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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 6,068 reviews
  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to headphones, my old ones died for the most part. The day before my vacation, loved the new headphones and the employees were super helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MikeP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Great sound quality. Lightweight quality material. When you wear a hat it messes with the connection and ear sensors! Try not to distort ear sensors wearing hats. Otherwise great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the feedback, BrianM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Fabulous!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally after spending thousands of dollars on Bose sound canceling headphones over the years, a product that actually does work. You can’t go wrong with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MightyJoe,

      That is very nice to hear! We're happy to hear you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    awesome cans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pair of cans. Sound quaity over the WH3s is noticable. Love everything but one thing of note is the build doesn't feel as solid. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi edgesire, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from the xm3’s (which I absolutely loved) and these are pretty amazing. I look forward to putting them on almost every day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jada, Congratulations on your upgrade! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones I've ever had despite big price tag it delivers. I was thinking buying a sound bar but now I don't need one at all. Highly recommend this product. Battery life is amazing. Lasted me all long flight to Europe with 4 hours overlay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikolay, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    LOVE THESE HEADPHONES!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony XM5’s deliver top-tier sound on my iPhone!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnriqueG,

      Very nice! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Wonderful and Light Weight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well the app allows a seemless transition between the different listening modes. They are practicla and fairly simple to use. However I love that they are light weight and you can barely feel that they are on your head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xxdavidx1, Awesome! We're glad that you are enjoying the ease of using the app and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Son Loves it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son been askng for a new headset for school and gaming. Bought this for Christmas and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, LilBeauty!

      We are truly delighted to hear that your son loves his new WH-1000XM5 headphones. It brings us great joy to know they were a hit for Christmas and are perfect for both his school and gaming needs. We designed these headphones with industry-leading noise cancellation, powered by our integrated processors and eight microphones, to ensure he gets exceptional sound and call quality for studying.

      It’s also a fantastic choice for gaming! The immersive audio and spatial sound technology are designed to make every game come alive, providing a truly engaging experience. We hope he enjoys every moment with them.

      Thanks again for choosing Sony for such an important gift.

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    MUST BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy to only buy a laptop and I walked out with a laptop…AND the sony headphones! The best headphones I’ve ever had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaz7,

      Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear that you have given them the opportunity and they have been exceeding your expectations!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    good ! great !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre good! and they dont look like an eyesore like other earphones! battery is amazing too, i went to sleep with them and they lasted all night!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexC,

      Thank you for the purchase! We're happy to hear that you're enjoying the battery life and design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    mx5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance, this sound cancellation method is killer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SelimD, Fantastic! We're very pleased to hear you like the amazing performance and excellent noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best over the ear headphones I've had! Highly recommended for anyone looking for good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankieC, You've made an excellent choice! We're very pleased to hear you like the great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price, easy to carry and easy to connnwct to your devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinS, Thank you for giving the WH1000XM5 a perfect rating! We're glad to hear that you find the sound quality impressive for the price. It's also great to know that you appreciate their portability and ease of connectivity with your devices. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sorry headset... I love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its simple!!! Hi Quality!! this headset by Sony are the number one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    13 year old loves these.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid bought these for wearing during lunch and before and after school. Pretty pricey but as far as I can tell he loves them. Takes them everywhere he goes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SeekNKnow,
      Perfect! It seems that you found the perfect headphone for your son. We're glad that he's enjoying his new Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco Sony_US

  • Rated 5 out of 5 stars

    Bday gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom and I bought these for my brothers birthday and he loved them! I got to try them on and they have great bass and cool features like they stop playing music on their own when you take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AletseM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was better than we expected. We had read great things but really does what it says and worked excellently. Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geri,

      Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had each 1000 series since XM2. I love the look of these more the rest of em and they as expected sounds amazing. My only gripe is that i wish they were about to fold the cups down when i have them tested on my shoulders

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewdown,

      That's awesome! We're glad to hear that you love the sound quality of the headphones. Your input is much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US