Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, i got them on sale. I bought the extra warranty. Im very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieJ Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Awkward headband
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony produced another solid NC headset with great connectivity. However, compared to XM3 and XM4 the head feels like cheap plastic. The ear cups and ice and comfortable but its difficult to look beyond the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadB, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Average
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but the bass struggles. The design is too simplistic but they still feel sturdy. The noise cancellation is alright, I had better. The battery life is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viktory8797, We're glad that you like the sound quality, design, battery life and noise canceling function. You can also customize the sound using the Headphones Connect app, it has an Equalizer to fine-tune to your music.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
As good as it gets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would suggest looking up tuning settings and find one that fits your preferences. Once you do that the default settings will never be good enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Thank you for the 5-star rating! We're thrilled to hear that you were able to tune the sound according to your preference and we appreciate you sharing this information to everyone.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great headphones, but a downgrade, not an upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but I think they’re a downgrade from the XM4s. The noise cancelling was significantly worse than the last generation, and it no longer folds compact.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reece, We regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. If the effect of noise canceling is not sufficient, please try the follwoign steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also recommend ensuring the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Should you need further assistance, plese email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Worse Noise Cancelling and Comfort Level than prev
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY wanted to LOVE these headphones. I but them for a MEDIAL reason. I have severe Hyperacusis which is severe sensitivity to external sounds and even my own voice. Because of this, I have to wear these headphones ALMOST the whole time I am awake. If I am in a loud environment I have to use them to completely cover both of my ears, and if I am in a normal quieter environment, I can normally just cover one ear. I had to buy these because the WH1000M4 headphones that I had for about 3 years started squealing and I had to make an emergency purchase of these to keep my ears protected. I decided to upgrade to these, because I figured that if they were the generation, they would be even better. Here is what I noticed... 1. They do NOT noise cancel as well. I cannot have them ADAPT their noise cancelling to the environment. 2. They do NOT sit on my head as well and slip around a LOT. 3. I have to wear them all day long and they hurt the top of my head. By the time I realized all of this, the 2 week window to exchange them had passed. The HARDEST part for me is that they do not noise cancel as well so I struggle REALLY hard to go to anywhere where there is music playing, like at church. It goes right through my headphones and into my ears. I WISH I had gone with the generation earlier. I am sure that for someone that is NOT using them for these VERY specific medical conditions, they are probably ok. It is sad that the MORE expensive ones have worse noise cancelling and comfort ability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarrieC, We regret to hear that the noise canceling function did not meet your expectation. This is definitely not the experience we'd like you to have. If the effect of noise canceling is not sufficient, please try following the steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com and we'll be glad to assist you.
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything you wanted and more. The motion control o n the headphones are second t none, only reason not a 5 star are the fact you need to download an app to use, but overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeremyH, We are glad that your now Sony headphones have everything you wanted and more. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
These look nice and a bang for your buck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot cheapper and still good quailty. Light but mostly in part due to it being all plastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beep,
That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound and amazing build quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Thank you for choosing Sony! -Jess
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product completely new and sealed you can by here
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosR, We're delighted to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Highly recommended Sony product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The Best Buy team did a great job customer service and explaining all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK, Excellent service! We're also pleased to hear that you like the features of your headphones. Thank you for choosing Sony. Erin
Got it as a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a present for my gf and she loves them. Shows them off to anyone who hasn't seen them or used them before. Great gift for music lovers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thank you for purchasing the Sony WH1000XM5! We're glad to hear that your gf loves her new Sony Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Expensive downgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, just buy the XM4’s. The XM5’s ANC is not as good as the manual NC of the XM4’s, the 4’s are more comfortable although about .4 grams heavier, the headband feels nicer and they sit properly and seal well around my ears with my glasses. The audio quality is very nearly the same except I find the XM4’s actually have better audio quality than the 5’s, although maybe I have a pair that are faulty, I just borrowed my brother’s XM4’s (my old pair before ‘upgrading’ to the 5’s) and the audio quality was cleaner, less punchy and there isn’t any presence of a tinny high treble like rattling sound in the left can, I thought they needed to be broken in like some SONY walkman’s do, (I’m using these with a walkman) and that didn’t fix the problem, but now I find that the return window without membership is only 15 days so I cant return this expensive downgrade and get another pair of XM4’s, wishing I purchased on Amazon so I could return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoamingData, we regret to hear that the audio quality and noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We understand that each of us has different listening preferences and that is why we included ways to customize the audio quality to suit your preferences using the Headphones Connect app. Please ensure you have it downloaded. You can also change the settings of the noise canceling function and Ambient Sound Mode.
We also recommend ensuring the software version is updated. You can also verify the software using the Headphones Connect app.
Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Tasteful style and quality sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone quality is amazing! I would only request that the headphones dont need an app to be paired with your phone via bluetooth. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berry, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These babies are incredible they are comfortable and the sound they have are of the chain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Sony make happy life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device Sony make perfect gif for my daughter she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioR, We're thrilled to hear that your daughter loves her WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Unmatched quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the NFC tag, but ease of access with the buttons along with the application for sound settings makes this more than worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairelleT, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
No words
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended these through a best buy employee , needless to say i don’t regret my purchase at all. Give that man a raise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laroc, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
It was okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellation was not good for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi icandy, Awesome! We're pleased to hear that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
Great Noise cancelling and Ambiant Mode
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they are a great pair if headphones for anyone who is in the budget for buying some nice pair of ANC headphones and are worth the price.
I would recommend this to a friendThey are good but…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but…. for me they are uncomfortable to wear. Maybe it’s because I wear glasses but they hurt after 20 minutes of wearing them for me. Oh well I had high hopes but I’ll be returning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan1225, while we are glad that you like the sound and features, we regret that they hurt after 20 minutes of wearing them. This is definitely not the experience we'd like you to have. You may find the link below helpful if your ears hurt when putting on and wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin