Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Battery does not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and the battery will not hold a charge...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewR,
Thank you for considering Sony products.
We sincerely apologize that you are experiencing an inconvenience with your WH-1000XM5 headphones' battery no longer holding a charge after two years of use. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback.
To assist you in troubleshooting this issue, we recommend reviewing the detailed steps outlined in our support article, "Charging cannot be done," available at the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions:
Phone: (866) 835-1146
Email: service@encompass.com
Best regards,
-Fred
meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb but the auto anc renders these headphones useless. This is especially noticeable in quiet environments and is just super annoying. I'd reccomend the Bose QC45 or the Sony XM4 over these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Herlo, While we're glad that you like the sound quality, we regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
If the effect of noise canceling is not sufficient, please try the following:
1. Make sure the noise canceling function is turned on.
2. Adjust the headset into a comfortable position.
3. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
4. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected.
For more details, please check: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Excellent headphones…but hurt the top of my head
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything they are hyped up to be and then some! I love them but after wearing them for long periods of time they end up hurting the top of my head wven after adjustment. They are a bit heavy so they have a decent amount of downward carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexSan14, We are so glad to hear that you are happy with your new headphones. If you are experiencing some discomfort using the headphones, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Impressive, Next Generation Noise Cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 Noise Canceling Headphones are fantastic. It has been about 4 year since purchasing my last set of noise canceling headphones and these are lightyears ahead in technology. I was awestruck with the abilities of these headphones along with the wearability and comfort. The headphones are in a soft, yet sturdy case. The look of the headphones is sleek with minimal design features including a small connector between the ear pieces and the head piece. The connector is not only minimal but functional allowing for smooth glide for fit around the head. The whole headset has a soft, foam-like material making wear comfortable even for hours. Speaking of which one can easily get over 24 hours of use on one charge. The case also has a magnetic cover to house the charging cable along with an audio cable to make the headset wired. Setup of the headphones is quick. There is a QR code included as a link to the phone application. The headphones connect via Bluetooth. There is also an opportunity to use 360 Reality Audio with the headphones. 360 Reality Audio is enabled with certain music applications and further information is accessible via the application. During the setup of this feature, one's ears are actually analyzed which seems baffling that we can use this sort of information to enhance a listening experience. The sound quality of these headphones is intertwined with their largest boasting feature, noise cancellation. Overall the sound quality is crisp and clear, with deep, beautiful bass. I find it difficult to articulate sound quality, but simply put these are immersive and beautiful. There are 8 microphones throughout the headphones to enable unprecedented noise cancellation. I initially was unsure what benefit multiple microphones meant with noise cancelation; however, it enables the ability to not only provide proper noise cancellation but also ambient noise settings. There is a setting for full noise cancellation, which does a splendid job. With music playing at lower settings, the surrounding sound is minutely heard while still having clear audio. At medium volume, almost all noise is wonderfully canceled. I believe that these are absolutely fantastic for travel, relaxation, or studying. I would have loved to have these in the recent years while studying for exams. Instead of just different levels of noise cancellation the headphones allow for ambient settings. Where you may select for surrounding ambient noise to be allowed through. While traveling this allows for mild hearing of sounds around oneself that are vital to safety. Furthermore, you may activate a setting that allows for ambient voices to come through – probably the craziest feature (and coolest) in my opinion. With this activated, voices are still transmitted through the headphones while other ambient noise is filtered. For myself, I like to hear people around myself at times and this allows for it – or keeping an ear out for something my wife may say that otherwise would have been canceled out making a not happy wife! There is a setting that may be activated to turn off audio for 15sec upon hearing the listener's voice. This allows for communicating without removing the headphones, ultimately this is spectacular if on the go. The headphones also boast learning different ambient environments and automatically adjusting to the location as they learn the level of noise surrounding oneself. The other enjoyable aspect of the headphones is the hand control. The earpiece will accept commands. Two taps to start/pause music. A hand over the headphone will dampen audio sound and enhance ambient noise to allow for quickly hearing the surrounding world (fantastic for travel announcements). A swipe forward will skip a song, swipe back to repeat, swipe up to increase volume, and a swipe down to decrease. Enjoyable functionality with just the movement of one's hand. Two taps will also pick up a call, which has crisp clarity and per friend report on the other side of the call the 4 microphones for user voice work are spectacularly being easily heard even in busy environments. Truthfully, to the average user as myself it is a mystery as to how the multiple microphones with an integrated noise canceling processor works, but I know that this technology absolutely does work. Quite impressive overall. Fabulous sound quality of the headphones, including the 360 Reality Audio feature, while having impeccable noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tatumcakez, Thank you for the detailed an excellent review of your new Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones! We're glad you like the new minimal design, soft touch materials, comfortable fit, long-lasting battery life, crisp and clear sound quality, deep and powerful bass, industry-leading noise cancelation, intuitive touch controls, and overall features of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
Do not purchase XM5 - Massive Design Flaw
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massive design flaw, just with a normal use for 3 months of use, right hinge on the headphones was broken, when reached out to Sony, they do not cover it under warranty and the repair cost is almost the same price of the headset $300. I have XM4 for over couple of years and they work absolutely fine. These new ones are bad and sony customer service is even more bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sree, We are sorry to hear that the right hinge was broken. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Do Not buy!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair in December 23 2024 three months later the frame broke. Just taking them off and on. Under warranty you would think no warranty. They work great but are not meant to last poor craftsmanship.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stanley,
We're sorry to hear about your experience with the WH-1000XM5 headphones. It’s disappointing when a product doesn’t meet durability expectations, especially within such a short period. Since they are still under warranty, we recommend reaching out to Sony Support for further assistance regarding repair or replacement options. You can reach out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Your feedback is valuable, and we appreciate you sharing your experience.
Best,
Maria
Great sound bad fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones except the fit was not good for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, Thank you for choosing Sony. To get a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
-Carl
Best Universal Over-The-Ear Headphones Yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, this is my first review of any product, but I felt compelled to after using these headphones for three days now. Having owned a plethora of headphones ranging from the best of Skullcandy, to Beats by Dr. Dre, JBL, and now Sony, I can honestly say that Sony has them all beat at this price-point. Sound Quality: Relenting audio quality among all genres. I listen to various genres ranging from EDM/Trap/Future Bass to Hip-Hop, Country, Rock, and even choral pieces by Eric Whitacre. These headphones never fail to deliver. The highs are crisp, yet not unbearable. The mids aren't "muddied" as seen in many of the rivals, and with Sony's built in "True Bass" EQ, Bass heads will be very pleased. Overall, the quality and equalization of voice to music is pristine straight out of the box. Within the Sony App, there's a built-in application that has presets, but as always, you're free to find the sound that best suits you. Battery Life: The Battery life is remarkable for everything that you're getting. I played Hi-Fi music for almost 28 hours with full ANC on and it handled in wonderfully. Once I charged it, it took a remarkably short period of time before it was back to 100% and ready to go. If you're in an area where it's already quiet, there's an option to turn minimize or turn the ANC off entirely which prolongs the battery life even more. Connectivity: Seamless to all of my devices. Both of my phones showcased the option for LDAC and it truly does make a difference, especially in situations where the music is quiet. The distance I can travel from my headphones hasn't been put to the test truly as the host device is always right with the headphones. Sony App: As previously mentioned, these headphones come with the Sony App that allows you to update the headphones, manage devices, and setup the EQ to your personal preference, including the amount of bass that you like. It's intuitive, light, and extremely manageable. You can also toggle multiple functions, my favorite of which is "pause when removed". Whenever I take them off, the headphones automatically stop playing the music, to which they immediately start back up when put back on. Wearability: As previously mentioned, I wore these headphones for 28 hours straight and had absolutely no discomfort. Packaging is easy in the case supplied, and the headphones themselves are highly customizable for comfortability and total sound enhancement. It also seamlessly connects to google connect and to my amazement, has the ability to perform a multitude of tasks without ever touching your phone. Durability: I haven't had them for too long, and I'm not a paid reviewer, so I don't plan on intentionally trying to break these headphones. With that being said, the band is extremely flexible and the build feels solid enough while maintaining a reasonable level of weight. The only negative with these headphones is that you have to subscribe to particular music providers such as Tidal to experience the immersive 360-degree audio. They give you a quick trial of what it offers, but I have yet to fully evaluate the feature as I'm personally not a fan of the limited selections on the platforms given. I hope that they bring this feature to Spotify. Overall, for the $400 range, these headphones are extremely versatile for multiple styles and preferences. If you're looking to stay below $400 but don't want to get boxed in with the factory EQ settings and seemingly low-quality sound, these are the way to go for streaming, listening, or on the go audio. Hopefully this helps!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxiniteMC we appreciate your detailed review. We're also glad that you are enjoying the features, sound quality, battery life, comfort, and the use of Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Dont Buy, much better options for that price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work well with Computers. Cant use while charging. Shockingly bad for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're sorry to hear that the headphones didn't work well with computers and can't be used while charging. This is not the impression we'd like you to have. Allow us to help you and turn this into a better experience.
It is true that when the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. The WHXM5 works well with Mac, Windows 10, and Windows 8.1 computers.
Please refer to the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534555.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Can get better for less
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling doesn't work well, even with the sony suggestions. Sound quality is okay. Material for ear pads are comfortable but are poor quality. Definitely not worth $400+.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Miranda, While we're glad that you like the sound quality, we regret to hear that the noise canceling doesn't work well. We also appreciate you performing the suggested troubleshooting to fix the problem. It is unfortunate that none of the step's work for you. This is definitely not the experience we'd like you to have. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Not as good as the old
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Headphone enthusiast for upwards of 18 years now. I'm not one to believe I'm an expert by no means, but these just don't meet the bar set by their predecessor. I believe the sound quality is great however, unless the product I got was defective, these just don't cancel sound nearly as good. I would recommend the WH-1000XM4 over these any day. I'd say while the competition has been close for a couple years now, these headphones just don't compete. I'd recommend the older version or Bose's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrentW, While we're glad that you are enjoying the noise canceling function of the XM4, we're sorry to hear if the noise canceling function of the XM5 did not meet your expectations. Allow us to help and turn your experience around. If the effect of noise canceling is not sufficient, please try the following steps below.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
For more details, please check the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Honest review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the noise canceling feature although when I’m getting a call it sounds like in far away. I tried to use this for team meetings with an application for calls. I was told i sound far asay. I checked the settings and jg was all correct with the audio and sound and mic all from headset and did not work. Have to use an ecternal mic. I was hoping i can hse while traveking without carrying external mic to work. Also for travel its bulky to travel unless they are around your neck in the airport
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Miriam, While we are glad to hear that you are happy with the noise canceling of your WH-1000XM5 headphones, we are sorry to hear that you are experiencing difficulties while using the headphones while on a call or meeting. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM5.
Also, please make sure that the headphones has the latest software updates as this will help improve the overall performance of the WH-1000XM5. To check on the updates, please see our update link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 (v1.1.3)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Do NOT BUY Expensive pile of junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few weeks this headset was awesome but now after 3-4 weeks of use it is horrible. Recently it started disconnecting every 30 seconds. While watching a video on my iPhone or pc or laptop it disconnects every 30 seconds or a minute and pauses the video. I even fixed it with one device thinking that it was hunting between different devices but still no luck. Became an expensive pile of junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech,
Thanks for reaching out to us and we apologize for the inconvenience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
To ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection”. Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device. Refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204578
If the Bluetooth connection with headphones suddenly disconnects or the playback skips from your headphones, follow the steps from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Initializing the headset to restore factory settings may also help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue is still not resolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ok Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality for the price. Cheap parts broke within a year…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MClark,
Thank you for your time writing this review. While we are glad you like the sound quality, we're sorry to hear that the headphones broke within a year. This is definitely not the experience we want you to have. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
BROKE AFTER 1.5 YEARS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and a half... don't recommend spending money on them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TotN, We are sorry to hear that the headphones were broken. This is definitely not the experience we'd like you to have. We'd love to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is doesn’t feel really optimized and the app is confusing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toedlu , we regret to hear that the WH1000XM5 did not meet your expectations and the app is confusing. This is definitely not the experience we'd like you to have. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for an AirPods Max alternative for price and features but wont be easy as the airpods with the seemles apple ecosystem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoZ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
MAY NOT BE FOR YOU IF YOU WANT NOISE CANCELLING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The headphones do not work easily and are bringing in amplified noise to the listener from outside too distracting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, we're sorry to hear that you have an issue with the noise canceling feature of your Sony unit. If you are hearing amplified noise from outside, Please turn off the Ambient Sound Control or turning on the Noise Canceling function. You can do this through the Sony Sound Connect app. Please make sure that the headphones are worn properly. If there is too much space between your ear and the headphone earbud, the Noise Canceling function may not work effectively. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Great gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was thrilled when he got these. He’s been wanting them for awhile now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, Excellent! We're glad that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Big let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would often crackle, loose connection, speak to chat was muffled. People who say these are the best, are probably only saying that because they are embarresed to admit they got ripped off. This review was left after owning two pairs with the same issue. I though perhaps it was just one pair that was off, but no. My biggest conplaint though is the lack of good bass. Would never recommend. I returned both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tatsu, we appreciate you sharing your experience using the WH1000XM5. We're also sorry to hear you're having some difficulties with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
We do have troubleshooting steps to address the above issues. First, please ensure the software is updated to version 1.1.3. You can check and verify the software by launching the headphones connect app. You may also reset or initialize the headphones.
Resetting:
Connect the headset to an AC outlet
Press the power button and the NC/AMB button simultaneously.
The headset will be reset.
The device registration (pairing) information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin