Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Very happy with these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with these. The noise canceling is excellent, and the feature of being able to put your palm on the right earphone to turn it to temporary transparency mode (and the way it immediately return to noise canceling when you remove your palm) is something the competitors don’t have. Sound quality seems quite high to me, but I admittedly don’t really care. Comfort and noise canceling are more important to me — you try working from home with three kids around! Side note, these are very comfortable to wear for a long time and the built in mics for taking calls / zoom meetings are great. When I listen back to a zoom recording, sound quality of my audio is excellent. Loud, clear, natural sounding, with absolutely zero background noise. I’m sure the Bose 700 are great too, but the palm on the earphone feature on these sealed it for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and very comfortable! Adapts to how loud your location is and modifys the noise cancellation by itself! Also very long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaH, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones, especially the excellent audio, exceptional comfort, and smart listening that adjusts to your behavior and your location. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought myself beats and these for my wife, these fit better on your ears. Beats make my ears hurt after a while. Sony has always had great sound, and the bass is one of the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronT, Thank you for purchasing the Sony WH1000XM5! We're glad you like the perfect it and exceptional sound quality this unit delivers.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had airpod maxs that died on me due to sweat and thats my fault but then decided to get these and the difference is pretty huge these are so light and comfortable and the noise cancellation is great can really feel bass if you want as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivlaw, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones and super comfortable. The battery life also lasts me really long. Sometimes I have to reconnect to the headphones after I lift them up because it disconnects from the audio but that could be an issue I haven't figured out yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn11, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
Best headphones by a long shot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM 5 are my favorite over the ear headphones. I have the Apple AirPods Max as well, but Sony has out done themselves with the xm5s. The sound is amazing especially after you figure out the app. I thought it would be more difficult, but you can change all the eq settings which is great. You can also set settings depending on your location too. And don't forget about the hands down best noise cancellation. Don’t let people say oh the hinges break so easy. Remember these are headphones meant for quality audio, not rugged use. They are so light you barely feel them. Sony has won me over with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Upgraded from QC35 and love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to upgrade from my Bose QC 35, which were nearing 10 years old and wanted better noise cancellation for work calls. These work great! They fit nicely and comfortably for long use as well! I'm very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, You've made an excellent choice! We're thrilled to hear you like the amazing noise cancellation and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a while back on sale I don’t regret it. Use them everyday when I go for runs don’t hurt on the head feel light and great sound. Noise cancellation is amazing only downside is the ear muffs fold up when you have the headphones around your neck, personal preference to have them fold down but overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacsG, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Sony Headphones Gen 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were the gen 4 and they were working perfectly even after 4 years. Unfortunately they were stolen and I never was able to get them back, so I had to drop another $300 on new headphones. These headphones are great sound quality and the noise cancellation helps me lock in when I need to get work done without any outside noise distracting me. They are pricy but I got them for $100 off so that was nice at least. Would recommend for any college/university student for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdM1,
First off, we're so sorry to hear about your XM4 headphones being stolen. That's a terrible experience, especially when they were still working perfectly after all those years!
We're glad to hear you were able to take advantage of a discount and get a new pair of XM5 headphones. It's great that you're already appreciating the top-tier sound quality and, especially, the best-in-class noise cancellation!
Thanks for the recommendation to other college and university students. Your feedback highlights exactly what makes these headphones so popular for academic and everyday use—we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Amazing Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones changed the game for me! Amazing sound and ultimate comfort. I use these headphones everyday! They charge fast and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanC, Great! We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good noise cancellation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great noise canceling. The ear cuffs are thin and not super cushioned so a little noise can come in when wearing glasses. The head hoop bar is less padded than expected so there are some concerns on durability but only time will tell that. They are comfortable to wear so far. Battery life is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM, We're glad that you like the sound quality, noise canceling function and battery life. We also regret to hear that ear cuffs are thin and not super cushioned. The WH-1000XM5s are designed to be comfortable and durable. These lightweight headphones are finished in soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Noise cancellation is good. Effective on planes. Slightly large feeling but decently lightweight. Price is worth it little high but overall good quality and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
All about that bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones for flights to Europe and they were perfect. The nice bass sound was fantastic, too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FerNess, thank you for the amazing 5-star review! We couldn't be happier to hear that the Sony - WH1000XM5 headphones made your flights to Europe more enjoyable. Whether it's the powerful bass or the noise-canceling performance, they're built to deliver a premium listening experience—especially when you're on the go. Wishing you many more great trips and playlists ahead. Thanks for choosing Sony! Best regards, -Dominick
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig