Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony over the esr headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Good clear sound. Would definitely recommend. Sony is a great brand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mlk777, We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality headphone for music and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi,
That's great! We're glad to hear that you like the noise canceling and quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, pretty good noise cancellation, really like them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaraCardoza,
Many thanks for the 5-star rating! We're really glad to hear how you like the good quality and noise canceling features of the WH-1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Loved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great! Just what I needed and they fit extremely well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user928994,
That's awesome! We're glad to hear that you love the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these noise cancelling headphones they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user441694, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Noise canceling head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and work great. What more can i say? .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Better than the XM4, but with annoying hiccups.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are better than the XM4 that I owned, but they happen to have 2 issues that I find annoying. 1) The ANC will turn off by itself and turn back on. 2) It will just turn off by themselves with a small pop sound. Nothing is broken, I just use that pop sound to know if what Im listening to is buffering or the headphones just need to be turned back on. Both issues rarely happen, at least once a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fred,
Thank you for choosing Sony!
We sincerely apologize for any inconvenience you may be experiencing with ANC and power issues related to the WH1000XM5. To assist you, we recommend following the steps outlined below.
To prevent the Active Noise Cancellation (ANC) feature from turning off momentarily, please ensure that both Noise Cancelling and Adaptive Sound Control are enabled. For more information, refer to this link: https://www.sony.com/electronics/support/articles/00229328
If your device is shutting off unexpectedly, you might want to disable the Automatic Power Off setting. You can accomplish this through the Sony | Sound Connect app by navigating to System → Automatic Power Off, and then selecting "Do not turn off."
If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Wonderful sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendous, great, lightweight, and wonderful. I really like them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user504944, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth every penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. The battery life is a game changer!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user755205, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
XM5 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are great! I need a good pair of headphones for meetings and this is IT for me. My colleagues can hear me loud and clear, unlike with othet wireless headphones that i've had. The only setback is that I am unable to mute/unmute from the headset and would have to be done directly on the app. And when doing recording for meetings, it will pick all ambient noises and they are extra loud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EACP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I was expecting more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t take me wrong, they sound amazing, no problems, I was expecting more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user625461, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and I have enjoyed my music and quietness that comes with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithB, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Drown out unwanted noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and noise cancelation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewB, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great call sound quality for work and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435036,
Amazing! We are truly delighted to know your satisfaction with the incredible sound, crystal clear call quality, and very comfortable fit design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Best of Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with sound and quality, also see difference from previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prasanth, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Love em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them they fit just fine very comfortable. i love everything about them personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheels12 Great! We're glad that the headphones fit comfortably. We're also happy to hear that you love everything about these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Apple products are just the best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are at the top if the noise canceling lineup no more talking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okirk, We're glad that you like the noise canceling function of the WH1000XM5. We have increased the number of microphones from 2 to 4 that capture your voice. The WH1000XM5s are calibrated to only pick up your voice even in a noisy area. These changes result in crystal clear calls on the WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
not worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought these headphones the other day to try something different other than beats. the sound is good but i really dislike how everytime a plane, a car or train passes by the music pauses, the headphones are not foldable, so you cant put it away as easily & the noise cancellation sucks. i can still hear outside noise... for something to be this expensive, you'd expect the quality to be better. i dont think its worth the price and i rather go back to beats honestly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Camila, while we're glad that you like the sound, we are sorry if the features did not meet your expectations and these don't fold. Your feedback is extremely important to us and is very much appreciated.
The Quick Attention Mode might be activated. This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
If you still hear outside noise, the effect of noise canceling may not be sufficient. In this case, we recommend following the steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
I am very sad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were exactly what I needed for work. The ANC was spot on and my calls were clear BUT these headphones were so lightweight that when I tilted my head up or down, they would fall forward or backward. The ear cuffs were extremely loose which caused them to make a squeaking noise against my ear every time they moved. Small head problems I guess. I am off to try the Momentum 4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krys, While we are glad to hear that you are happy with the sound quality and noise canceling of your new headphones, we are sorry to hear that you are experiencing difficulties with the WH-1000XM5. We'd love to help out and make this a better experience for you. In the meantime, please check our help guide link on wearing the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good sound and comfort, ANC is just ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these and update my sony 1000xm2 which I've had for 5 years and are still working pretty well. The headphones are comfortable and the sound quality is good, however I'm dissapointed that the noise canceling isn't as strong as the sony 1000xm2. Noise canceling is a core reason I bought these so I'll return unless Sony can push an update to fix the ANC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, While we're glad that you like the sound quality and comfortable to wear, we regret the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. Please ensure you have it downloaded from the App Store. In addition, you may also follow the steps below if the noise canceling effect is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin