Customer Ratings & Reviews

Hello WilliamW,

Thank you for choosing Sony!

It brings us great joy to hear that you're impressed with the performance and build quality of your WH-1000XM5 headphones! It's wonderful to know they are the best you've ever owned, and we're confident they will provide you with lasting enjoyment. At Sony, we are dedicated to creating products that blend innovation, durability, and an exceptional listening experience.

Best regards,
-Fred

Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello RobertM,

Thank you for choosing Sony!

We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.

Best regards,
-Fred

Hello PMat,
Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco

Hi Sally1234567,

That's great! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!

-David

Awesome, Damaged! We're glad she's happy with her new headphones. Thanks for choosing Sony. -Craig

Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin

Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam

Hi GeorgeJ, thank you for the amazing review! We're honored to hear the Sony - WH1000XM5 stood out in your comparison—especially in sound quality. These headphones are built to deliver an exceptional listening experience, with industry-leading noise cancellation, crystal-clear audio, and a lightweight, comfortable design perfect for all-day use. We're glad they impressed you, and we appreciate you choosing Sony for your sound experience! Best regards, -Dominick

Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Hello JuliannaM,

Thanks for the fantastic review—We're truly heartened hearing that you consider the WH-1000XM5 headphones the best you've ever owned!

We appreciate your comments on the excellent noise cancellation and sound quality, as these are the core features we focused on with this model. And we can't be happier to know you're enjoying the amazing sound quality they deliver!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi SumitrabenV,

We are thrilled to hear that the WH-1000XM5 headphones are bringing your music to life with such impressive clarity! It’s great to know that the sound quality remains consistent for you at any volume, allowing you to catch every detail of your favorite tracks. We appreciate your passion for great audio and are happy to have you as part of the Sony family. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, DayronG!

We’re thrilled to hear that the noise cancellation on your WH-1000XM5 is out of this world! It’s great to know these are the best headphones you’ve owned so far.

Enjoy the silence and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Juzer,
Thanks for sharing your review!
It is fantastic to know that you are loving the sound quality of your new WH-1000XM5, even when you turn the volume up. We know how long you’ve been waiting to get these and we are so happy they’ve finally become a reality for you!

Thank you for putting your trust in Sony!
Enjoy the holidays! Best regards,
Estefany

Thank you for sharing your feedback, PhongL!

We are so pleased to hear that you are happy with the sound quality of your WH-1000XM5 headphones for both movies and music. We designed this model to deliver exceptional audio, providing a rich and immersive experience for all types of content. It's rewarding to know that they are meeting your expectations every time you use them.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi YarizP, Fantastic! We're thrilled to hear that you are enjoying the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Mike,

We are thrilled to hear that the WH-1000XM5 made such a fantastic birthday gift and that you were so impressed after trying them yourself. We strive to lead the industry in noise canceling and audio clarity, and it is wonderful to know that the premium comfort and sophisticated sound profile have left such a lasting impression on both you and your son.

Thank you for trusting Sony to be part of your family's special celebrations.

Regards,
Dominick

Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Kari!
Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.

Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany

Hello Rusty,

Thank you for choosing Sony!

We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.

Best regards,
-Fred