Customer Ratings & Reviews

Thank you for the review, HarisO!

We are glad to hear that you are enjoying the great quality and sound of your wh1000xm5. We aim to provide a top-tier audio experience, so it’s wonderful to know that the sound is hitting the mark for you.

We also appreciate your honest feedback regarding the buttons. We are always looking for ways to improve the tactile feel and ergonomics of our products, and we will certainly share your thoughts with our design team for future consideration.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi KiranM,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the design and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure to wear the headphones properly. You may find these links helpful:

https://www.sony.com/electronics/support/articles/00282845
https://www.sony.com/electronics/support/articles/00015243

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Itsok, Thank you for your purchase! We're so happy to hear your purchase went well and these lightweight headphones tailors amazing audio experience and excellent noise cancellation. Good to know that it is helping you stay fit in the gym. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Jess

Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin

Hello Javier,
Wow, that's awesome! Thank you for your purchase and for sharing your experience with our WH1000XM5. This brings us joy hearing that you are pleased with the noise canceling capability, long battery life, comfortable padding design and how you can connect it to 2 devices without any issues. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing SONY! - Marco

Hi MartinB,

Very nice! We're glad to hear that you like the sound quality and battery of the headphones.Thank you for choosing Sony!

-David

Hi Curl,
Thank you so much for your kind review! We're so glad to hear that you're enjoying the great sound quality, long battery life, and comfortable fit of your Sony WH-1000XM5 headphones. We hope they continue to bring you an exceptional listening experience, just as we aim to deliver with all our products.
Thank you for choosing Sony!
-Maria

Hi Dani,

Thank you for your fantastic 5-star review! We're so glad to hear you love your WH-1000XM5 headphones and that you're enjoying the ability to customize the equalizer settings to your personal taste. We appreciate you mentioning the delicate nature of the product. It's a great reminder for all users that proper care helps ensure a long and enjoyable lifespan for their headphones.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hello MadisonP,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!

Best regards,
-Fred

Hello LovelyPisces23,
Perfect! Thank you for sharing your wonderful experience with our Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco

Hi VictorG, We're glad that your sister loves her new headphones. Thank you for choosing Sony. Erin

Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi PhilipJ,

Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Chris, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hi MattK, Excellent! We're glad that you like the overall fit, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MistySkies, We are thrilled to hear that you love the audio quality and battery life of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Hi Swiish,

We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!

We appreciate the preference, have a great day!
DiegoV

Hi RoshanA, Awesome! We're thrilled to hear that you find your WH-1000XM5 to be the best headphones you've ever used within your budget. It's great to know that you appreciate the excellent sound quality and long battery life. Your feedback is invaluable to us, and we're glad that our product meets your expectations. Enjoy your listening experience, and thank you for choosing Sony! - Romeo

Hi MilesM, Fantastic! We're delighted to hear you like the crystal clear sound, excellent fit, and overall value of your Sony WH1000XM5. Thanks for choosing Sony! -Sam