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuraiJack, fabulous! We're truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, reasonable price, and long-lasting battery life of your WH1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
My review for Sony wh-1000xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve enjoyed multiple earlier versions of Sony’s XM series noise-canceling headphones (XM2, XM3, XM4). What originally drew me to them was the excellent noise-canceling performance, especially considering the price point compared to Bose’s airplane-focused models at the time, which were significantly more expensive. Comfort was another big plus. The headband felt good, and I’ve never liked in-ear solutions. The XM5 series is largely the same experience overall. One of my earlier concerns was headband strength, which I believe has been addressed in newer versions. My main issue now is that, in certain situations, speech clarity seems to suffer. I sometimes feel the older models handled voices better. That said, it’s possible my current unit is slightly defective and may need an RMA. Overall, these headsets are excellent when it comes to noise canceling, period. If you can find the XM4 or XM5 at a discount, you won’t be disappointed. Just make sure to register them for the warranty and keep the firmware up to date. One piece of advice: fully charge the headphones before use, and if you’re doing a firmware update, be prepared and patient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CashK,
We are very glad to hear that you have been a loyal fan of the XM series, from the XM2 all the way to your current WH-1000XM5. It is great to know that the noise-canceling performance and comfortable over-ear design continue to be the reasons you choose our headphones over other options. We also appreciate your helpful advice to the community regarding firmware updates and battery maintenance.
Regarding the speech clarity you mentioned, we encourage you to reach out to our support team to ensure your unit is performing exactly as it should, as we want your listening experience to be nothing short of excellent.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you being part of the Sony family.
Regards,
Dominick
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones ,they are great they fit my head perfectly super light weight and awesome sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseR, thank you so much for your amazing review! We're thrilled to hear that you're loving your new Sony - WH1000XM5 headphones. It's great to know they're the perfect fit in comfort and sound quality. We really appreciate you choosing and hope you enjoy every moment with your music! Regards, -Dominick
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Recommended heaphone of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality best noise cancellation and long battery life. Microphone quality is great especially when outdoor when its windy. Controls take a while to get use to sometimes when tapping headphone it dosent respond as quick but still works. Comfort is 10/10 especially those who wear ear piercing could wear them all day. Noise cancellation is very great tested with a loud fan next to me and could hardly hear a thing. Overall would recommend product and for the price range is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KiaraM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function, battery life, call quality, and comfort of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). When using the touch sensor, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds). You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Excellent Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wh1000xm5 are great headphone with great battery life and sound,would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauricioL,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones have impressed you with their battery life and sound quality. Your recommendation means a lot to us, and it encourages us to continue delivering exceptional audio experiences that enhance your daily listening.
Best regards,
-Fred
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
Great headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and high quality headset. I love design of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarDelen,
Thanks for your review of the WH-1000XM5 headphones!
We're so glad to hear that you find them very comfortable and that you love the design of this headset that is not only high-quality in terms of sound and features but also in its aesthetic and ergonomics.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShivaJ, We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
High quality and great noise cancellation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for working at the office and they do not disappoint. The sound quality and noise canceling are superb for listening to music and podcasts without being disturbed by my surroundings. The dual device connectivity is great because I can swap them over on the fly to use for zoom calls and training videos. I love the sleek and modern design too. Long battery life gets me days of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW, We're delighted to hear that you like the sound, noise canceling, connectivity, design, and battery life. We appreciate your detailed feedback and thank you for choosing Sony. Erin
Amazing Sound, Quirky Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had I not already owned the Technics EAH-800, I may have said these were the best wireless headphones I've owned. Unfortunately, I already own the Technics EAH-800 and the quirks of the XM5 have become too numerous for me. Some examples: -LDAC is not supported when the XM5 uses multipoint connection. EAH-800 supports LDAC even with multipoint -Touch controls are SENSITIVE. Kind of like the physical buttons on the EAH-800 -Speak to Chat is aggressive and should lower music volume versus stopping it altogether -If you walk away from one of the 2 multipoint connected BT sources, the headphones will not reconnect to the second source automatically like the EAH-800 does when I walk around my office. That being said, this is far more comfortable overall than the EAH-800 and the battery life is just as good. However, I just don't know if I can justify the 50 some dollar difference..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bnbuckeyeAZ, thank you for taking the time writing us your review of your experience using the WH1000XM5. While we are glad that you like the comfort, sound quality, and battery life compare to your other headphones, we regret that you have encountered some issues with Speak to Chat, touch controls, and Multipoint connection. This is definitely not the experience we'd like you to have.
We'd love to help you troubleshoot your problem and turn your experience around. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friendOver 2,000 Five Star Reviews: I'll Add One More
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a much older pair of Bose noise cancelling headphones. I was actually going to buy another set of new Bose headphones until I read professional reviews comparing the Sony XM5 to the Bose QuietComfort Ultra. Both are top tier in noise cancelling, sound quality, comfort, and build quality. In every review, however, the Sony XM5's got the edge. I've always been very satisfied with other Sony products I've purchased over the years going all the way back to the 1970's, so I decided to switch teams on this purchase. I have to say, I am definitely very pleased with my choice. Using the Sony Headphones iOS app, I spent some time tweaking the EQ to get the sound to my liking. For me, the magic combination was selecting the Bright option and then bringing the Clear Bass up to +5. That said, with the EQ off right out of the box, these have a nice mellow, even tone that is very pleasing as well and probably closer to audio perfection than my choice. For my older ears, though, my tweaks help me hear my tunes the way I was able to without EQ when I was in my 20's. Last, but not least, I'd like to respond to some of the negative build quality comments I've read. I really have no idea how anyone ends up with broken headphones other than to completely abuse these bad boys. They are solidly built yet very light weight. All products have their limits, of course, but after several months of continuous use, I can't see how any of the components would fail without serious mishandling by the user. So yeah, with over 2,000 five-star reviews do I really need to add one more? No, but when you find something that's worth a positive review, it never hurts to put it out there. Enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSeith, Thanks for sharing your experience and positive feedback on the new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the overall quality & design of them. GOOD: -extremely comfortable -quality materials -great battery life -app to customize to your preference of audio & other content featured such as noise cancellation or ambient audio -audio is amazing.. BAD: -case that comes with them doesn’t have anything to secure the section where the charger would be held -case doesn’t feel sturdy however it gets the job done Overall, I have to say that for the price these headphones offer you exactly what you’re looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trapicasso, Thanks very much for your balanced and fair review of the WH1000XM5. We're very pleased to hear that you like the overall quality, design, comfortable fit, excellent battery life, amazing sound quality, and a variety of presets and custom features using the Sony | Headphones Connect App. We have noted your input about the carrying case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
The best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had apple airpod pro max for a month and i hated it. It was heavy and kept sliding down ky head when i work out. I returned it and daid next headphones i get will not be heavy. These are very light on my head and they stay put. I like the sound and nosie cancellation. I also like the hold on right ear to hear. Its very sleak design and very good for every day use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathleenN, Thank you for upgrading to your new Sony WH1000XM5! We're very happy to hear that you like the lightweight and sleek design, great sound, top-notch noise cancelling feature, and quick attention mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
THEY GO WITH ME EVERYWHERE! LIFE CHANGING! AMAZING
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones I've ever owned. I use them every. single. day. For hours on end for everything from poscasts and audiobooks, to any and all genres of music that flow with my eclectic musical tastes. AND they block out the NYC subway and street noise like a champ. Theyre comfortable, the sound quality is impeccable, they get super loud, and the battery life is unparallelled. They are well worth the purchase if you value music and your peace of mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelinaM, Thank you for the positive review! We're so glad to hear that you're enjoying the excellent noise cancellation, comfortable fit, great sound quality, and long battery life of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Best overall headphones period
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to test out the sound quality. After having them for a couple of days, I will unfortunately be returning them. NOT because it's a bad product, but it's just not what I'm looking for. I will admit, these are the best OVERALL headphones on the market. The design, battery life, functionality, ANC, and transparency mode are all excellent. For that alone I will deeply miss these headphones, I mean, they just feel so good to hold. But, I wasn't looking for an overall great pair of headphones... I want exceptional sound quality. And while these definitely sound good, they're not as good as I would like, even after tweaking the equalizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioS, While we're glad that you like the overall quality, we regret that the headphones' had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin