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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6069 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 6,069 reviews
  • Rated 4 out of 5 stars

    Noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out only thing I don’t like is that it makes my ears sweat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JCarrillo,

      Thank you for choosing Sony!

      It brings us great joy to hear the WH1000XM5 headphones work well for your workouts! We also appreciate you letting us know about the ear sweating issue. Your comfort is a priority, and this feedback is very important. We will certainly pass your comments along to our design team as we continuously work to improve our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphone they are noise canceling and they sound good really recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Nenasipadair4, We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best head phones i own

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Noise Cancel. Perfect for air travels. Completely blocks out aircraft noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC, Thank you for the amazing review! We're thrilled to hear you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great performance, with incredible battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love to performance and build quality. The sound is deep and warm and materials used feel wonderful. Love em’!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyM, We're delighted to hear that you love the performance, build quality, and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best over ear headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones ive ever had if over ear headphones are your thing these are the best around

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello vinphyn, We are thrilled to know that your new Sony WH-1000XM5 headphones are the best over-ear headphones you have ever had. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good purchase would buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loves the noise cancellation. Works great for at home meetings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlyssaV, Perfect! We're delighted to hear you love the top-notch noise cancellation and good to know it works great for your home meetings. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when version 7 came out because they were discounted. They are incredible. I’d buy them again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mansplain,

      It's wonderful to hear you're finding your WH-1000XM5 headphones incredible, especially when you found them at a great value! We're delighted that you'd choose them again. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing set of headphones. Connection is fast, sounds are clear, both receiving and sending. The controls are responsive and the materials feel premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Morifias, We're glad that you are enjoying the sound quality, connectivity, and responsive controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Improvement over XM4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely better than the XM4, my XM4 stopped charging 5 months in. Sound quality and build quality is also so much better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Potato, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Look no further

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for traveling. Noise canceling works awesome. Definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielN, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great everyday and travel headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC headphones I have used and the sound beats any wireless earbuds. Great purchase for travel but not the gym as they are not water resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SammyFlamingo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is excellent, this is like next level tech.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YvetteO, We're happy to hear that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ive ever gotten hands down would buy them again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Beats Apple

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Noise cancel is effective using on planes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ed3257, Thank you for the 5-star rating! We're very happy to hear it works great so far on canceling the background noise when using on planes and you like the amazing sound quality and features of your WH-1000XM5 headphones. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are spectacular. Noise cancellation is mindblowing and the sound quality is just amazing!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MubinD, Awesome! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I really recommend purchasing the Sony m5 headphones from Best Buy they are literally the BEST

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NajdA, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best Noise cancellation and Environment adaptation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allie, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for noise cancellation especially if you’re traveling on an .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanD, Amazing! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Top audio headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nearly perfect. Onlu wish the earcups folded down instead of up when you rest thrn on your shoulders

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi best4buyer, thanks for choosing and purchasing our product. We're glad you like it. We appreciate your feedback regarding the headband of your Sony unit. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    BUY THESE IMMEDIATELY! WELL WORTH IT!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are AMAZING! Not only amazing sound quality but the noise cancelation is unreal! This is the best set of headphones I've ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAMA, We appreciate the review/feedback on the new WH1000XM5 Noise Canceling Headpones and we're glad that you are enjoying them.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig Sony_US