Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in terms of sound quality and noise canceling. Down sides are can hear some creaking and ears get hot in about 20-1 hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc, Thank you for your honest review! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
Very worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! I was using apple products for years and i either lost or broke those products, these headphones are far much better quality than anything i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendonJ, Thank you for the 5-star rating! We're thrilled to hear you love the overall quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 I took them on a long flight and was shocked how well these have worked. I have flight anxiety and they helped me tone out most to the noise. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabbs, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! These headphones are next level. I was looking in between this and the Apple pros and I’m glad I took this route.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LucasF,
Thanks for this great five-stars review!
We're so glad you opted for the WH-1000XM5 headphones and are experiencing their next-level performance. Knowing they stand out for you, even against strong competition, truly speaks volumes. Enjoy every beat and every moment of silence with your new audio companions!
Thanks for choosing Sony!
Sincerely,
Jenn.
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best headphone I've purchased. Much better sound quality than the Air Pop pro Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelTamDon,
Excellent choice! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
Bad fit. Good noise cancellation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are of good quality. The sound is comparable to my AirPods but the noise cancellation is much better on these. I would caution buyers to try them on at the store before purchasing. Even when adjusted to the smallest setting, they are still too big. They put pressure on the sides of my neck below my ears which is very uncomfortable because they drop down too low. This allows sound in as well. They are also heavy on top of my head and I have to move them to a different resting place. I've seen others complain about this as well. I will keep them because I am desperate at the moment for noise cancelling headphones and these do work. They just don't fit well at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User508087,
While we're glad you like its incredible noise cancellation and audio quality, we're sorry you've been running into difficulty and you feel uncomfortable during use. Allow us to help you and turn your experience around. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Weak ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good and are comfortable, but the ANC is not very good. Sony made a terrible decision to limit the ANC on these headphones. Even if you turn off adaptive ANC, you still don't have full control over the level of ANC. I just want to have maximum ANC all the time, but Sony does not allow that. In quieter environments the ANC is weakened. There are quite a few threads on Reddit about this issue, but Sony still hasn't fixed it. The ANC on Bose & Apple headphones is so much better than Ssony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GavinC, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have an issue with the noise-canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Sony - WH-1000XM5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise canceling headphones. Sound is wonderful quality. Ordering and quick delivery was top notch and fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user868594, Excellent service! We're also delighted to hear that you like the noise canceling and sound quality. Thank you for choosing Sony. Erin
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife. She loves them. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, We're glad that your wife loves her new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Money well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones were the best $300 i have ever spent in my life 10/10 world recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user828624, GReat! We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Not for heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones at my local best buy about six months ago and ended up using them almost everyday during that time, I’m talking atleast ten hours a day and even sleeping in them. At the four month mark, I did notice the band/head piece began to bend, which probably wouldn’t have happened if I either used them less or the band was a bit thicker. Either way, they broke. I’m not saying don’t buy these headphones, they’re absolutely amazing in every other way, just not for heavy use. If I needed these for the occasional use, they would’ve been top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, We regret to hear about what happened to the headband of your Sony WH1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance with this issue, contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Noice canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas and she loves them. She's in her Master's program and says these really cancel out the noise and allow her to study. She highly recommends them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user212458, Awesome gift! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Mid at Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to be perfectly honest about these headphones. Before I purchased these there was a lot of hype surrounding them. They were rumored to be the best noise canceling headphones on the market with the right price so that you didn’t break the bank. So, after doing a trial run with the Airpod Max’s and discovering they weren’t all they were cracked up to be and the price point for them was absolutely ridiculous, I purchased these. I want to start off by saying that all headphones have pros and cons. But these headphones in particular, the cons outweigh the pros. For the pro column, these are large head friendly. I mean wow…as someone who has a large head and is constantly getting headaches from headphones that are clearly not meant for bigger heads, these headphones take the cake in comfort. Not only do they extend…but they extend some more!! I extended them as far as they would go and they were too big on me. I loved that! It was almost enough to make me keep them. Another pro is these headphones are truly lightweight. It doesn’t feel like you are wearing headphones when you have them on. I’d say that’s a win. However…for the cons, these headphones are not sweat or oil proof. If you want to wear these headphones to the gym, I would reconsider. I wore them doing chores around the house and naturally sweated in them and when I took them off there was very visible sweat/oil marks that would not come off. After attempting to dry some of the sweat off with no luck, I air dried them over night and the sweat stains did not fade. So I would highly advise against buying the silver/cream color because I bought the black pair and the dried sweat marks were visible. Another con is they feel very cheap and plasticity. Not worth the price point I paid for what I got. Another con is that sound quality. When I look for headphones I want a clear crisp sound with bass. I don’t want to have to blast the music at full volume just to hear clarity. I had to turn these up to full volume just to get a clear sound and to not be able to hear surrounding sounds around me. Although these say they are noise cancelling, they are not. I could still hear people talking sitting next to me with the noise cancelling feature on. So that was disappointing. All in all, some of these cons may not bother you but for someone who actively has to wear headphones for her job, they were noticeable to me and bothered me. If I had to chose between these and the AirPod Max’s, I would choose these. The price point is better and they comfort is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emmaleigh0, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
We'd like to help you and turn your experience round, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Top notch quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality .....exactly as advertised. Ultimate value for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260972, we're happy to hear that you like our product! Thanks for choosing Sony! ~Earl
Head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The best sound I have ever had from a set of headphone's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a Christmas gift for my spouse. Great quality and noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user294894,
Awesome! You've made a great choice! We are thrilled to know your satisfaction with the amazing quality & exceptional noise canceling feature of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Rvw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy controls, although takes some getting used to. Better price than similar devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user308631, We are happy that you like the sound quality and controls of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Best study purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school! Best tool for studying in busy cafes, library’s, and study rooms at school. ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreySolarz, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling for daily normal use. Though louder and heavier noises will get through. It sounds really good and you can adjust the sound qauality based on your preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user257778, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
What a sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Best in its class. Good customer service too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User367349, That's awesome! We're really glad you are happy and satisfied with the great customer service, and exceptional sound quality of your new WH-1000XM5 headphones. Thank you for sharing this fantastic feedback and for choosing Sony! -Jess.