Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony Headphones - Wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The only struggle is trying to get them synced for the first time with having to download the app and everything which you have to do everytime you want to use them with a new device but after that connection is easy and ready to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunaW, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really great and help block out the noise around
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RaeT!
We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and convenient to bring everywhere, definitely a worthwhile investment. Love the noise cancellation and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Worthy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was great! A very comfortable fit when compared to Sony - WH1000XM4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SravyaV, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Overall Good, Meh Sound Stage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product, worth it when on sale just unfortunate sound stage where sounds behind and in front sound very similar especially when gaming, though the treble is very responsive so footsteps are very audible, bass is a little muffled but still good. Music sounds amazing. Unfortunate the application to enhance bass, med and treble only works for phones. 4/5 stars overall, 3.5/5 for games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB!
We are excited to hear you're enjoying your WH-1000XM5 headphones! It's great that you were able to get them on sale and that they're working so well for music.
However, we apologize that you're not completely satisfied with the sound stage for gaming with your headphones. We understand it can be frustrating when sounds in front and behind sound similar. We also appreciate your feedback on the bass and the app's functionality.
We do have a great Inzone H9 Gaming Headset that's specifically designed for gaming and spatial sound. We hope you'll give them a try!
Thank you for considering Sony products and for your feedback!
Best regards,
Estefany
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall really good quality of sound and comfort.. I really enjoy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luanari20,
That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).
Thank you for choosing Sony for such a great gift! :D
Best regards, Gus, Sony Social Media Team
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to pair. Sound is amazing as well. Far superior to dated Sony headphones with wired connectivity that I previously owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertW,
That's very nice to hear! We're glad that you're enjoying the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
This is it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son who was contemplating between this one and another popular brand. After reading reviews, he chose these Sony one and couldn't be any happier with his choice. Loves the noise-canceling function!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLowe, Thank you for the wonderful feedback! It's wonderful to hear that your son is happy with his choice of the Sony WH-1000XM5. And good to know that he loves the exceptional noise canceling feature. Thanks for choosing Sony! -Sam
Sony Headphone Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Head phones, very adjustable and fits nice. Nice noise cancellation and surround like performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeelsonE,
We’re glad to hear you’re enjoying the adjustable fit and the surround-like performance of your WH-1000XM5! It’s great to know the noise cancellation is meeting your expectations and providing an immersive listening experience.
Thanks for choosing Sony.
Best regards, Eliab
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best pair of headphones I have ever used, sound quality is amazing, comfort is really good, noise cancelling is good aswell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waaa,
We're delighted to hear that you find the Sony WH1000XM5 among the best headphones you've ever used. We're glad the sound quality, comfort, and noise cancelling impressed you. Thank you for your wonderful review and for choosing Sony!
Regards,
Dominick
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best in this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Better sound than Bose, battery on par or better than others. Number one in this price point for noise canceling Call quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakesplace, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every day. Super comfortable, fantastic noise cancelling, quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarinaG,
We could not be more pleased to hear that you are enjoying your headphones every single day! It is wonderful to know that you are experiencing the full potential of our Integrated Processor V1, which delivers unmatched noise cancelling, alongside the specially designed 30mm driver unit that provides exceptionally clear and natural sound quality.
Thank you for trusting Sony.
Regards,
Dominick
God loves Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best money can buy! Audio is crisp and accurate with plenty of bass, but not over the top. so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dominic,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the crisp, balanced audio and the exceptional comfort of the WH1000XM5. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience every day. Thank you for sharing your positive experience!
Best regards,
-Fred
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome. I can listen to podcast while mowing the yard. I wear glasses and they still seal up for the automatic noise cancelation to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RoyB!
We are thrilled to hear that you think your WH-1000XM5 headphones are awesome!
It's wonderful to know that you can successfully listen to podcasts while mowing the yard, which is a true testament to the power of our industry-leading noise cancellation. We are also delighted that the earcups still provide a great seal, allowing the automatic NC to work effectively, even while you wear glasses.
Thank you again for choosing Sony to bring tranquility to your chores!
Best regards, Gus, Sony Social Media Team