Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back in my day, whenever I got 3rd party headphones, they were always Sony. For the past 10 years I went with LG, because they were the only ones that had a good/ practical headphones. Out of 4, 3 are still working! I got the black one on 4/18/22, 2 weeks later I had to change them because they were loosing connection. The second black ones today 5/11/23 , I had to return them because the touch pad wasn't responding anymore unless I restart the headset. So today I got the blue one, hopefully they'll last more than 2 weeks... plus a question: did the people at Sony who were testing these, never looked up while having this headphones on their heads? Because they're really falling off, if you look up and forget you have them on your head...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, We are sorry to hear about the issues you've experience. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We also hope that the replacement will give you a great experience this time. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Blue tooth pairing is awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed - Sony has botched blue tooth pairing with this headset. Really poor with Amazon Fire tablet. Should've bought the Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bruce, we are really sorry that the WH-1000XM5 Bluetooth connection has been really poor with the Amazon Fire tablet, we'd like to provide you some recommendations you can follow to make it work properly:
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. If the issue is still unresolved please consider contacting us to gather more details about the issue. Contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for considering Sony products! -Ismael
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have great bass . Very user-friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Biggie,
Thank you for the review and we're glad you like the bass sound quality and friendly user-interface of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Good technical earphones, terrible physical featur
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones have good sound and noise cqnceling, but their clamp force and padding peaces a lot to be desired. What good is 30 hours of playback when you have to take them off every 30 minuites to give your head a break? Try them on, if they fit they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis, We're glad that you like the battery life, sound quality, and noise canceling function.We're asorry if you have to take them off every 30 minutes. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
In addition, the XM5 length can be adjusted by sliding the slider. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
cool not life changing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good, not as well as you’d expect for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Sound quality may vary depending on the source content. You have the option to adjust the equalizer function of the Sony app to fine-tune the sound quality depending on your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
-Ralph
Amazing sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing! If they only had a feature that put them into stand by when you took them off it would be 5 stars! I forget to hold the power button so often that i sometimes return to drastically low battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We are so glad to hear that you are happy with your new headphones! For the automatic turn off when taking the headphones off, please check our Sony Headphones Connect app and turn on Automatic Power Off feature of the headphones. This will turn off the headphones automatically if not worn for a certain amount of time thus saving battery life.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Christmas Present for Awesome Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my 18 year old grandson who was home from the University of Vermont and really needed a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lenny, Such a wonderful Christmas present! We hope your grandson is enjoying his new headphones. Thank you for choosing Sony. Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a good experience and even at first I felt not very confident about purchasing it and then I thought if I am not convinced I will return them but it was not necessary they work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarE, Thank you so much for your honest review. We are glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
Good headphones bit pricy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of headphones. Use as a daily driver no issues. Battery could be a bit better the sennheisers momentum 4 have 60 hour battery and I tend to get more life out of those consistently
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
So glad we bought them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son loves them. Uses them every day & in lots of places. He says they always work everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLBPAB,
That's great! We're glad to hear that your son loves the headphones. Thank you for choosing Sony!
-David
The best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, and the service when I went to pick it up was amazing they are so kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesB, Great! We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Heating the ears.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was ok from software to hardware. I had to return them as my ears got hot after half hour of use. I have the version 2 of them and it’s ok with ears getting hot. I can use them for more than 4 hours without problems. I liked the 5 but no way to use them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ivica, We regret to hear about your experience and that the unit had to be returned. This is definitely not the customer experience we want you to have. We always suggest extending the slider to adjust the length of the headband according to the head size of the user for more comfortable listening experience. We also recommend updating the firmware of the headphones to improve their performance and resolve any possible software-related issues. We hope you will consider Sony again in a future purchase. Thank you. Vincent
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they are amazing and Control through the day the battery lasted all day and I had never had an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, We are glad to hear that you are happy with your new WH-1000XM5 headphones. For a better listening experience, please download our Sony Headphones Connect app. This application will allow you to further customize your headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Top tier headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Apple headphones I decided to make a switch. I tried beats and they were ehh. But the Sony are definitely where it’s at
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thank you for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome headphone!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always the best. Headphones are really good, specially for an Android phone. Of course they are not cheap but yes for the quality, the price I paid is justified.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babaaadam, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The newer the Better. Sony Jeadset #5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Sony Headset, have the #4 and loved it for 4 years now. On my last trip, forgot it at home so I got the #5! Wow so many new and automatic features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
the best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best wireless headphones money can buy for everyday use. coming from a student who has these headphones on for 5-10 hours a day there isn’t a better option for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Worthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very worthy. Best noise cancelling ever tried. And very confortable. You can use them for hours without problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Simply awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the intuitive user interface and controls on the headset. Sony has put a lot of thought into the design and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnishS, Great! We're glad that your investment is worth it. It's wonderful to know you love the effortless operation and super-comfortable lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM5 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Our smart features make it easier than ever to access and enjoy your entertainment throughout the day. For example, you can play music and control the volume without opening your phone by simply pressing a button on your headphones. It also detects when you speak and can temporarily stop the music. Operating these headphones is effortless and they will fit seamlessly into your life. Thank you for choosing Sony! -Jess
Good headphones but bulker case
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are pretty good but I used them on a 3 hour flight and you would imagine that you could wear them for long periods at a time but the stick of a headrest causes an ache on the head over the certain amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iann,
Thank you for the review and we're glad to hear that you like the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David