Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 11898759
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony xm5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned, the noise cancelling is awesome and the sound quality is extremely good for Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Masonb,
We are immensely pleased to hear that these are the best headphones you’ve ever owned and that you are enjoying the "awesome" noise canceling! To deliver that industry-leading silence, this model utilizes two processors controlling eight microphones—the Integrated Processor V1 and the HD Noise Cancelling Processor QN1—which work together to dramatically reduce high and mid-frequency noise. Furthermore, the sound quality is elevated by the specially designed 30mm driver unit, featuring a light and rigid dome for more natural sound, while DSEE Extreme™ upscales your compressed digital music files in real time for a truly premium listening experience.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Excellent noise cancellation for flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation. Works well on flights to minimize plane and passenger noise. Comfortable to wear throughout the work day as well as sleep with them on during a flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CBReview,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Disappointed but not surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly, disappointed with these, you would think with the latest updates. They had and how light the model looks that these would have very good noise-canceling properties. But it doesn't, I think, because of how light it is, the muffling quality from the outside world is just lax, and not as good as you would think it is very light. I will give it that, but the noise-canceling properties are not good at all. You're wasting more money compared to like the older generation headphone, which, while yes, they are a little heavier, they are cheaper. And they have better noise-canceling qualities. If you're into lightness and esthetic and don't mind Not so good noise-canceling qualities, then definitely go for these. But if you are into noise-canceling qualities, definitely look into an older generation or a different pair of headphones. But not Bose, because they're just as light and bad. But the Sony earbuds or anyone's noise-canceling earbuds tend to be very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoAnd,
Thank you for sharing your hones review of the WH-1000XM5. We are very sorry that the Noise Canceling (ANC) did not meet your high expectations, especially feeling that the older XM4 offered a better, more complete seal.
We completely understand your focus on achieving ultimate silence. If your priority is the absolute best noise-canceling performance, we would recommend looking into the WH-1000XM6, as it is our latest model and features a new QN3 processor and 12-microphone array. This hardware is designed to deliver a noticeable improvement in overall ANC and is specifically engineered to handle the mid-to-high frequency noises, like voices, that you mentioned.
Before upgrading, please ensure you have disabled Adaptive Sound Control in the Sony | Headphones Connect app. This feature often automatically lowers the ANC, which can create the "lax" muffling effect you described.
Thanks for considering Sony products.
Best regards,
Eliab
Headphones headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones would’ve liked it if there would’ve been louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasC,
Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.
Thank you for choosing Sony!
Best regards,
Dominick
Sony wh-1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick
The best so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. The sound quality is amazing, they are super comfortable- even when wearing them for extended periods of time, and are super stylish. I get compliments every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Fragile like my heart
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss these.. They would be a 5 star if my pair hadn’t broken so easily. Sound quality, noise cancelling, and weight/comfort ratio are all top of the line in its respective market. Just don’t let them slip off your neck unless your reflexes are impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateL While we're glad that you like the sound quality, noise cancelling, and weight/comfort, we are sorry to hear that they broke easily. This is definitely not the news we'd like to hear from you.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Good ANC, Not comfortable, music is bass-heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling worked well. Music sounded okay, a little too much bass in my opinion but some people prefer that. I ended up returning these though for comfort reasons. The headphones have some weight to them and the headband is very narrow so it ends up putting a lot of pressure on the top of your head. For long plane flights or working at a coffee shop, I needed something comfortable and this was not it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the bass quality and comfort of the headphones. With the Sony Headphones Connect app, you can use the equalizer function to fine-tune the sound quality to your needs. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.
Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Best overall headphones money can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every review on the Internet from Google, to digital trends, onto YouTube, will tell you this is the best overall pair of headphones money can buy; this is correct. My only dislike, and this is more of a me issue, so I did not want to take away a star, is that I don’t think they get loud enough. I am one of those grumpy old. GWOT veterans with messed up hearing so I need my headphones and earbuds to be super loud, but I think there’s a lot of software in every headset, and in phones and stuff that prevent volume from reaching a certain level. But I don’t actually know, so I won’t take away to start. Bottom line, buy the headphones, if you have the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomT, great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Best Headphone Ever
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym & around the house. The noise cancellation works really well especially with loud music already playing in the gym. They are comfortable and for the price, they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active nose cancelation is fantastic. Drowns out airplane noise very well, battery literally lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceA,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
Great Work Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had gotten this headset for meetings and calls and the sound quality is so good. I find myself wearing this even after meets for long periods of time because it’s so light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmemA,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, comfortable and light weight design of the headphones. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. We appreciate your support and thank you for choosing Sony!
-David
Great headphones!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable fit along with color that goes with everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheeseburger, We're delighted to hear that you like the fit and audio quality. Thank you for choosing Sony. Erin