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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6069 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 6,069 reviews
  • Rated 5 out of 5 stars

    The best !❤️

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds very good. I loved it. I also loved the color because it is black but matte.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnicetoA, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Sony - WH1000XM5 Wireless Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to say that overall the sound quality is excellent, just a little bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelE,

      That's greaty! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Good, but not worth the upgrade.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As per usual Don't delivers great sound quality, however I don't see the need to upgrade to these over the previous xm4 headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noah,

      You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the sound quality of the headphones.

      Upgrading to the XM5 will be worth it! The WH-1000XM5 headphones are our biggest step forward in noise canceling technology. From airplane noise to people’s voices, our WH-1000XM5 features 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm precision-engineered driver, DSEE – Extreme, and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the totally revamped design and beautifully finished in newly developed soft fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling. Been using in in the gym for over 6 month with no issues even with no IP rating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT, This is great! We're glad that you are enjoying the noise canceling headphones. We appreciate your feedback and thank for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is insanely good. I used it to read my manga while the wife watched movies in the same room and I couldnt hear anything besides the playlist on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice JesusO! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones ive tried!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a better sound or fit in terms of headphones until i found these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilguy, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my wife. She loves them. Great sound quality and love the case it comes with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The Standard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best, great in sound and options. ANC is top of the pile. Love the look. Great for travel. Kinda the benchmarks of ANC headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeeCee, Amazing! We're glad that you like the sound quality and noise canceling function. This is also great for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for student gym rats.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fitting headphones. Use everyday in every setting; washing dishes, exercising, and doing school work. Noise cancellation is the best part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseB,

      Fabulous! We are truly delighted to hear your satisfaction with the very comfortable fit design, exceptional noise canceling function, and amazing performance of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    HOLYYYYY SOUND

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve worn. Super bassy and extremely customizable. Overall worth every penny. Good for all ears and listeners

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG, Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Absolutely love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones literally. When they say noise canceling they really mean noise canceling!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AprilS, That's awesome! We are glad to hear that you absolutely love your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones for just about anything

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm upgrading from the XM3s and these headphones are amazing. The noise cancelation is awesome and sound quality is excellent for wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,

      You made the right choice in upgrading to the Sony WH-1000XM5! We're glad that you like the noise canceling function and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fit around my ears, amazing EQ set up, and easy to move around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanS, We’re glad you like the WH1000XM5! Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Lightweight & sound great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These feel light on your head & ears . The sound is great and the noise canceling feature is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeniseR,
      Great! Thanks for the feedback and we are truly happy that you are pleased with the sound quality, amazing noise canceling capability and lightweight design of our WH1000XM5. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really nice and comfortable. Been wanting one for a while and having a pair is genuinely nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and technology features. However if you fine, smooth hair they can slip off happens to me all the time at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosa,
      Thank you for the 5-star rating! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling headphones god tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in loud environments great sound and bass has the perfect balance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi R2d3tv, We appreciate your feedback and we're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Feel and quality not upto the mark

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a very cheap plastic touch to it. Dows not feel premium for the price point. Could have been better but the sound quality is something that makes up for it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello unbox2000,

      Thank you for considering Sony products.

      We sincerely appreciate your candid feedback regarding the WH-1000XM5 headphones. We’re sorry to hear that the material quality didn’t feel as premium as you expected for the price. This is not the standard we aim to deliver, and we take your concerns very seriously. We truly appreciate you pointing out both the areas where we can improve and the strengths in sound quality. Please rest assured that your feedback will be shared with our dedicated Sony team for a thorough review as we continue working to make our products even better.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony 1000MX5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very reliable & excellent quality wireless headphones . Pricey overall but the features & long lasting charge makes it a worthy buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandeep, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really good noise canceling experience!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones so far, I’ve used a lot on the airplane (Feel like I’m flying by myself). Recommend tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SupakonN, You made the right choice with the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig Sony_US