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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6063 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 6,063 reviews
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, comfortable to wear, excellent noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cesar, We're glad that you like the sound, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. True noise cancelation. Very easy to connect very easy to use. Great for workouts and sound quality is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naiomy, Thank you for sharing your wonderful experience! We are thrilled to hear that the noise cancellation, seamless connectivity, and sound quality of your Sony XM5 headphones meet your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quantity is good. Crystal clear sound. Using it over 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, ArindamM,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Black Friday Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of head phones. Really blocks out unwanted noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, dFeelz!

      We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.

      Thank you for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I have ever owned- usually have always purchased beats but these are definitely a new favorite- have had for two years- still going strong

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaC,

      Thank you for sharing your experience with the Sony XM5 Headphones! It’s wonderful to hear they’ve become your new favorite.
      We’re thrilled you’re enjoying them and hope they continue to deliver exceptional sound and comfort for many more years.

      Thank you for choosing Sony! -Maria Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. Looks good Light weight NC works well Top of head gets a lil uncomfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sirwild, Thanks for the feedback. We are glad that you like the sound quality, design and noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need, noise cancellation, great battery, incredible charge time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aworld, we're glad you like the noise canceling and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good highs and low sounds. Better bass than my previous Sony mx3

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BugsBunny,

      Thank you for the 5-star rating! We're glad to hear that you like the bass sound quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really happy with this purchase. The item arrived on time, well-packaged, and exactly as described. The quality is excellent—it feels durable and works just as expected. It definitely met (or exceeded) my expectations. I would absolutely buy this again or recommend it to others!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. MariaF,

      Thanks for the review and the 5-stars rating! We're so happy to hear that you're really happy with your purchase! Knowing that the quality is excellent, it feels durable, and works just as expected, truly makes our day. We strive to create products that meet and exceed expectations, and your feedback confirms we're on the right track.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a great sound quality, theyre definitely the best over the hear headphone. When i was considering purchasing over the ear headphones i was considering both these and the airpod max, and for the sound quality & price point this was a much better purchase. The apps and adaptability features pushed me to purchase this over the airpod max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBfanyee, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good sound quality and has a good lasting battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antonio, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    PERFECT

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, a lot of features and perfect for any style of living

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, DominickN!

      We are thrilled to hear that you are enjoying the good sound quality and the many features of your WH-1000XM5 headphones! We designed them to be versatile, and we are especially pleased that you find them perfect for any style of living, seamlessly blending performance and sophisticated design.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty good as far as noise canceling. But they have to be pretty loud to drown out other things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerG, Thanks for your feedback and insights. We're also glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Super light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so light, easy to wear for long periods without hurting my ears or giving me a headache.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rubyq,

      That's good to hear! We're glad you like the lightweight design and comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to use! I would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TerraB,

      Thank you for choosing Sony!

      We're delighted to hear that you’re enjoying the great sound quality and ease of use of the WH-1000XM5. Your recommendation means a lot to us, and we're glad our headphones are providing you with an excellent listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    TV Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good and they are easy to set up but the cost is way above what would be considered normal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyM, We appreciate your feedback. If you are referring to our WH-1000XM5 wireless noise canceling headphones, these headphones have magnificent sound quality which is engineered to perfection. You may check out this link to know more about their features and capabilities: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Superb Cans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew these were great headphones already, given they consistently win over reviewers on youtube. Hearing them for my self though, i was caught off guard by how utterly silent the ANC makes your surroundings. I use these daily for teams calls and music while working. Excellent sound quality and mind blowing ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sams Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    nice headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. They go hurt ur ears after a while, if you wear them covering only one ear… but when covering both, they are very comfortable. Also, ur ears get hot after like 40 minutes. Biggest pro is the battery life, iv used them like 10 times now and still haven’t charged them ever since I got them… and it’s still have like 40% charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nice, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Fit comfortably and sound excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianM,

      Thank you for choosing Sony!

      We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and extremely comfortable to wear. Cancels out all the annoying people around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryP, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US