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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6072 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 6,072 reviews
  • Rated 5 out of 5 stars

    Noise cancellation for air travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top noise cancellation and great sound control with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BWtv, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Quality over quantity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best sounding headphones you can buy right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilioG, we're glad you like our product. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi navyangel, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset. Really like them and the only think I don’t like about them is that they are not water resistant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sundew, We're glad that you like your new headphones. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sweet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and the noise cancellation is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarF, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and excellent noise canceling feature of your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noice cancelation is to die for !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeghanD, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great set of overeat headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features of these headphones. The noise canceling is great and sound produced is very pleasing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neil, Great! We are glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelente items, no problems, good noise canceling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality piece love it for excellent service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antonio, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love the quality of the item. Perfect for my needs!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnfH,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancellation and superb sound. Couldn't be happier with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ATobe, Awesome! We're glad that you are enjoying the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I have ever used. Really light and really good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hayden, Amazing! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone, better than WH-1000XM4. It is very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelZ, That's awesome! Good to know you like the comfortable fit of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony Homerun

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever worn when it comes to wuakity and comfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuyer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony mx5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little on the pricey side but would 10/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonS, We are glad that you like your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    look of them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the headphones honestly but the look of them on my head really made me feel like i had 4th grade computer lab headphones on so i guess i really only had a problem w the aesthetics of it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JzSm, thanks for choosing and purchasing our product. We're glad you love your new headphones. We appreciate your feedback regarding the design of it. Thanks for choosing Sony! ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Its good

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really good like reallllllly good like omg omg good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi shoomp, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter and she was nothing but impressed with the quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sushigal, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    My Second Pair :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair because my first pair broke because i dropped them a bit too hard lol :') but I do enjoy these headphones so i got a second pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GlenalynAnn, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    No more Bose! Switched

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaner lows and less shrieking highs. Glad I switched from Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steele,Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US