Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very lightweight and feel comfortable on the head and doesn’t push on your ears. It’s not heavy so no headaches ! I love the sound and quality on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmtm,
That's fantastic to hear! We're delighted that you find your WH-1000XM5 headphones lightweight and comfortable, especially since they don't lead to headaches. It's wonderful to know that you appreciate the sound quality of these headphones. Your feedback means a lot to us, and we're thrilled that you're enjoying your experience. Thank you for choosing Sony!
Best regards,
Romeo
A great overall upgrade for the 1000 lineup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I have a passion on collecting headphones from all spectrums. In the realm of bluetooth ANC headphones ive owned the 1000 XM2 / Bose NC 700/ Sennheiser Momentum 3/ Bower & Wilkins PX/ PX7’s /Apple Airpods Max & Master & Dynamic MH65. Each brand has its pros and cons and design uniqueness. In retrospect, i love headphones and respect each companies vision for their products. In regards to the the XM5, in short these are a GREAT addition to the 1000 lineup! Remember, these are wireless consumer grade headphones. So wireless codec even though its LDAC supportive will never get even close to a wired headphone with a DAC connected to it. Bluetooth as it stands cant even compare to a CD Quality grade sound which is 16 bit 44.1 kHz. So take that info for what its worth. Proper Hi Res support is attainable via wired designated (Sennheiser HD 650/ Focal Clear/ HiFiMan) and a DAC/AmP with a proper source like Tidal/ Qobuz & Apple Music loseless. As a general consumer product its perfect. Its drivers though smaller is much more refined from the XM’s the EQ option is perfect. The noise cancelling is stronger than the XM4’s. The major upgrade are the voice mics their much clearer and crisper for yhe receiver. The design to me feels more premium from the XM4, just unfortunate that it doesnt fold. Now in terms of value, thw price is just right. Comparedto the Apple Airpods Max thats a toigh choice. If youre in the apple ecosystem definitely get the Max over the XM5 but overall i would choose the XM5 due to the app and weight of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Best Wireless Headphones I Have Used!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones a few months ago on sale and have been enjoying using them since. They are very light and confortable for listening for hours with. The noise cancellation on these are top-notch and battery lasts many hours before needing to charge them. Overall I am very pleased with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Congratulations on your new Sony WH1000XM5! You've definitely made an excellent choice. We're glad you're enjoying the lightweight and comfortable fit, top-notch noise cancellation, and long battery life of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Love them!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seriously love these headphones I can ware them for hours at a time no issues battery is amazing and the sound quality omg!! I felt like I had my own personal concert!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisP, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable, good weight, excellent sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinG, thanks for sharing your wonderful experience! We're immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones — light, comfortable, great sound! Never leave home without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingLawyer, We are so happy to hear that you've found the Sony - WH1000XM5 to be a great choice for you. As you noted they produce an Astonishing sound quality, and their ultra soft earcups are designed for long term use. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick
Good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, easy to use, charge last a good amount of time & acceptable weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your feedback! We're glad to hear you're enjoying the clear sound, ease of use, long-lasting charge, and comfortable weight of your WH-1000XM5 headphones.
Thanks for choosing Sony.
-Eliab
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, and nice look, and wearing soft, I like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiChen, we are immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
deliver top-notch noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones deliver top-notch noise cancellation, audio quality, and comfort. With features like Speak-to-Chat and Adaptive Sound Control, they offer a personalized listening experience. Long battery life and touch controls make them a fantastic choice for audiophiles and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IbrahimZ, We're thrilled to hear that you are enjoying your the audio quality, comfort, and noise canceling function of your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Randomly Disconnects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great just like the WH1000XM3 model that I had BUT...the more features that are enable the more likely that the headphones start acting erratic. Sometimes the noise cancellation would stop and you would hear the entire outside world and then it would go back into noise cancellation mode. Sometimes it simply disconnects from your device for no reason at all. I tried to connect to my laptop and phone at the same time and I was able to do so but it didn't switch back to the phone very well. I had to turn bluetooth off of my laptop so that I could keep it exclusively on my iphone and then manually disconnect from the phone, re-enable bluetooth on the laptop, and reconnect on the laptop to use it for meetings through the laptop. Even with bluetooth off on the laptop and the "Connect 2 devices simultaneously" turned off on the headphones, the headphones will randomly disconnect from my phone. No other wireless headphones have done this with my iphone, not even the WH1000XM3 set I had before. Not randomly power down, randomly disconnect. All firmware and apps are up-to-date too. At the 299 (US dollars) price point, I can put up with the connection frustration when having to switch and its random disconnections because the sound quality is awesome. Just frustrating to deal with. iPhone 13 btw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing such a detailed review and for comparing your experience with the XM3s. We're glad to hear you're enjoying the sound quality, that's something we work had to deliver. At the same time, we apologize for the issues with the connection and unexpected behavior with noise cancellation, especially the inconsistent switching between devices
To address these concerns, even with the latest firmware update, try restarting them. The steps are listed in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, perform factory reset by following the instructions in the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We hope the information helps. Thanks for choosing Sony.
-Eliab
Bigger and more comfortable than Bose headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and comfort. These are bigger than the competing Bose (qc35, 45) models and fit me much better. Would be five stars if they still folded like the previous version to take up less space in my bag. I also think the ANC and sound quality is better than the Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rexpresso, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you appreciate the battery life, excellent noise canceling, great sound, and comfort. And good to know that the larger size of the WH-1000XM5 fits you better compared to the Bose QC35 and QC45 models. The WH-1000XM5 does not fold like the previous versions, which can indeed make them less compact for travel. However, your feedback about the convenience of a foldable design is valuable and will be considered for future improvements. Thanks for choosing Sony! -Sam
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam