Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation is perfect! really helps for when working out. best headphones ive bought so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gigi, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones, bad controls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are great I just didn’t enjoy how the side controls freak out when you set them down
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grant,
Thank you for the review. Your feedback is greatly appreciated. For your information, the touch controls can turn off/on the touch controls if desired using the Sony headphones connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Sound cuts out, would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for use with a Sony Bravia TV, figuring that they should work well together. Unfortunately after less than a year the headphones developed a problem where the sound would cut out intermittently. We threw the Sony headphones away and bought a pair of Apple Air Pods Pro, which are working fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FranklinH, thank you for your feedback. We sincerely apologize for the experience you've had with your WH-1000XM5 headphones. We understand how disappointing it must be to have encountered sound issues, especially when you expected them to work seamlessly with your Sony Bravia TV.
Your feedback is invaluable to us and we take quality issues seriously. We're sorry to hear that you had to resort to purchasing a different brand.
Thank you for considering Sony products. We hope to regain your trust in the future.
Sincerely,
Estefany
Big step down in almost every way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a huge fan of both the wh-1000xm3s and wh-1000xm4s, but the wh-1000xm5 are a massive step down from both of those on every front. The sound quality is worse. The ANC is close to ineffective. And above all, they are extremely, EXTREMELY uncomfortable to wear. They no longer fold (no real reason, just change for the sake of change), meaning that the fit is also less customized. They're just rigid and hard and hot, and that's it. The ear cups are also now inexplicably super-long and narrow, so they rub against the sides of your ears constantly but also do not provide any support whatsoever, nor do they actually even close over your ears, hence the gigantic drop in ANC capabilities. Then the headband is massively thicker than past models and is positioned in a way that forces it against the top of your head incredibly hard--and because those ear cups are twice the length of a normal ear and only about 1/2 as wide, they do nothing to stop the super-hard headband from angrily digging into your scalp. I can wear the wh-1000xm4 for hours at a time without discomfort, even all day sometimes, but these things HURT very badly after about 5 minutes. I really do not understand what Sony was going for here, since my head and ears are normal and human-shaped, not like whatever monstrous lake creature these are designed for. And Sony, how are you STILL so bad at touch control, after how many generations now? It gets triggered when it shouldn't and doesn't work when it should. And even if you TURN OFF touch control, anytime you touch them--like, say, you need to constantly adjust the heinous fit--these stupid things makes a "BING" "BING" "BING" noise over and over again until you want to take them off and smash them to bits with a hammer. And you'll be adjusting them constantly because, again, they are SO INCREDIBLY UNCOMFORTABLE to wear. I'm so disappointed by these. I was excited to get the next iteration after the 4s, but they are possibly the worst earphones I've ever bought (aside from Sony's equally disastrously designed and uncomfortable WF-1000XM3 earbuds. What is going on over there?) Color me baffled by the rave reviews these things are getting because they are THE. WORST.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tscoot, we are sorry to hear that the WH-1000XM5 did not meet your expectations. We'd love to help and troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, ff the effect of noise canceling is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=comfort
For the sound quality, https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and provide further assistance? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Broke within 6 months Sony was no help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 6 months before they broke. Sony wouldn’t stand behind the warranty so I was just out $400 bucks won’t ever use Sony headphones again that’s for sure
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Expensivetech.
We are truly sorry to hear about your difficult experience with your WH-1000XM5 headphones and, especially, your deep frustration with the warranty process. We sincerely apologize for the inconvenience and the cost you incurred, and we regret that your experience has led you to question our support for premium products.
We understand that receiving a denial on a warranty claim is disappointing, and we want to assure you that these decisions are based on the terms and conditions outlined for the product.
While we cannot promise to overturn a decision that has already been made, we would like to document and internally review your specific case regarding the quality of the support you received. This feedback is crucial for us to continually improve our policies and customer service experience.
we kindly ask that you email us at socialsupport@am.sony.com and include the following details so we can investigate your case details:
Your name and contact information.
The original case or reference number you were given by the support team.
The product serial number.
We highly value you as a past Sony customer and appreciate you taking the time to share this critical feedback.
Best regards, Gus, Sony Social Media Team
Uncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, and they have great noise cancellation. However, I gave them a low rating because the ear cups are very shallow, which makes them very uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GLB6, while we're glad that you like the sound quality and noise canceling function, we regret that you find them uncomfortable. This is definitely not the experience we'd like you to have with our products.
Our XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Autoswitching
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everywhwre i watched and read they were lraised for auto switch. You have to manually do it? Make absolutely no sense, airpods and apm both woth so well with the ecosystem. I undertand they are sonys but they are suposed to suto switch and they do not. And the touch pad on the earcup is trash, i woild much ratger have buttons then that gimmick. They will be retuned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. If you still have the WH-1000XM5 headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, resetting and initializing the headphones will help troubleshoot the issue. To reset, please check on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
To initialize, please follow this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Please make sure that the headphones has the latest software version installed as this will help improve the performance of the WH-1000XM5 (Version 1.1.3). To check on the update, please click on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
Also, check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can pair with more than one device and voice activated pausing. Battery life is really long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyxm5, Awesome! We're glad that you are enjoying the battery life and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Honestly, I would get something else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, my only issue is when you don't want to use them but want to rotate the buds, they are backward, and it is a bad design. It is nothing that fancy though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but not sweat resistant. Audio loses connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinR, We're glad that you like the sound quality. While the WH1000XM5 units don’t have an IPX rating, you can still enjoy using these for walks and simple workouts. With regards to the issue you've experience, please ensure the software is updated with version 2.1.0. You may also check some troubleshooting steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound! These are the best headphones that I've experienced so far. Quality product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InaB, Fantastic! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. Good to know you're enjoying the amazing features, especially the excellent noise canceling and overall sound quality of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Useless if you can't wear them.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously, it is a faulty product, as it pertains to durability, not even a year, and just like everyone else problem with it, the hinge broke. For an expensive product it is held together by cheap material. Even with a product alert and in-warranty you will have to pay $99.99 (discount by the way) to get it fixed, because it doesn't cover damage. How it broke, I picked them up one day, and they just snapped on the left side. If you choose to buy this, get the Geek Squad Protection, Sony's warranty won't help you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeVon,
Thank you for the review. We understand your concern. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
better than apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect sound. good quality product. better that apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vepagram, Awesome! We're happy to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing over the ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing over the ear headphones. I researched several headphones and decided on this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goose, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Dissociation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My partner loves these headphones. It really helps them detach from the world and relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesP, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
They are amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Noise canceling is amazing i was a fan of the airpods pro but then i decided to swith and trust me when i say this headphones are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and noise canceling feature of your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound and good with the noise from others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoxanaR, Great! We're pleased to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
YAYAYAY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything from the bass to everything else
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hanna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Hurts my head
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top of my head hurts when I wear for around 15 minutes, even I adjust the headband.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cccc, We are sorry to hear about that the top of your head hurts.
This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. With that being said, we'd love to help you and troubleshoot your problem and hopefully turn your experience around.
There are different reasons why your ears may hurt when putting on or wearing headphones such as:
Under certain environmental conditions, especially when the air is very dry, it is not uncommon to experience a slight static electricity discharge or mild shock when your body comes in contact with another object, in this case the ear buds touching your ear(s). The energy from this natural discharge is extremely small and was not generated by your product but rather a natural environmental occurrence. There is no safety issue with the product itself.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt. Note: You may need to limit your headphone usage.
Ref: https://www.sony.com/electronics/support/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
buying depends on your needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds quality is good but the noising canceling needs to be improved. it can not fully cancel noise. the weight is light, easy to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MingL, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl