Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Fantastic but one issue
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everthing anout these headphones are great from a sound standpoint the one issue i had but maybe i wss jusr unlucky wass the build quality. My right piece snapped out of nowhere witj little pressure applied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mena, While we areglad to hear that you are happy with the performance of your WH-1000XM5 headphones, we are sorry to hear about what happened to the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Worth the purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, very durable and the noise cancellation is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dequan, Thank you for the excellent review! Good to hear you like the amazing sound, durable design, and top notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great for traveling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I mostly use them when I'm traveling. The noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deckofmarkov, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
A++++++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Great sound. Great quality built. Sony on the top of the line. Wireless Bluetooth great feature now days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi usama19,
Thank you for the 5-star rating! We're glad to hear that you like the sound and build quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Beyond great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Never had better headphones in my 66 years. And the noise-canceling functionality, supurb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW, Fantastic! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Absolutely love it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling experience I ever had. People can scream near me and I don't hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Amazing! We're thrilled that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Head phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable headphone the battery life last the whole day without a need of charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Many thanks for the 5-star rating! Glad to hear your WH1000XM5 headphones suits your needs and expectations. We really appreciate you like the long battery life of the unit. Thanks for choosing Sony! - Kris
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset we like it this item we will tell this to our friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChonaS, Thanks for leaving us such a wonderful review! We are so happy that you are enjoying the incredible features, excellent noise cancellation and amazing audio of our WH-1000XM5. It sounds like we hit the mark with the XM5s. Our team will definitely be happy to read what you wrote. Thank you for the recommendation and for choosing Sony! -Jess
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, I recommend them. Noise cancellation is on another level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Villosky, Great! We're thrilled to hear that you like the noise canceling of your headphones. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son for Christmas. We went into the store and tried them all, these were by far superior to the Bose and Beats headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TJEP, Excellent choice! We're sure that your son is happy with his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Durability
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over time they become wobble and start to feel cheap, they give me a headache, and the sonny app seems very outdated.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thanks for your 4-star review of the Sony WH-1000XM5 headphones. We're sorry to hear about the wobbly feel over time and that they're causing you headaches. We also appreciate your honest feedback about the Sony Headphones Connect app feeling outdated. Your feedback is incredibly valuable and has been shared directly with our team. We're always working to improve our products and the app, and comments like yours are essential to that process. Thank you for considering Sony products! Regards, -Dominick
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularConsumer,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is everything! I love the feel of it so much and the audio is so good. The noise canceling is awesome and my daughter loves it a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THNA, We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love soooooooooooooooooooooooooooooioiioooooo much,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faustino!
It brings us great satisfaction to hear how much you're loving your WH-1000XM5 headphones!
We designed them with industry-leading noise cancellation and premium sound quality for an immersive audio experience.
Thanks for choosing Sony!
Best regards,
Estefany
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and great sound!!would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PablorG, We're happy to hear that you like the sound and light-weight design. Thank you for choosing Sony. Erin
Great battery.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me nearly an entire journey from Florida, London, up to Manchester. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganM, Excellent! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent for Music lovers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for every day use and music lovers and also for watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshD, That's great! We're delighted to hear that you're having a wonderful time using your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best headphone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic price. Portable wirh great sound quality. Best headset at this price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jorge, We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best noise cancellation ever. Make that screaming baby in the airplane disappear l.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are impressed with the noise canceling feature of the headphones, Leetom. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
Best wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of wireless headphones out there the 3D audio is amazing and the noise cancellation is the best I’ve experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaydenP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin