Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
I always love this series of Sony headphones but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always love this series of Sony headphones but I feel whole this is a grear quality item, the XM5 is not as good as thr XM4. This model doesnt fold. This model also seems to be easier to mark with fingerprints and oils from skin contact. The sound quality is great as I expected and thete is an equalizer app witb presets and you can make customs. The XM4 came with a case that included cords and an airplane adapter. XM5 doesnt inclue the double prong airplane adapter. I still love these but unless XM6 makes some inprovements and take inspiration from thr XM4 I might sit that generation out! Oh yeah.. these give me sweaty ears! These are NOT for the gym or a rainy day. Disappointed in that becuae the ANC is aweaome. Id love ro run in thse but Im sure they woild ger moisture damage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theBee,
Thanks for your honest feedback! We're glad you love your Sony WH-1000XM5's sound quality and noise cancellation, but we understand your concerns about the design changes compared to the XM4. Your insights on portability, accessories, and comfort are valuable. We appreciate your loyalty to the series and will share your feedback with our team. If you need any assistance or have questions, feel free to reach out!
Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones.
-Maria
Nice Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is the best headphone i have ever use. The sound quality is incredible especially playing classic music. Comfortable wearing, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Noise Canceling Heaven!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever used. I've had them for almost a year now and they're still holding up better than ever. These headphones are user friendly, super comfortable and worth every penny. The sound quality is beyond incredible and the noise cancellation as well as the transparency mode are both amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiJo Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great headphones, if a little expensive...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent this much on headphones before, so by no means am I an audiophile. These headphones sound fantastic! There are so many really cool features that remind you of the reason you dropped $400 dollars on some ear speakers.. They connect to everything effortlessly, they pause automatically when you start speaking to someone, you can hole the right headphone to turn on the external mics so that you can listen to someone talking to you, etc.. These have my vote for being worth the price, but only just worth it. Good job Sony, these are fire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanTheReviewMan, Awesome! We're glad that you are enjoying the audio quality, features and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Superv!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter, but then I got used to then so I decided to keep em. Now, because she deserve them In had to buy another one for her. Once you wear them, you don't want to take them off, the noice cancelling feature once you touch it is supperv!! Comfortable, easy to get used to it.. Wich I can wear it at work!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nogood, Great! We're thrilled to hear that you like the comfort, noise canceling, features, and ease of use. Thank you for choosing Sony. Erin
Worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, love to use for when I work or go to the gym! The noise-canceling feature really helps me focus, and the sound clarity is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.
Best regards, Eliab
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Works great!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, super long battery life, wish it could get a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinRhodes, Amazing! We're glad that you like the comfort and battery life. For low sound level, the following steps might help fix the issue:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Thank you for choosing Sony. Erin
Great headphone sound and price point.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always the question of MX4 vs. MX5. I own both and the MX5 has far greater noise cancellation with the same tone quality as MX4. More ear cup space makes these retain less heat and therefore more comfortable. If youre flying as much as me, the noise cancellation is scary good on a plane (no crying babies). I highly recommend these headphones and the Sony app offers very adaptive tuning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregH, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Freaking Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and sound quality of these headphones is exceptional. I love the accompanying app which allows me to customize the sound equalizer and other features. These are the most comfortable headphones I have ever owned; I wear them when I study, clean, and craft. Amazing noise canceling ability with very user-friendly ability to temporarily disable it either manually or by voice. Easily one of the best tech purchases I’ve ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with us and for the positive feedback, KatieKaffe! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
Great and sound proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! I can remove all the sound around me, and the Black Friday deal was great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paulie!
Thank you for the wonderful review of the WH-1000XM5 headphones! We are honored to hear that you think the sound quality is amazing and that you were able to grab a great deal.
We appreciate you choosing Sony!
Best regards,
Estefany
Headphones for my daughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color and it has a good sound quality, excellent price and quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdelaR,
Thank you for choosing Sony!
We’re elated to hear that you appreciate both the color and sound quality of the WH1000XM5 headphones. It’s wonderful to know that the combination of design and performance resonates with you, especially alongside the value they offer. Your feedback encourages us to keep delivering products that blend style and excellence seamlessly.
Best regards,
-Fred
You get everything you payed for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the price is alot but its worth every penny. I had the xm4 but then they broke over years of using them. And replaced them with these they are way better then the last ,there good for the gym and sound amazing. But my fav thing about these is the lightness of headphones they fit perfectly on my head and dont come off when im playing basketball.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alvinsaiyan, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sond quality is top notch, the ANC is second to none, 40 hour battery, call quality is excellent, it's worth it's premium price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl