Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6065 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 6,065 reviews
  • Rated 5 out of 5 stars

    Ultimate Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony! You did awesome, but unfortunately I bought them for the gym and well I sweat heavy (I had to constantly wipe them down) Had to return. But if your looking for the best noise canceling, best quality, best sound - here you go! Purchase them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willeo,

      We are delighted to hear that you found our WH-1000XM5's performance impressive! We are sorry if you had to return it due to heavy sweating when working out. We truly appreciate your feedback. We hope that you'll consider Sony again in your future purchase, and thank you very much for recommending our WH-1000XM5!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones definitely worth picking up especially on a discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devon, Thanks for the 5 stars! We're glad to hear you're enjoying your Sony WH-1000XM5 headphones. They're definitely a great pick, especially with a good deal. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet, rich sound. Comfortable to wear. Easy Bluetooth connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, DougB! We are extremely pleased to hear you are satisfied with the amazing sound quality, fast & easy Bluetooth connectivity, and very comfortable fit design of the WH-1000XM5.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    a life changer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lemme tell you. These are AMAZING! I’ve been coming from the lower end version of Sony headphones and these are night and day different! I was debating betweein the Airpod Max and the XM5s - this has an IP rating that Apple doesnt have which is well needed because my ears get damp and moisty a lot! Regardless, It’s super comfortable and amazing! Props to Sony for an amazing product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diaocean, amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The best noise cancellation headphones period.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best noise cancellation headphones in the market. They are really very robust too. I have an issue of insomnia and have to sleep with these on and surprisingly they are very solid yet flexible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, ShaneG! We're glad that you found the perfect headphones that suit your needs. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Quality, Great Sound!

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title above says! And a great battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zoid, We're glad that you are enjoying the sound quality and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market right now, Great sound quality, The best active noise canceling Better than apple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JutonMerlin, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for mowing !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones when I am on my very loud zero turn mower and they block out the noise and allow me to listen to my favorite tunes while I'm mowing. My wife can get ahold of me anytime easily by just calling my cell phone which is connected to the headphones by bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, Great connectivity Battery live outstanding Best sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julian, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM5 Wireless

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good headphones. I bough them almost a year ago and still enjoy to use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergei, You've made an excellent choice! We're very happy to hear that you're enjoying your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing headset!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset! I absolutely love them! I use them often!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EdwinG!

      We are absolutely thrilled to hear that you think the WH-1000XM5 headset is amazing and that you are using them often! It's incredibly rewarding to know that this premium listening experience is such a valued part of your day.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Bought 2nd Pair

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a second pair for my wife. These headphones not only have the audio quality of the XM4's. The call quality is phenomenal. My wife works from home and takes calls with these. She absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonH, That's awesome! We are thrilled to hear that your wife absolutely loves her new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Really good just a bit pricy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sound quality overall is great, ambient noise is good just you need to lower music volume, the touchpad on the right headphone is my favorite feature, one complain i have is that the ear foam is not thick enough but overall if you have spare money i would definitely recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroR, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones worth the money. lightweight and overall looks very good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayC,

      You made the right choice! We're glad that you like the design and performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great! I would purchase them again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF,

      We couldn't be happier to hear that you think the WH-1000XM5 headphones are great! Knowing that you would purchase them again is the best kind of feedback we can receive. Thank you for being a valued Sony customer!

      Regards.
      Dominick Sony_US

  • Rated 5 out of 5 stars

    no big difference than 4 but looks better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compared to xm5, much lighter and feels like battery life is longer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi perfect Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sounds like im blocking the world

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first put these headphones on, I’m gonna tell you right now you can’t hear nobody wants to turn these on the world around you just silent that’s to me everyone have their own opinions but when I put these on, I feel like I am inside of a bubble, where no one can pop it and disturb me from it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chigga901, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation of your new Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, superb sound snd extremely comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamL, Good to hear that you are enjoying the comfort and sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Quality headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, true noise cancelling which is a huge deal. They can run warm, but the quality is worth it. They do shut off if you take the headphones off and lay them down so you need to have a stand to hang them on or be prepared to scramble to put them on your head and engage the "on" button on if someone calls, all at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankT, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US