Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Top of the line headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jklug, We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise-Cancelling on another level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphone for my commute into the city, riding the commuter rail and I don’t hear anything but my music. No train bells, no train engine, no conversations happening around me, nothing. My only suggestion using these headphone is that you pay attention to your surroundings because you won’t hear a car beep at you, trust me on that lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PetziP We're thrilled to hear that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Definitely worth the splurge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using my headphones for a few months now, and it has been the best purchase that I’ve made this year. I was blown away at the noise-cancelling quality, and love that it has the feature to opt into the noise for a quick convo without taking the headphones off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniellaM,
That's nice to hear that you are pleased with the noise canceling and speak to chat features of your Sony WH1000XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase and for choosing Sony! Enjoy! - Marco
Best headphones everr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from xm4. These are lighter and still has the best noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milow! Awesome upgrade! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! The sound is amazing! Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeH,
We are delighted to hear you think the Sony WH-1000XM5 headphones work great and highly recommend them!
We are thrilled that you find the sound to be amazing. Delivering exceptional audio quality is paramount to us, and your five-star review and positive comments are greatly appreciated.
Enjoy your listening experience. Thank you for choosing Sony!
Regards,
Dominick
Left side doesnt NC fully
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some awesome headphones. The battery, for me, by how i use it, lasts me about 3 days (heavy to light usage) at 10% while typing this. The only downside for me right now is that the left side of the headphones doesn't block sound up to 35%. Whenever I turn on my music to 75% (highest safe hearing limit) and do stuff, i can still slightly hear, the door opening, me vacuuming, car engine running, all with noise canceling on, not ambient sound control on. This is the only reason why i might return these and maybe get the bose 700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzzeKillz, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations. If you still have the headphones, please check our help guide link to fully utilize the noise canceling feature of the WH-1000XM4.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great Sound & Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to set up. Perfect for all my travel
I would recommend this to a friendWireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. Beautiful color amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsRiddle,
Thank you so much for your wonderful review! We're thrilled to hear that you love the WH-1000XM5 headphones. It's fantastic to know that their beautiful design and exceptional sound quality have made such a positive impression on you.
We appreciate your support and hope you continue to enjoy your listening experience!
Thanks for choosing Sony!
Best regards,
Stephanie
Great sounds but asthetics needs revamping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the high quality sound, however from reading the reviews it seems as if Sony took away the features that would’ve made it perfect. ie; the easy bluetooth setup & the folding feature foe easy packing. Bluetooth pairing button flimsy. If it works well why downgrade? Was it a cost thing? because its still very expensive. Im tempted to get the earlier model for the convenience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Debs, Thanks for taking the time to share your experience and thoughts on the new Sony XM5 Wireless earbuds. We appreciate your feedback as it can help us improve more. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Good sound, easy to use and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XXLB, Excellent choice! We're glad that you like sound quality, comfort, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones, sound is superb. Durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EduardoV,
Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
Must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really on the fence between these and another popular brand but I’m so glad I got these I love these headphones! Very light and comfortable to wear and I love the color. The touch controls work seamlessly and I haven’t had any issues with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi teresaaa, we're glad you love our product! Thanks for choosing Sony! Enjoy! ~Earl
Rccomended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veey comfortable, high sound quality and very good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris, We're happy to hear that you like the comfort, noise canceling function, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, great sound but the design isn't the most comfortable especially for active people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam
Amazing headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones! Love the noise canceling feature so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Carolina, thanks for that 5-Star review!
We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!
We appreciate your review and are thrilled that you enjoy your headphones!
Thanks for choosing Sony!
Gus
WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sound is amazing, and comfortable for the long game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StuartS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're delighted you love the exceptional sound quality, exceptional comfort, and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Best ones of all !!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Great sound and quality. I’ve bought them for my entire family. Not the cheapest but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizC, We’re delighted to learn that your entire family is enjoying the remarkable features, superior sound quality, and incredible value of your WH-1000XM5 headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
Great buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great and so is the noise canceling feature. Can get a little uncomfortable wearing it for too many hours consistently but mostly very comfortable if adjusted well to fit head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyB, We're glad that you like the WH1000XM5. Thank you for choosing Sony. Erin
Best ANC of all headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely great set of headphones. Been enjoying sound quality. However out of the box you will need to play with the eq to get the perfect sound for you. Noise cancellation is really great on this compared to my old bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luffy30000, Thank you for sharing your positive experience with your Sony WH1000XM5! We're glad to hear that you're enjoying the great sound quality and noise canceling feature of these headphones. And good to know that you were able to find the perfect sound by adjusting the EQ using the Sony Headphones Connect app. Thanks for choosing Sony! -Sam