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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6069 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 6,069 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and sound quality. Only gripe is that in the gym they sometimes don’t say in my head well when benching.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosiahK,

      Very nice! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones in town

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Smart noise concealing. Would recommend. LOVE the blue felt color and feel. Great for both work and daily use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonattanE, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity and soundstage are exceptional, the anc is noticeable as soon as you put them on, ive always used earbuds, i cant believe what ive been missing out on with these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattyIce16, Good to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise-cancelling works really well even when I was in airplanes. Love the sound system. Feel like my favorite song was a different song.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhatNguyen, Excellent choice! We're glad that you love the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    I wish I could keep it, but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I e gone through some cheap ones and finally decided to splurge. Definitely worth the money. Will never go back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RTech, Excellent! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use these headphones everyday. so comfortable around my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryamM, We're happy to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sound great, and comfy for days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound signature is aggressive on these. But very responsive to EQ at the same time. Noise cancellation is solid as wel. Call quality is excellent also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rezzes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Amazing! Great Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing actually. I was helping get them for someone and tested them for a day and oh goodness were they good. Made me think about getting myself a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BekhieDimples,
      We're glad to hear that you were impressed with WH1000XM5 headphones. We are looking forward to your purchase! Thank you for an awesome feedback! - Kris Sony_US

  • Rated 5 out of 5 stars

    The best headphones on the market

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and sound for the price you pay, a must buy for people looking for new headphones who have android phones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. So much technology packed into this little headset. Great sound and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZachS, We're glad that you like the audio and functionality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality sound easy to use it's pass my expectations. Good product noise cancellation is perfect for travelers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deze, Thanks for your feedback. We are glad that your new Sony WH1000XM5 wireless noise canceling headphones exceeded your expectations. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headphones - better than the rest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Over the ear headphones - Good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizL, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good for Travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and light. Great for flights, sound quality is pretty good but not amazing. Overall good tradeoff for the portability and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for the positive review! We're very happy to hear you like the lightweight design and comfortable fit, great sound quality, portability and excellent noise cancellation of your Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp highs and booming bass. If you aren't enjoying your favorite music on these; are you even listening to music?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We appreciate your 5-star rating, BrianR. We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphone for studying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Noise cancelling feature is really impressive compared to other headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI JenniferT, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Battery for days.. love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever used!! The battery last for weeks. If you only use for 1 hour a day, it’s really an awesome piece of equipment! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NIFFIRG, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    All around Quality!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the noise cancelling to the great sound Sony has done a wonderful job with these's wireless headphones!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pacman810, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Best noise-cancellation system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good sound quality and an amazing noise-cancellation system. However, the product is not comfortable to use for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarM, Thanks for sharing your feedback on the Sony XM5 Wireless headphones. We're glad you like the sound quality. When wearing your WH-1000XM5 headphones, please make sure to adjust the length of the slider where the headband touches the top of your head and also adjust the orientation of the units to have a more comfortable listening experience. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.

      Thanks and regards, -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin Sony_US