Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling headphones on the market. Great sound quality, features, and look!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReviewerX,
Thank you for the 5-star rating! We're glad to hear you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Sony Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my partner this past summer. She loves them and always appreciates how good they work. Might get me some before the sale ends!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dudeman, We're so delighted to hear that you partner is enjoying the excellent noise cancellation and sound quality of these headphones. You deserve a pair of XM5s for that. Thank you so much for choosing Sony! -Jess
good quality head phones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good quality headphones. Purchased at Best Buy for the warranty plan,as Sony's is absolutely worthless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryK, We are glad to hear that you are happy with your purchase. Thank you for choosing Sony.
Regards,
Carl
Comfortable
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable wear. They’re not as bulky as I thought they were going to be.
I would recommend this to a friendBrand response from SonyListens
Posted .HI DavidLm, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones On The Market !!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the gym 100% would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierO, We are thrilled to know that your new Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the beat noise canceling headphone on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyNY93, We are glad to hear that. You chose the best brand. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Good quality headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and good noise cancellation and the headphones look aesthetically pleasing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NGHTF1RE, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very good the quality is amazing wish the bass could be a bit better would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anyone, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound and ANC, but case is too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I traded in my Sony WH-1000XM3 headphones and upgraded to the XM5. My only priority was better noise cancelation on flights, and the XM5 delivers. Sound quality is excellent. I am taking away 2 stars because the carry case is larger than the XM3 and there is no 2-pring airplane adapter included with the headphones. Plus, the carry case is missing the net sleeve outside which the XM3 case had. This elastic sleeve was perfect to store my phone on flights, and Sony just overlooked it, maybe to save some pennies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IcyColaBottleOnHotDay, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. This is not the customer experience we want you to have. Our XM3 and XM5 are different models from different years and have different features, capabilities and accessories. There are feature from XM5 and do not have the XM3. XM5 headphones are definitely have the latest features and functions, although, certain features are not included anymore compared to their previous model. Despite your concern, we are happy that you still like your XM5 wireless headphones. Thank you for choosing Sony! Vincent
Peaceful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can put these on and escape the chaos around me. I would recommend these to anyone that needs quite time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peaceful, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid quality. Use the app. Helpful settings. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duncan Awesome! We're glad that you like the battery life, use of Headphones Connect app and quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
great headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wow! i loved the noise cancelling. and the prices it ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PppJjj, We are glad to hear that you loved the noise canceling feature of your new Sony WH1000XM5 wireless noise canceling headphones as well as their price. Thank you for your purchase. Enjoy! Vincent
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and perfect sound. I bought these for my son he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewF,
You made the right choice! We're glad that your son is enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Get this if you want to zone out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, can tune out everyone and love the cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Thank for the 5-star rating! We're glad to hear that you love the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
Amazing product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! Amazing quality! First own quality headphone, not dissappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JT23, We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound and quality. I will definitely recommend this. Sony always has good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior69, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, worth the price. Noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcpatino,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was very good. How ever they are not flexible for storage. They loose connection all the time. The sound however is very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charles,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. Factory reset the headphones and try again. Check this link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the same issue persist, update the software of your headphones via Sony sound connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good light weight! You can use them all day no problem
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Jose! You definitely made the right choice with these lightweight headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. If there is something that we can help you with regarding your 3-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony! -Jess
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling on a phone call. Music audio bass quality amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshM,
Fabulous! We're thrilled to hear you are enjoying the noise canceling features and bass quality of your new headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! - Kris