Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never disappoints. Amazing sound quality and noise cancelling... will always pick these over bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando Good to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these cause of the hype, am keeping them because they are the best headphones I've ever tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crstnvzqz, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset and really great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
Great! We're glad that you are pleased with the sound quality and noise canceling capability of our Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning I loved these headphones! Then the headband pulled away and they are useless! Look at others reviews and you will see the same issue! I even purchased a warranty, which they of course said didn’t cover this issue! They are very expensive, and now I can’t afford to replace them! I called support and sent all my info and they rejected my warranty. Buyer beware!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaB,
We're sorry to hear about your experience. We understand that your XM5s are having issues with the headband. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support.
Best headphones for the $$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed for school to zone out roommates. Worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB902,, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best sound quality ever!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Sony did not dissapoint. I bought the xm4s too. I upgraded to the xm5s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoffeeJay, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my little brother for Christmas and he loved them so much. I’m thinking about buying myself a pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LnaiW,
You made the right choice! We're glad that your brother is enjoying the performance of the headphones. Go ahead and get one for yourself! Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice feeling and they also have sound to match the quality of materials
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike1035, We're glad that you are enjoying the sound quality and materials used for your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5 ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Works perfectly just as it should. Best value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MAppiahDanquah, thanks for the 5 stars! We feel privileged to know the WH1000XM5 are the top-tier quality you expected. We really appreciate that you've taken the time to share your fantastic experience. Thank you for choosing Sony! Sincerely, -Jenn.
Great sound, too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and bulky. I needed to return it, the sound is phenomenal though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DarlyJ,
Thank you for considering Sony products.
We regret that the WH1000XM5 headphones did not align with your comfort expectations, despite the positive feedback on their sound quality. Your comments are important to us and will be forwarded to our product development team for careful consideration as we strive to enhance our offerings. We appreciate your understanding and thank you for sharing your experience.
Best regards,
-Fred
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it during school and it worked perfectly. Really good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentH, Awesome! We're thrilled to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great quality and sound sounds very nice for both music and movies etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajrosario, Good to hear that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, i wear them to the gym snd the noise cancellation works like a charm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vindicator, Great! We're thrilled to hear you like the excellent noise cancelling feature of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony Noise Cancelling wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my teenage daughter and she loves them. Strongly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Great choice! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Worth the high price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Amazing sound. Great quality/well made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joedo,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound and build quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the updates are good; however I wish they would fold like the M4s, less bulky case.
I would recommend this to a friendBrand response from SonyListens
Posted .HI AreliM, Amazing! We're happy to hear that you like the quality of your headphones. Thank you for choosing Sony. Erin
Too many small problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. So is noise cancelling. You can only connect this to two devices, which is one less than the previous model. Also, these dont fold so the case they come in is gigantic. Also also, they stick out further so I kept hitting them on things accidentally. If you havent used the previous gen of these headphones (the xm4’s) then I’d say these are good. However, having used the XM4’s, these feel like a step backwards in too many ways.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound quality and noise canceling function. We're sorry if you're facing too many small problems with the headphones. We value your feedback as this help us improve our products. We'd also love to help you troubleshoot your problem, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good, little bit expensive though, could’ve came with a longer charging cable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayoR,
Thank you for your time writing this review. We're glad to hear you like your new Sony headphones. The WH1000XM5 delivers an exceptional listening experience, making it an ideal choice for individuals who crave top-notch performance. We also appreciate your feedback with the supplied USB type-C cable. Your insights are important to us as we work to meet and exceed your expectations. Thanks againf or purchasing Sony! - Kris
Awesome Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, the sound is great, quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .We're thrilled to hear that you like the audio and overall quality, GofG. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent Noise-Canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-cancelling headphones, there has been significant improvement from the XM4 in the cup and the band.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing noise cancellation, and overall improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess