Customer Ratings & Reviews

Hi EmmaK, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Jtbazz, We regret that these headphones did not meet your expectations and had to be returned. But, we are glad that you are enjoying the XM4. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin

Hi DannyDuke Amazing! We're glad that you like the sound quality and love the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Molodrinks, awesome! We're glad your husband loves his new headphones! Thanks for choosing Sony! ~Earl

Hi Daniela, Awesome! We're pleased to hear that you like the features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Gadget, We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincen

Hi there, perfect! We are truly delighted to know that you're satisfied with the exceptional performance of your WH1000XM5. Thanks for choosing Sony! - Romeo

Hi Javi, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Brittany, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi VictorC, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin

Hi KarlaC, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin

Hello America, Thanks for the 5-star review. You chose the best headphones for your boys. Thank you for trusting Sony! Vincent

Hi Anonymous,

While we're glad that you like the sound quality, we would like to apologize if you feel the bass is not sufficient on your WH-1000XM5 headphones. If you haven't yet, please try to follow the troubleshooting steps below.

To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.

NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.

If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Jess

Hi LoveW,

Thank you for sharing your feedback. We sincerely apologize that you are encountering difficulties with the physical fit and performance of your WH-1000XM5 headphones. We understand how frustrating it is when a premium product does not perform as expected.

Please know that the WH-1000XM5 headphones are designed primarily for travel, office use, and passive listening. Due to their over-ear design, they may not offer the secure fit required for rigorous activities like running or intense workouts.

We are also sorry to hear about the behavior you are experiencing with the volume control. This kind of unexpected operational issue can often be resolved with a simple system refresh. We recommend trying these steps in order:

1. Reset the Headset - Please try performing a simple reset first:

Follow the headset reset instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html

2. Initialize to Factory Settings
If the reset does not resolve the issue, we advise initializing the headset to restore it to its original factory settings. This will clear all previous connections and customizations:

Follow the initialization instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html

If, after performing both a Reset and an Initialization, you continue to experience problems with the volume or any other operational features, please contact our Technical Support team directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We really appreciate you considering Sony products!

Best regards,
Dominick

Hi GustavoF We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Samuel, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Marc, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi RyanL,

Thank you for the feedback on your experience with your WH-1000XM5. We value your opinion and we would like to apologize if the unit did not meet your expectations. We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase. Thank you for the feedback.

Regards,
Jess

Hi TerryK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carl

Hi Azul57, Great! You definitely made the right choice. We're delighted to hear you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess