Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THEM like fr fr my favorites ive been using them all day and i showed my girlfriend the headphones and she love it too best buy got everything you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoV, We are glad that you love your new Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but still has room for improvement. Very amazing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagicHeadphone, Glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my partner for xmas, he loves them so much! So easy to adjust and the app used to set them up to your liking was also easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurynC, Wonderful gift! We're glad that he loves using his new headphones and ease of use and using the app. Thank you for choosing Sony. Erin
A good investment but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the case I wish it was smaller and more travel friendly, and if you wear the headphones for too long they might get uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edely, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Foam ear coverings creasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, except for on day one the foam ear coverings had gotten deep creases near the bottom of the ear; I am concerned that these will split open sooner rather than later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MarkR642,
Thank you for your purchase and we're glad to hear your satisfaction. We'll take note of your feedback. Thank you for choosing Sony! - Marco
Headphones from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I meditate with them work with them. Do everything with these. If you’re in the market for some, this is the place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LaurenL, Perfect! We're pleased to hear that you are very much satisfied with your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Amazing Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i never one of this before and I been like a year this those and still work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarimeP,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5 rocks! Killer noise cancel, sleek style. Perfect for vibes and travel!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariaG, We are glad that you are happy with your best headphones ever, the WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great Over The Ear headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its everything as promised. Im still learning how to use them cause im old:) but so far so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your satisfaction with your new Sony WH1000XM5. In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you.
You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say this is the best headphones so far in this price range ! Lovin it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshokbalajiB, We're glad that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin
The best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy with the product, my boyfriend use it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngieP, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best Buy Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Always gets me the best headphones for my studies. They recommend the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NBpanda, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones I’ve purchased it’s pricey but if you got money to spend on headphones these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faisal, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with many amazing features! 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaM, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds the same as the previous model. Over still good quality just feels cheaper.
I would recommend this to a friendSony WH100OXM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they have cracked by the speakers and are no longer wearable. Sony says the aren't covered by the warranty. Wont buy anymore of these had them 7 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swoll, While we are glad that you like the sound, we regret that the headphones have a cracked by the speaker and no longer wearable. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Poor design/quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the headphones for 6 months and the plastic on the headband portion is peeling, the plastic/metal that connects the headphone to the heandband is broken rendering the left side useless and the speak to chat option will randomly turn on causing my music/sound to stop playing whenever it picks up me speaking or outside noise. Battery life is horrible, dies very quickly even after charging. Meanwhile I had my bose headphones for 2 years with no problems. I regret changing to sony, the only reason I did is because the cushion fell off of my bose (i didnt know they were replacable) and I didnt like the design for the new bose that came out. However due to this extremely poor experience with sony I will be going back to bose!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle,
Thank you for your time writing this review. We're sorry to hear what happened on the headband portion and your dissatisfaction with the features, quality and design of the WH1000XM5 headphones. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
The new gold standard in headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s little to complain about with the MX5 headphones. They are comfortable and sound phenomenal. The biggest gripe would be the purchase price, but if you are looking for the best in class noise canceling with superior audio quality, these demand consideration. IN THE BOX The headphones come in Sony’s eco friendly packaging. Inside the packaging you’ll find the headphones in their case. The case has a large-ish footprint, but it feels slim. It’s made of high quality, durable materials. Unzipping the case you’ll find the headphones. They don’t fold like previous models (hence, the larger case) but the ear cups turn to make them flat. Inside the case is a magnetic flap that opens with a gentle pull that reveals a USB-C charging cable and 3.5 MM to 3.5 MM audio cable to connect your headphones to an audio jack. Unlike my older Bose models, the audio cable plug is full size on both ends of the cable. (making them interchangeable). SETTING UP If you wanted, you could simply charge these headphones up, turn them on, connect to your phone and begin listening to music. But I recommend downloading the Sony Connect App as a part of this process. There, you can change some of the noise canceling settings (like adaptive noise canceling, turning off music when someone is talking, or change the EQ levels). More importantly, that’s where you get the firmware updates. I suspect they’re not necessary, but are highly recommended to keep the headphones operating at their best. DESIGN The MX5s updated their design from the MX3 and MX4. They now more closely resemble the new Bose headphones which isn’t really a bad thing. I didn’t hate the MX3 or MX4 designs, nor did I love them. They were headphones. The MX5s, however, look more sleek.But functionality is what counts, specifically comfort. There’s seemingly no metal in these headphones. I’m guessing to keep their weight down. Part of me wishes the band was made out of metal, purely for durability’s sake, but these seem to handle what you can throw at them (within reason of course). You can grab the cans and twist and turn and the headband snaps back into place with ease. The headband is obviously adjustable, like virtually all over the ear headphones. Here there’s no clicking, the band adjusts with virtually little friction as the arms slide in and out of the headband itself. The ear cups are huge. I have a big head, thus big ears, and most ear cups lay partially on my ear which causes discomfort over time. With the MX5s, my entire ear fits inside the cup so there’s no pinch points. I’m not sure if it’s in my head, but my ears feel cooler too. Maybe it’s because they’re not getting squeezed? The cushions feel like some kind of pleather, you push in and and they feel like memory foam (they’re not, but do feel cushiony). Last, I’ll just say that they are extremely light. So much so, you’d have no problem wearing them hours on end if you chose to. I don’t think you’ll ever forget they’re there, in my opinion, no such world exists where you don’t feel like you’re wearing headphones, but it comes close. EASE OF USE If you’ve owned a pair of MX headphones before, the navigation will be very familiar to you. The outside of the right ear cup is touch sensitive. You simply swipe left or right to advance (or go back) tracks, and swiping up and down controls the volume. I very much prefer this design over hard buttons because they have a little room for error in terms of locating any buttons. There’s a power button as well as an ANC button. Turning ANC effectively turns the outer microphones on and projects ambient noise inside your headphones. I try to avoid ever turning ANC off, but I can see where this is a neat or even essential feature for some, especially crossing crowded streets. SOUND QUALITY AND NOISE CANCELING The noise canceling is superb. It’s almost too good. Like, where do we go from here? Or, it seemingly feels so quiet it’s creepy. I don’t put on noise canceling headphones to simply cancel the noise, I use them in conjunction with listening to music or podcasts. But I tried it out and if that’s your thing (literally no noise) then these are the best headphones on the market now. Now, to be fair, it doesn’t eliminate all noise; I could hear a loud passenger jet pass over my head (I’m just a couple of miles from the airport). But everyday sounds essentially disappeared. In terms of sound quality, I have to say it’s great. I’m no audiophile by any stretch, but I can certainly appreciate quality sound. I’ve listened to everything from classical, to rap, to pop to 80s rock. And they all sound terrific. The default setting doesn’t have the deep bass the MX3s and MX4s are known for; the default seems to emphasize the treble and mid range. But if you were missing that deep bass, you can go into the Sony Connect app and can fine tune the EQ or preset EQs to get the sound you preferred. There’s a lot of customization in the app to make everyone happy. I stuck with the default settings because I liked the crisp sound. OTHER FEATURES I previously mentioned the app. It does a little more than push firmware updates and allow you to adjust the EQ settings. Here you can set up Sony’s 360 degree audio features. The headphones, through your phone, examines the shape of your ears and tweaks the settings for optimum performance. Unfortunately, I haven’t tried this feature because (my assumption) there’s a pay wall behind this content (and only select apps support it). Probably the coolest feature is adaptive sound, which tracks how you wear your headphones to optimize the noise canceling and sound settings.You can also turn on the feature that pauses your music automatically if the headphones sense you talking. For example, someone walks up to you and asks you a question while you’re listening to music, it will automatically pause so you can communicate with said person. The music will automatically continue after a set duration of time (which can be changed in the app). While I liked the feature as it was intended, it prevents me from singing along to the music. Once it detects your own voice, when you’re belting out your favorite song, the music will pause. So, unfortunately for me I had to turn that setting off. CONCLUSION There’s tons and tons of headphone options on the market. The Sony MX5s are certainly not cheap. But if sound and noise canceling matters enough to you, this is the pair to get. I’m sure there are other headphones that sound just as good, but you really can’t beat the combination of sound quality, noise cancelation and design. Last, I’ll just say that the case is a tad bigger than previous Sony models or even the Bose QC45, but I didn’t find it to be that big of a deal. It would be nice if they folded up to a smaller package, I have to believe that the Sony engineers had good reason not to. Either way, I wouldn’t let the size of the case or the headphones inability to “fold up” sway your decision to get these or not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi callmeageeth,
Thank you for taking the time to write such an in-depth review of your experience with the all new WH-1000XM5. We are extremely pleased that you are satisfied with the comfortable fit, lightweight & stylish design, remarkable noise canceling function, exceptional sound quality, ease of use, amazing features, and superb performance of our these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headsets kept jumping into voice recognition. Anything that I was listening to with automatically stopped when a voice in the room was heard. Also, I don’t like that they don’t fold like the previous ones. I’m sitting as Best Buy as we speak replacing them because they broke in my hand as I was trying to put them onto my ears. Not worth the 400+ dollars I paid for it. Last model was so much better. And these when you turn them, mom won’t even tell you that they’re on like the last pair/model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KitchenAid, we're sorry to hear that you are returning your Sony unit. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. It is recommended to disable the Speak-to-Chat feature by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
We're sorry to hear your feedback regarding the headband of your Sony unit. Please take note that physical damage is not covered by the limited warranty of Sony.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Terrible sound quality!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe they sound so terrible that even EQ doesn't help. No base whatsoever, no matter what I do. Sony reduced the driver size from 40mm to a tiny 30mm, and it affects sound quality. Significant downgrade from XM3. I had to return them and buy XM4 instead. I can't believe two year old headphones sound much better than the new one and cost less. If they cost $150 I could tolerate that sound, but for $400 and after XM3 and XM4 they just dont leave up. Sony is going down the hill.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur, we are sorry to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. We understand that everyone of us has different listening preferences, and we regret to hear that the sound quality of the XM5 did not fully meet your expectations despite using the EQ settings on the Headphones Connect app.
Your feedback is important to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider getting XM5 again in your future purchase.
Sincerely,
Erin