Customer Ratings & Reviews

Hi AmandaN, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent

Hi HannahM, Amazing! We're glad that you are enjoying the noise canceling, comfortable and light-weight design. Thank you for choosing Sony. Erin

Hi Elirob, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin

Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Thank you for your review, MichealS!

We are so glad to hear your son is enjoying his new headphones! While the WH-1000XM6 is our latest release, the WH-1000XM5 continues to be an incredible performer and is widely loved for its comfort and powerful noise cancellation. It’s a fantastic choice that he’s sure to get plenty of use out of!

Thank you for choosing Sony for such a great gift.

Best regards, Gus, Sony Social Media Team

Hi Chris, thank you for the great review! We're honored to hear you're enjoying the Sony - WH1000XM5, especially the excellent noise cancellation and touch controls. Once they become second nature, they really make the experience smooth and intuitive. Enjoy your listening, and thanks for choosing Sony! Regards, -Dominick

Thank you for the fantastic review, LoriN!

We’re so glad to hear that the noise canceling on your WH-1000XM5 is helping you stay in the zone at the gym! It’s great to know that the lightweight design and comfortable fit are making your workouts even better. We designed these to provide an immersive escape no matter where you are, and we're thrilled they are working out so well for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi KevinZ,
Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris

Hi BenSera, awesome! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM5. Thank you so much for choosing Sony! - Romeo

Hi Marie, Great! We're pleased to hear that you like the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Jorge,We're glad that you like the modern look, responsive touch controls, and cushion of your new headphones. You can customize the sound to fine-tune your music using the headphones connect app. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Adam, We are happy that your new Sony headphones are the best headphones yuo have ever bought. Thank you for trusting Sony! Vincent

Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Cj186, Thanks for sharing your feedback. We are glad that you like the noise canceling feature and sound quality of your Sony WH1000XM5 headphones. Thank you for trusting Sony! Vincent

Hi JacquelineC, We're glad that you like the sound and batter life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Lanna,

That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi KristaL, Fantastic! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Gamehunt, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl

Hi Jjosephh, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello ChristyS,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH-1000XM5 headphones are providing you with amazing sound quality and comfort. It’s rewarding to know they’re making your listening experience truly enjoyable.

Best regards,
-Fred