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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6043 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 6,043 reviews
  • Rated 5 out of 5 stars

    Sony did it again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noice cancellation and great sound quality. Very comfortable to wear even for long periods of time. I personally prefer the folding style the xm4 has but these are still ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quinton, Great! We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They are very comfortable and the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristyS,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH-1000XM5 headphones are providing you with amazing sound quality and comfort. It’s rewarding to know they’re making your listening experience truly enjoyable.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect...perfecter on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Great noise cancellation. On sale even better. The learning modes are little aggressive, but that not why I bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherR, we're thrilled to hear that you're enjoying our industry-leading noise cancelling WH-1000XM5! These headphones produce a magnificent sound, and the long battery life allows you up to 30 hours of listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Sound quality was awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were very comfortable to wear and the sound quality was awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patri, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great investment in comfort and safety

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around happy with these headphones. I often work driving loud trucks and heavy equipment. While I need to hear alarms, horns or changes in the sound of the machinery the dull roar can become incredibly exhausting. However with these headphones I can adjust how much of the ambient noise I hear so I do not interfere with the safe operation of said equipment. I am also very pleased with the call quality and I am told that I sound much clearer when on the headphones whether or not I'm operating equipment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quentin,

      We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    best audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality audio better thtan my airpod max. sleek design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi john, We're delighted to hear that you like the audio and sleek design. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best quality headset, for the price, that I have ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KurtL,

      We are ecstatic to learn that these are the best quality headphones you have ever purchased for the price! Delivering top-tier audio performance and value is what we strive for, and we are thrilled that you are so happy with your choice.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Incredible headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for the gym and traveling most comfy head phones ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamK,

      We are thrilled to hear that your WH-1000XM5 headphones are providing the comfort you need for both the gym and your travels! It’s great to know they are serving you well in such a variety of environments.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, a little uncomfy for big ears but overall the noise cancellation is spot on and it has great battery for bunch of hours of nonstop favorite music, I really recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sabecriss, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 best headphones i’ve used, so comfortable and amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyD, Thank you for writing your review. We're glad that you like the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great audio and noise cancelling feature. They are also super lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieA, We're pleased to hear that you like the lightweight design, audio and noise cancelling feature. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Best headphones you can buy in this category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Noise Cancelling with Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and great sound. Comfortable earphones. Very pleased with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarveyC, Amazing! We're glad that you are enjoying the noise canceling, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SylvesterF,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The sound is great and they are super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-canceling is super. Comfortable with superior sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NovaCaine,
      Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    good confortable headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good and especially confortable to wear, i used to wear beats headphone that hurts my era after a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leoyw, we're immensely pleased to hear you're enjoying the astonishing sound quality, and comfortable design of the Sony - WH1000XM5. We truly appreciate you being part of the Sony family and hope you're loving every minute with your new headphones! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise-cancelling and very comfortable. No concerns except I wish there was more water resistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Fantastic! We're delighted to hear that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US