Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Decent ANC and Audio; Terrible Headband
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't really call the ANC nor the sound quality to be a significant improvement over that of the XM4. It can be quite weak in terms of bass which can be EQ'd. My chief complaint with this headphone is its terrible headband. It applies a constant weight on top of my head that inevitably causes a headache a mere hour into a simple listening session or outdoor walk. The XM4's headband was just fine yet it has been altered into this mess.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
We're sorry for your experience with the headphones. The headband of the headphones are fully adjsutable. Adjust the slider to a length where the headband touches the top of your head. You may also adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Best gift ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it to my daughter for her birthday gift, she loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanD, We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
A blast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and feature rich. Works both wireless and wired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstebanV, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless headphones I've ever owned .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hiasakite, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great the headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset only complaint I’d that one of the batteries won’t charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TispyCanoe, We're glad that you like the headphones. We're sorry if one of the batteries won't charge. We'd love to help and turn this into a better experience. Please try the following steps and see if this fixes the issue.
Try charging with the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Gym Essential
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the gym when my Beats went out and they’re worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shyyblue, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are simply superb and best in market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peace, Awesome! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Comfortable w/Stellar Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 is a fantastic over the ear music experience. The packaging is a little bulky, but once you get inside you realize they made the box to overprotect the contents. The carry case is just the right size to protect, but not take up a ton of space. The headphones come with usb-c power connectors (thank you!), a 3.5mm audio cable, and a tiny packet of gov't docs and an offer for a trial of a 360 app. Side note: That 360 audio is pretty amazing, but I don't want to be forced to pay for yet another audio streaming service. So no thanks. Let's just integrate this functionality into services that people actually use. (YouTube Music, Spotify, iTunes) The headphones are nice and light, very comfortable to wear for a long period of time. They lack a lot of oversized plastic that tends to make other headphones heavier. The padding is just right to maintain comfort but not be too hot to wear. The ear cups fit really well, and adjusting the size is really quite easy compared to some other headphones I've used before. They claim they will operate for 30 hours on a charge. I've been using them for 3 hours and sitting at 94% left. Considering that level of charge capacity, they don't feel at all heavy from bulky batteries. They're using some really good quality batteries in these cans. The app is crazy how many features are packed into it. It's a technophiles dream as there are all sorts of geeky features like taking pictures of your ears for adjustments. Or recognizing when you're walking vs sitting or driving and adjusting the sound based on situations. I've been playing with all the features in the app, and to be honest I feel like I've barely scratched the surface of what it can do. But to be real....you're probably not going to use most of that stuff. But it's there if you feel the need. The audio quality is really good, if not great! I feel like the highs and mids are pretty close to perfect. The lows....mmmmm....they're close but not perfect yet. It's really strange, and I think it has to do a lot with the source. For instance, listening to Red Hot Chili Peppers: sound great! Listening to Slightly Stoopid: sounds muddy Listening to Dre: sounds good, but you can hear just that bit of cloudy lows in between the beats. Compared to any other set of headphones though...They're really fantastic for a wireless pair of headphones. I feel the need to wire them direct to a CD player just to see what they really can do compared to this wireless compressed audio. Side note: I might be tempted to start using these on my gaming PC. The sounds is great and the noise-canceling would be sweet. The noise-canceling: Well that's just fantastic! I've got an older pair of Bose Quiet Comforts that I used on airplanes, and the noise-canceling on these just slays those. When you put these cans on the basic insulation of the cups is enough to really dampen everything as if you stepped into a sound room. But then you turn them on and everything goes perfectly dead silent. Nice job Sony! Not sure what else to say. They sound great, they feel comfortable, and they silence the noise. I would totally recommend these to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrizzlyD, Good to hear that you are enjoying your new headphones. We're also pleased to hear that you love the features, comfort, audio quality, usage of the Headphones Connect App, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Overpriced | Terrible Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst headphones I have own. Sony managed to create the worst possible headphones on the market. They constantly drop in the middle of meetings and calls. The most recent issue is not charging correctly. Yesterday, I was not able to charge them all day. I would recommend getting something different. Because these headphones are not worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liberato, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issues and make this a better experience for you. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the headphones.
For reference, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534546.html
For the charging issue, please follow the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
AMAZING!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas Gift For My Dad!! They Are Besties Now!!! Worth Every Cent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesereeB, Excellent choice! We're also glad that your dad is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good but expensive if you can afford get them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Max9540,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for none apple users. Now all i need it to find great ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spiderman, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buy the xm3s or 4s instead. Not worth a dime.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the xm4s with a less comfortable design and carrying case, with a $50 price hike. Save some money and get the better, last gen version. Mine can't even connect to anything properly. It's hard nothing but trouble with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
We're sorry to hear about your issue with the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for the inconvenience. In this case, please check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534694.html
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good to have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it with high expectations and I am satisfied with the product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohith, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer Service, Very Friendly and Polite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Low white noise noticed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as expected.................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gift, We're glad that the headphones work well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfectly balanced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what i didnt know i needed
I would recommend this to a friendHubby loves them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My hubby LOVES them! Literally loves them to the point where I regret getting it lol jk
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tutu, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Not for the price to expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really picky with headphones. These weren’t loud or had enough bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Srgg, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to download and install the headphones connect app as you can take advantage of using the EQ to customize the settings of your headphones to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Which they were less bulky for travel, but awesome nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Electra we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin