Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones with industry leading flexibility
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disclaimer: I am a member of Best Buy’s Technical Insider Network, TIN for short. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. Initial impressions: I currently have a pair of the Sony WH-1000XM2’s from several years ago. They are very comfortable headphones with good musicality and very good noise canceling. The WH-1000XM5’s carry on this tradition in a new package with upgraded features. The noise canceling is still top tier. Musicality is still very good. And four of the eight external mics do a fantastic job of delivering crystal clear voice when speaking on the phone, working in MS Teams, or when playing video games. The touch controls from past XM series headphones are still present here. I do miss the lady telling me when I have turned a feature on or off. I hope Sony adds her voice back full-time for all features because the audio queues that replace her are too abstract for my taste. As good and as robust as the WH-1000XM5 are there are some quirkiness. I'll highlight what I experienced throughout this review. Let’s get to it! Setup: The very first thing I did after unboxing was to use the 2-inch USB cable to fully charge the WH-1000XM5. The cable has a USB type-C connector the goes into the left ear cup and a USB type-A connector to plug into a wall adapter or other power source. Charging to 100% took about an hour or so. Sony says that you can get up to 3 hours of usage from a quick charge but only if use a USB-PD compatible AC adapter. This adapter does not ship with the WH-1000XM5. There are two buttons on the left ear cup. Power/Bluetooth sync and NC/AMB (Adaptive Noise Canceling and Ambient Sound). The NC/AMB button can be configured for up to two quick actions with certain compatible music applications. This is configurable in the Sony Headphones app. Syncing to a new device is super simple. Turn off the headset, press and hold the power button until you hear the sync sound, and then check your device for WH-1000XM5. Swapping between my devices was super easy once the sync relationship was established. With the headphones turn on go into the Bluetooth devices screen on your device and chose to connect. I had zero issues bouncing between my Windows 11 laptop and my iPhone. The WH-1000XM5 also gave me the ability to connect to two devices simultaneously. With this feature I can actively listen to music on my laptop and then automagically switch over to answer a phone call. It’s a neat feature. But there is a catch. Any LDAC support devices will be automagically downgraded to Bluetooth transmission quality. For me, I also lost the ability to connect to the Sony Headphones app. I am hoping that the latter is a bug that Sony will soon fix. For this reason, I chose to turn this feature off. And there is even a downside to this decision. There are no on-the-fly adjustments to the WH-1000XM5 when connected to any device not running the app. I instantly loose connection with my Windows 11 laptop when I chose to connect from the app. The right ear cup is a touch sensitive surface that allows you to change volume, pause, resume, answer and end calls, instantly go into Ambient Noise Mode, and enable/disable Voice to Chat. There may be other features but, due to another bug in the app, I can only open the WH-1000XM5 tutorial and user’s guide once. It was like, this message will self-destruct in 30 seconds. Sound quality First, music is fantastic and exactly what I have come to expect from the WH-1000XM headphones line. I loved using my WH-1000XM2s and feel the same way about the XM5s. Music is about the same with the Active Noise Canceling (ANC) on or off. The difference is the amount of environmental noise that invades my listening experience. The highest sound quality I can expect is from Sony’s LDAC codec and accompanying LDAC enabled devices. Unfortunately, neither Windows or Apple support LDAC without additional hardware or software. My testing was limited to Bluetooth and with the included three-way headphone cable. The music sounded better wired. But that is because I can drive higher quality audio through the wired connection than I can over Bluetooth. It was a good experience regardless of how I connected the WH-1000XM5’s to my source material. ANC ANC is excellent with the WH-1000XM5. The WH-1000XM2’s were fantastic for flights or to silence noisy office spaces. The WH-1000XM5s are much more robust than the WH-1000XM2s. To start, you will need to get intimately familiar with the Sony Headphones app and the features that control Noise Canceling and Ambient Noise. By default, ANC is turned on 100% and Ambient Noise is set to 100% sensitivity. I can sit all day next to my air purifier blowing at medium speeds with just a slight trace of fan noise in the ear cup. You can explicitly set the amount of environmental sound into the earcup via use of the Headphones app. This is done with a sliding scale from zero noise to all noise. There is also a check box to instruct the headphones to focus mostly on voice and block out the environment. Sony also integrates ANC and ambient noise capabilities into location services and activities. The flexibility here is robust. The quirk here is that the flexibility means that you must use the WH-1000XM5 with a device that is also running the Headphones app. Otherwise, the WH-1000XM5 has no idea where you are, what you are doing, and if you require ambient sound or full ANC. The good news is that you can still set the WH-1000XM5 to full ANC and quickly switch to full Ambient just by pressing your palm against the right ear cup. Ambient Sound: Sony rocks the ambient sound. The WH-1000XM5 ambient sound is much more natural than my older WH-1000XM2. This is mostly because the WH-1000XM5 has better sound processing and a total of eight mics on each ear cup. The older model only had two mics. There are still some sounds that are a bit exaggerated or sound processed. Scratching my neck or the sound of a popping limb after sitting for a long time is definitely amplified. But fans, cars, birds, general environmental noise is natural if not a little amplified in volume. The intensity of the ambient noise can be adjusted in the headphones app. The adjustment is hiding behind Adaptive Sound Control on the home page instead of being available on the Sound page as one would expect. Voice: Phone calls are crystal clear both receiving and transmitting. No one knew that I was speaking through a headset without a mic. And no one asked me if they were on speaker phone. The sound quality also carried over to my Windows 10 work computer. I spent a day using the WH-1000XM5 in place of my work headset. I typically use a headset which has an external mic that rests in front of my mouth. Sending and receiving audio through MS Teams was on par or better than my dedicated headset. In my experience, headphone mics tend to have a speakerphone sound to them. Not these. I do work from home so the noise level tends to be rather low. I did spend a night playing video games using the WH-1000XM5 as a Bluetooth headset. It did a fantastic job of filtering out my gaming laptops leaf blower cooling fans. The sound and voice transmission quality was also excellent. I did not test these in a noisy office environment. But, my wife does run the TV all day in the adjoining room to my office. The ANC did a great job for what its worth. Speak to Chat: Be careful with this feature. It works awesome. Speaking causes the music to pause and the ambient sound to turn on. 15 seconds of silence and the WH-1000XM5 return to their pre-speaking configuration. You can also set the silence wait time to 5 seconds or 20. But, if you speak to yourself, mutter, sing along with your music, swear under your breath, or yell at the cat to stop scratching the couch then you will want to turn this feature off. It will activate every single time and drive you nuts. I had to turn it off. One last word about speech. The WH-1000XM5 will work with a digital assistant. Just set it up in the Sony Headphones app. Final Thoughts: The WH-1000XM5 continues Sony’s tradition of offering the most robust experience in the industry. The headphones are rock solid. ANC, Ambient Noise processing, and Adaptive noise processing are the best I have experienced. Sony’s Headphones app, though a bit quirky at times, is still the most robust and well executed of any headphone or earbud app I have owned over the last five years. Most manufacturers offer an app because it is expected. Sony ownership in this space really gives them the ability to supercharge their products with features and flexibility not available anywhere else. If you are looking for a solid wireless headphone with tons of flexibility, quality musicality, clear voice, and solid build quality then the WH-1000XM5 should be at the top of your list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITJim, Great! Thank you for taking the time to write such an in-depth and honest review of your experience with the WH-1000XM5. We're really glad you're enjoying all the improvements we made on these headphones and we appreciate pointing out the settings to be able to use Multipoint. Unfortunately, LDAC doesn’t work with multipoint. In order to use multipoint, you will need to turn off LDAC. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for giving the product a perfect rating! -Jess
Broke after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 weeks, they will not charge. Was not given a refund and told there was nothing best buy could do about it... now i have no headphones for work and $370 down the drain
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveBrule, We regret to hear that the headphones broke after 3 weeks. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones won't hold a charge, please try the following:
Try charging with the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not as per description
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received different model. Not what I was expecting from best buy.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic wouldn’t work as well as I thought it would. I would answer phone calls and I guess is not as compatible as I thought with iPhone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dali, We are sorry to hear you're having issues with the mic when using these to answer phone calls. This is definitely not the experience we'd like to hear from you. We'd love to help troubleshoot your problem and turn your experience around.
The WH1000XM5 can be used to make/receive phone calls. You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534546.html
You may also find the troubleshooting article below helpful:
https://www.sony.com/electronics/support/articles/00267840
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Don’t buy these
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year. Do not buy these headphones!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarA,
We are sorry to hear that you are experiencing some issues with your WH-1000XM5. This is not the buying experience we want you to have. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.
Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
sony wh1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, the design of the WH1000XM5 is sleek and sophisticated. The headphones are lightweight and feature a minimalist aesthetic that is both stylish and functional. The comfort level is exceptional, with plush ear cushions and a padded headband that allows for hours of listening without any discomfort. Whether you're working from home, traveling, or just enjoying your favorite tunes, these headphones are comfortable to wear for extended periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTEe, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Noise cancellation feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature will not function as stated in the literature!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MartinS,
We regret to hear that you are having a noise canceling issue with your Sony WH1000XM5 wireless headphones. Please make sure you are pressing the NC/AMB button change the settings to noise canceling: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html. If still unresolved, we can reset them by following the guide here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html. Or initialize the headphones to factory settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
avoid at all cost
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling is almost not working. i have many headsets this is the heaviest the least comfortable and the weakest noise canceling. and its the most expensive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the effect of noise canceling is not sufficient, make sure the noise canceling function is turned on. Press the NC/AMB button repeatedly to turn ON the noise canceling function.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267839
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
I hope this helps but if you still need assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big disappointment with the XM-5’s was expecting a big improvement from XM-4’s because of design but way bulkier and heavy. I wasn’t able to feel the XM4’s on my head and these things are heavier and tighter. Will be exchange for XM-4’s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, thank you for reaching us out. We regret that the WH1000XM5 did not fully meet your expectations. This is definitely not the experience we'd like you to have.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Erin
These headphones stink
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price these headphones are they stink. They are not even loud. Returned then after two days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bbmc23,
We really appreciate you for taking the time to write this review. We're sorry to hear if we were not able to meet your expectations with the sound quality of the WH1000XM5. We regret that you returned the unit and we did not get the chance to troubleshoot and resolved the problem with the headphones. Hope that you will consider Sony again on your future purchases. Thanks again for shopping Sony. - Kris
Charging issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year of use, it seems to have stopped charging, hopefully we can find a solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShantaI, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue charging your Sony unit. Please try charging with the supplied USB Type-C cable. It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Bluetooth Nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible and will not stay connected to PC. Do not buy them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClintO,
Thank you for bringing this to our attention, and we sincerely apologize if you're experiencing a Bluetooth connection issue with your WH-1000XM5. This is certainly not the news we'd like to hear from you. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your WH-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If the issue persists, please refer to the following article to further isolate the problem:
https://www.sony.com/electronics/support/articles/00250089
https://www.sony.com/electronics/support/articles/00253325
I hope this helps.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com and we'll be more than happy to assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Worst Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer functions just 2 weeks after return period has ended.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Faulty sensor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly pausing music. Sensor was faulty or something. When I returned, I told the clerk, and they still entered "did not like" as the reason which was not true.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fourbigstrings,
We regret to hear the music suddenly stops on your WH-1000XM5 headphones. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. If you still have the unit, please follow the common solutions on the link below if you experience unexpected issues on your headphones.
If any of the following conditions apply, the issue occurs.
The built-in sensor is activated.
• If you remove the headphones or put them back on, this will pause or resume playback. In the factory settings, the built-in proximity sensor in the left unit detects when the headset is worn on or removed from your ears.
• You can disable the wearing detection function. Turn off the Pauses when headphones are taken off setting using the Headphones Connect app.
• Please check the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset and the headset pauses or mutes the music which is being played, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.
If the issue is still unresolved, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Noise cancelling is so weak.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, but the noise-canceling is worse than my XM3 or Airpods Pro. I'm truly disappointed with this headphone, and I do not recommend it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rgnh, While we're glad that you like the sound quality, we regret to hear that the noise canceling did not meet your expectations. We'd love to help you troubleshoot your problem and turn your experience around. If the effect of noise canceling is not sufficient, please try the follwoign steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also recommend ensuring the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Should you need further assistance, plese email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Cushion is comfortable. Light. Great battery life. I use them for workouts and they stay on firm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC,
That's awesome! We're glad to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Broke after 4 months design flaw.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These broke after just 4 months of use. The swivel broke so Sony would not cover the repairs as they say its cosmetic but they are useable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnR, we are sorry to hear that the swivel broke. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Bad buy ever .
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for use . . Don't buy it. Don't buy it. Don't buy it. .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderO, We regret to hear that the headphones did not meet your expectations. We'd like to know more details from and how we can help turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Still didn’t opened the headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packing was not good full of scratches. Missed the return time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaikiranE, we are sorry to hear about this. This is definitely not the buying experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Were these purchased sealed or open box?:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Sony - WH1000XM5 - Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Comfortable, not heavy, good leather. Feels good on ears. Wanted a pair of headphones that would cancel noise and it does so very well. Transparency mode is also real good. No connectivity problems. Great headphone overall. Worth the buy for sure. GREAT battery life. Lasts what seems like for ever. I really only use them for the gym but used them to edit a video and they were great, battery lasts for ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EG123, amazing! We're glad you like the sound quality and comfort of our product! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl