Customer Ratings & Reviews

Hello YobiH,

Thank you for choosing Sony!

We’re elated to hear that you’re enjoying the amazing sound quality of the WH-1000XM5 headphones and that the shipping experience was fast and convenient. Your recommendation means a lot to us, and we’re glad to have contributed to your positive experience.

Best regards,
-Fred

Hi User483020,

It brings us great satisfaction to hear that the WH-1000XM5 is providing the comfort and stability you need for daily wear. We designed these with a lightweight, "soft fit" leather to ensure they stay secure without feeling tight.

Regarding the volume, we appreciate your feedback. Our engineers prioritize high-fidelity audio and ear health, ensuring that even at safer volumes, our Industry-Leading Noise Cancellation allows you to hear every detail of your music by blocking out the world around you. This allows for a crisp, immersive experience without the need to "crank up" the sound to compete with background noise.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Thank you for sharing your feedback, JimmyD.

We are pleased to hear that you are finding value in the WH-1000XM5 headphones' excellent Noise Cancellation and the functionality of the associated app. We put a lot of focus on creating a world-class listening environment, so it is great to know those features are working well for you.

We are sorry, however, to hear that the sound quality is not completely meeting your expectations. We're committed to providing a premium audio experience, and we would like to ensure you are getting the best performance possible.

Have you tried using the Equalizer feature within the Sony Headphones Connect app? Adjusting the EQ settings can often significantly tailor the sound profile to your specific preferences, offering clearer highs, deeper bass, or a more balanced mix.

We value this feedback and hope a small adjustment helps you unlock the full audio potential of your WH-1000XM5 headphones.

Thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RobertC,

We're so happy to hear that your granddaughter is loving her new WH-1000XM5 headphones and that she's enjoying the great sound quality. We appreciate you choosing Sony to bring her joy!

Thanks for choosing Sony.

Best regards,
Eliab

Hello MechelleS,

Thank you for choosing Sony!

It's truly a pleasure to hear your positive feedback! We're delighted that you're enjoying the noise-cancelling feature of the WH1000XM5 headphones. It’s fantastic to know that they stay securely in place while you work out, providing you with the comfort and focus you need. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi Jams,

Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hi JaceM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin

Thank you for the fantastic review, Spot!

We’re so glad to hear that you’re impressed with the awesome noise reduction on your WH-1000XM5! It’s great to know that both the sound and build quality are meeting your expectations. We truly appreciate the high recommendation—there's no better compliment than suggesting them to others!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Alva, That's nice to hear! We're delighted that you find these comfortable and you're enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin

Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello JordanP,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.

Best regards,
-Fred

Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MichelleV, Great! We're delighted to hear that you like the sound quality, noise canceling function, and comfortable to wear. Thanks for your feedback and for choosing Sony. Erin

Hi KevenG, Fantastic! Glad to hear you're enjoying the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.

These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!

- Romeo

Hi AlanR,

We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
Thanks for choosing Sony.
-Aldair

Hi Chuck,
Thanks for your feedback! It is most rewarding to hear that you're loving your WH-1000XM5 headphones! We're thrilled they're providing such great sound when connected to your TV and that they compare favorably to your other headphones.

Thanks for sharing your positive experience with Sony!
Best regards,
Stephanie