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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 6,068 reviews
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation. The only thing I don't really like is the headband is not as comfortable as my previous WH1000XM3 headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryououki, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have completely changed my life, they are amazing. I just wish they would fold inwards and water resistant but they make it up in comfortability and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM, We're delighted to hear that you're enjoying the features, compatibility and quality of your headphones. We appreciate your star rating and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    These are excellent!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are incredible. They sound great and are constantly updating their product so it sounds even better. 100% recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CalB, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best headphones available. Easy to set up and use, great for airplane travel and sound spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wassman1, We're glad that you like the ease of setup, use, and sound quality. Th WH1000XM5 is great for travelling. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony wh-1000xm5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. It connects easily and lots of amazing features. There are occasional sound drops but they are very rare

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeyJ, Thanks for the 5-star rating! We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound, great noise cancellation and ambient sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a minor detail but I love how the sound slowly "melts away" when you turn on noise cancelling. It's borderline magical! I wear glasses and I take them off when I wear these headphones since the extra seal they produce even make the noise cancelling even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Knightshift, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Unmatched Comfort and Superior Noise Cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earphones with exceptional noise cancellation.and best sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teja, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Bill'sHPhones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    superior for listening to music. Clear with a slight bass edge overall. Perfect for my taste in music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillD,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Xm5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Crisp and clear sounds. This looks strudy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinM, we're glad you like the sound quality and build of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for really good high quality head phones these are it! They have a cool feature hovering your right hand over the right ear cup and itll allow you to hear your surroundings which is a great feature in my book!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerO,
      Thank you for such a great review and recommendation! We're delighted to hear you are enjoying the amazing sound quality and features of your new WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony!- Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent for sound quality and noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best I've Had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After watching many reviews I settled on getting these. The price was a little intimidating but these headphones have easily become my daily driver. I use them for work, music and media, all of which sound fantastic. Noise cancellation so good I could probably get murdered in them. fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rayy, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    GREAT HEAPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THESE FOR TRAVELING. TERRIFIC SOUND AND GREAT NOISE CANCELLATION.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billcap59,

      Thank you for the positive feedback! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly eliminates background noise! So far I have used them cleaning around the house and I can’t even heard the vacuum! I would definitely purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaP, That's great! We're very happy to hear you were able to eliminate the vacuum noise and still hear the awesome sound quality this unit delivers. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones out there

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are beyond good, amazing sound quality and looks, kind of feels plasticy but expected from every other headphones but airpods max 100% recommended, and a great improvement from the previous version

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,

      Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear, good quality sound! 10/10 would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say this is the best investment I’ve ever made. Literally cancels all the noise around me, studying and everything in between. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US