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Customer Ratings & Reviews

Your price for this item is $273.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6034 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 6,034 reviews
  • Rated 5 out of 5 stars

    Sony - WH-1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound I love them recommended you will not regret having them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwarG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great to workout with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great to workout with & music is clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisetteC,

      It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Clarity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a nice pair of over the ear headphones when these caught my eye. I think apart from the sound quality, the design is a nice form and not too bulky. As soon as I put them on the first time, the first thing was the bass response. Overall sound is tight, punchy and articulate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eybosspls, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    bessttttt headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epic sound, comfort and build quality. Hard to travel with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling, Sound Quality 30h Batt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far, the best noise cancellation in the world. The active feature continually adjusts the environment and dials in the cancelling. My ears are in heaven. Use on the airplane, and it's 30hr battery make international travel so comfortable. My last set of Sony NC headphones lasted over 10 years and are still going. DONT THINK ABOUT IT...BUY THESE oh...the sound AMAZING. Also, if the battery ever dies...they STILL WORK as wired headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AceJones123, Amazing! We're glad that you are enjoying the noise canceling function, features, battery life, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good quality headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good quality, a bit pricey but way better quality than beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi leoyw, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Worth it...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price you'd expect to get a certain level of sound quality and these Sony's deliver. Battery life comfort user friendly in every aspect. Best of all is the sound. The detail is incredible no booming bass or mind numbing highs. Crisp detailed sound best describes these things. Give them a listen you won't regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuckB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones, just buy em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing headphones. The noise cancelling is almost otherworldly. I walked through a busy airport and I could not hear a thing other than my music. They're also comfortable and the batteries last awhile. I'm no audiophile but the audio quality is very good, the best I've personally tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleG,

      We are ecstatic to learn that your WH-1000XM5 headphones provided such an "otherworldly" experience during your travels! It is wonderful to hear that the noise canceling allowed you to enjoy your music in peace amidst the airport bustle, all while staying comfortable throughout your journey.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Maybe little expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great , fit is loose and feels heavy to my ears, may be it’s just me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmmadN,

      We are sorry to hear that the fit of your WH-1000XM5 feels loose and heavy. To ensure a more secure feel, we recommend extending the sliders fully before putting them on and then adjusting them until the headband rests softly on the top of your head, which helps distribute the weight more evenly and stabilizes the earcups. Since these headphones feature a "soft-fit" leather and a lightweight design, finding that specific "sweet spot" with the slider length is key to preventing them from shifting while you move.

      Thanks for choosing Sony. 

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Nice sound quality, good battery.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for flying, but now using them at the desk when working a lot. Battery life is great, Type C charging is a big plus, App for Android works 100% of the time, and have had not issues switching audio from a laptop, Desktop and phone! Noise canceling is great hear almost no plane noise, and the audio still sounds great. Placing a hand over the right ear will turn on ambient sound, thought that was lame but turns out to be very nice to have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamJ, Great! It's good to hear that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! My son loves this. Foam is very soft, sony’s sound is always great. Double tap functions so you can hear who you talking to or around you. Sometimes Its not always what is in and buy that name,… but you just have to trust the best brands ever existed since day 1. And sony is always been on top of the bestest.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pakaks,, Amazing! We're glad that your son loves his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product I use every day at the gym and the battery is durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AlejandraH!

      We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.

      Thank you again for choosing Sony to power your workouts!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony Sound Equals Quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones as long as you are not using them outside. The instructions say they can't get wet and you can't sweat on them. So much for exercising. Otherwise, they had a beautiful sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LennyV,

      We're pleased to hear that! Thank you for giving your Sony headphones a fantastic 5-star rating! We're grateful you’re enjoying their beautiful sound quality—it’s one of the standout features of your Sony WH-1000XM5. We appreciate your note on usage limitations outdoors and around moisture, as the design does prioritize pristine audio performance.

      Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Dave,

      Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Review of Sony Noise cancelling headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a trip to Europe. They cut the engine noise on the 12 hour flights by about 80 percent. For an extra $100 I'm sure the next step up would cut more. But these are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanC!
      We are immensely pleased to hear your experience with the WH-1000XM5 headphones on your long flights.
      Their noise cancelling is designed to reduce loud sounds like engine noise so you can travel in peace and listen comfortably to music, movies or podcasts.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality Bass is very good Very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieF, We're glad that you like the noise canceling function, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    5/5 best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class for comfort, sound, design and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RolC, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent sound quality, design, and top-notch noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Outstanding on all levels - perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design, weight, sound, noise cancellation, size for travel, and on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkMN, We're glad that you are enjoying the design, weight, sound, noise cancellation of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US