Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Bad feedback
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this headphones the only complaint I have is that when I call other Samsung phones I have this loud bad feedback. I also tried calling my own phone using my extra phone and still have that ugly feedback. I even tried lowering down the volume and see if it does help still no luck and had to end up returning it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhajha,
While we're glad you like the exceptional noise cancelling and sound quality of the headphones, it's unfortunate to hear that you're hearing unwanted noise on your headphones. This is definitely not the experience we'd like to hear from you. For noise or unusual sound that is heard during calls, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. We also recommend updating the headphones on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If the behavior still continues, resetting and initializing the headset may help with the troubleshooting. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase. Thank you for your feedback.
Sincerely,
Jess
Noice cancelling not good enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter who needs to wear headphones all day due to hearing sensitivity. The noise cancelling feature leaves much to be desired. We returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, SharlaI.
We are truly sorry to hear that the noise-cancelling performance of the WH-1000XM5 did not meet the specific needs for your daughter’s hearing sensitivity, and we understand your decision to return the product.
While the XM5 series typically provides industry-leading noise cancellation, we acknowledge that noise sensitivity needs can be highly specialized. We regret that this model did not provide the level of isolation required for comfortable all-day use.
Thank you for bringing this specific requirement to our attention.
Best regards, Gus, Sony Social Media Team
Worst Headphones I Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this and thought I would upgrade. Moving to Sony was the worst mistake I made. It cannot do simple things and is constantly having issues. They over engineered with to a point basic needs are not met. Constantly pausing audio or starting audio without being prompted to. I even looked up and turned off all their fancy settings. Still issues. I would not buy Sony ever again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tunion360,
Thank you for considering Sony products.
We're sorry to hear you're having trouble with your WH-1000XM5 headphones—this isn't the experience we want for you. We'd like to get this sorted out as soon as possible.
To fix the issue, please try these three steps:
Update the firmware: Make sure your headphones are updated to Version 2.4.1. You can find the update and instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the headset: Follow the steps to reset your headphones here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize the headset: If the problem continues, try restoring your headphones to their factory settings using these instructions: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue continues, please email us at socialsupport@am.sony.com. Your headphones are covered by a one-year limited manufacturer's warranty, and we'll be happy to assist you further. When you write, please include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to assisting you.
Best regards,
-Fred
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works incredibly well. I was amazed how nice it was on a recent flight. The sound is great and then you turn on the noise cancelling and all the background noise goes away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirk, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
I don’t like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It causes me headaches. Also I don’t like the app. They always turn to another mode by themselves .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MariaguadalupeD,
We're sorry to hear about the issues you're having with your WH-1000XM5 headphones. We recommend a few troubleshooting steps: check the fit to ensure proper comfort, as a poor fit can cause discomfort and headaches. You can also try adjusting the noise-canceling settings in the app, as this can sometimes contribute to a feeling of pressure. For the mode-changing issue, please check the app settings to see if features like "Adaptive Sound Control" or "Speak-to-Chat" are enabled, as these can automatically switch modes. If these steps don't resolve the issue, please contact our official support team for further assistance. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Best regards,
Eliab
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound is good, wish it was a lot better...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanV, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Does not work correctly on a PC with Windows
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this headset if you plan on using it with a PC because when you enable the hands free microphone in Windows, the sound quality becomes extremely tinny in quality to the point that it hurts your ears. The only way to fix this is to disable the hands free microphone in the device manager. Another issue that this headset allows you to connect to two Bluetooth devices at the same time, but if you do this, then any video on your PC will constantly stop playing and the only way to address this issue is to disable this ability, or turn off the Bluetooth of the other device that is is attached to. When you enable the ability to connect to two Bluetooth devices, the headset is extremely sensitive to the location of the Bluetooth antenna on the PC and this results in intermittent disconnecting from the computer. Another issue is that the Bluetooth antenna on the headset is in the left ear cup so if your computer positioned on your right side, your Bluetooth connection will be intermittent. The only way to fix this is to either move your PC to left side, or move the PC Bluetooth antenna where it has a direct line of sight with the left ear of the headset. To get this headset to work with my PC, I had to disable the ability to connect to two devices at the same time, and then move my PC Bluetooth antenna to where the left ear phone was in visual sight of it, and I had to purchase a separate microphone for recording and chatting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thank you for the review. We're sorry to hear what happened with your headphones. The WH-1000XM5 will work with a computer and any other devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio playback. We're more than happy to help you out with your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
2 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, I think they amplify background noise when noise cancellation is off and they are not very loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephC, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the troubleshooting steps on our help guide link to isolate and troubleshoot the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For the sound quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
disappointing :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones were so disappointing, and that makes me so sad because everyone hyped them up online. the ANC wasn’t the best, but pretty ok. it worked the best when you had your volume way up. the main reason i’m upset it that the second time i tried connecting these headphones to my phone, iphone 12 mini for refrence, they started making a terrible crackling and static sound and wouldn’t power on. i had only used them one time before for about ten minutes fresh out of the box with a full charge. i really thought that these headphones were supposed to be the best on the market :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonR, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling%20
Please also initialize the headphones by pressing and holding the (power) button and the NC/AMB button for about 7 seconds.
If the issue persists, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great for working while traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased primarily for working while traveling, I find myself using them more and more in my everyday workflow. My Only negative is that they do not fold up fully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSpen, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality. I enjoy music while working out. I would recommend others to purchase headphones like these or similar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerforlife, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Another homerun for Sony!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned all the previous generations of the X1000 series and all have been stellar performers. This 5th iteration again does not disappoint. Once they were revealed, I was more than happy to pick up a pair and give them a try. As I said, they are fantastic but not perfect. It's hard to fault them but I did find a couple of things I'd address. One more thing to note is that they are a bit more expensive this time around. After unpacking, first thing I noticed was the new style/design. It's a sleeker take this time out. There are only 2 buttons on them. One for power and one for the programmable noise cancellation/ambient sound control. There is also a headphone jack in case you want to use them corded. The headband is attached differently now and they don't fold up like all the previous versions. That is not ideal but it's also not a major issue for me, anyway. The earcups are made from what I think is synthetic leather but I'm not sure. The charcoal fabric carrying case is larger and has a built-in storage compartment that has a magnetic lid. The compartment holds an included 3.5mm headphone cable and a USB A to USB C charging cable. The case still fits just fine in my backpack for when I bike to work. Set up was just as easy as always. You just need to connect via Bluetooth and you'll need the Sony Headphones app to access all the extra features that are offered, and it's a long list. One major thing I have noticed is that they are extremely light. It's amazing they packed more features and battery life while making them much lighter. It may be from the new non foldable headband but I'm not sure. They ear cups are pivoted slightly forward as well and they rest nicely on my head. One gripe I do have is that I get warm wearing them and I've noticed sweat around the ear cups. That's not a good thing as they are not water resistant in any way. Of course, listening performance is fantastic. The Bluetooth connection is now 5.2 which allows for even farther distance from source. They sound very similar to the M4 version but apparently they have improved upon the Noise Cancellation/Ambient Sound feature. There are more processors built in as well as more microphones which allow for better handling of exterior sounds. I really didn't notice that much different from my M4s but for me, at this point, they are already so good that its moot. The app is packed with additional sound control features like the custom equalizer, Ambient Sound Control, 360 Reality Audio and DSEE Extreme upscaler. Plus it still offers the amazing programmable touch controls found on the previous generations. I actually think they work better this time – far fewer errors while swiping. If you're a Spotify user, there is now the option to set up a quick access tap to launch Spotify directly. Battery life is up 10 hours to 40 hours with ANC on...that's amazing! My one other gripe I mentioned before was that while using these, certain songs seem to get muddy. Things sound a bit mushed together and harsh. It's rare but I have definitely noticed it where I really didn't hear that on my M4s. I was a little surprised. Generally though, they are well balanced, clear and have strong bass response. Overall, Im super happy with the new version of an already amazing headphone series. Sony seems to outdo itself with every version and still remains at the very top of list for headphones priced at this range. Even with a couple of small gripes, I'm ecstatic to use these as my everyday, go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spezaled, Amazing! We're happy to hear that you like ease of setup, sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
High expectations but ultimately disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Noise canceling excellent. Main problem (two different units tried) was that it was unable to maintain Bluetooth connection. Finally went back to Bose (700) and have had zero problems with sound and noise canceling exemplary.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, while we are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM5, we are sorry to hear that it had to be returned due to Bluetooth connection issues. These issues can be improved by troubleshooting the headphones and making sure that the WH-1000XM5 has the latest software update. (Version 1.1.3) This can also be remedied by following the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=priority%20on%20connection
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Sony headphone and earbud fan. These do not disappoint. Pretty significant step forward from the xm4's. ANC is great, sound clarity is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Moderatky Better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More money, few inprovements. My opinion, save some money and go with the XM4’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mareo, Thank you for taking the time to post the review with the WH-1000XM5 headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Jay
Stay away from Sony XM5’s!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy design. TONS of reviews regarding the right ear piece breaking and Sony not standing behind the warranty. Funny though, they’ve now changed the design on the WM6. While Sony usually makes decent products, their customer support and lack of playing well outside of their ecosystem is completely frustrating. I will probably never buy another Sony product and wish I had gone Apple or Bose, instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigdR, thank you for sharing your concerns regarding the WH-1000XM5 headphones. We sincerely apologize for any frustration you've experienced with the design and our customer support.
Please know that your comments will be taken into consideration as we work towards enhancing the quality and reliability of our offerings.
Thanks for considering Sony products. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
Sincerely,
Estefany
Great Product horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but the warranty support is horrible! I have had these for a little over 4 months and I loved the headphones. The issue arose when I was using the headphones and took them off as I was going to a different location. Apparently the right ear cushion fell off with out me noticing and I was not able to find it. I have never removed the ear cushion on this device. When I reached out to Sony they looked for every reason not to file this under warranty and are telling me I have to replace the cushion at my expense. If I took off the cushion and then lost it I would completely agree but I literally took off the headphones in order to go to a different floor in my office to meet with some one and walked back and in that time the ear cushion just fell off. I did not hit anything and there is not damage on the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNerdNC, we are sorry to hear about this issue. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sony XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really wanted to like these more than then the XM4’s, but just couldn’t. They are great headphones, but when compared to the XM4’s, they are less comfortable and way less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for the review and your feedback regarding the comfortabability and bass is greatly appreciated. As for the bass sound, we recommend using the Sony headphones connect app for sound quality adjustment and equalizer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Stopped working after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent noise canceling. Decent audio. Only used them a few times. Kept in case on shelf. Suddenly drops Bluetooth every few seconds but remains on.
No, I would not recommend this to a friendHeadphones for Hawaii
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with these Headphones. Bought them for long plan flights. They have amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottwH, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin