Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation! Def recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son’s birthday. One of the best headphones I myself has ever tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We are thrilled to hear that the WH-1000XM5 made such a fantastic birthday gift and that you were so impressed after trying them yourself. We strive to lead the industry in noise canceling and audio clarity, and it is wonderful to know that the premium comfort and sophisticated sound profile have left such a lasting impression on both you and your son.
Thank you for trusting Sony to be part of your family's special celebrations.
Regards,
Dominick
Quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them. He received them for his bday and doesn’t bother with the AirPods anymore. The sound is amazing.
I would recommend this to a friendBEST THING EVER!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of noise cancelling earbuds but nothing comes close to what these headphones do. These are absolutely amazing to wear, it feels like im not wearing anything and so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex
Awesome! We're glad you like noise canceling and comfort-ability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Very Good Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rusty,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.
Best regards,
-Fred
Super sensitive sensors, easy fix, immaculat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Sony WH-1000XMS Wireless Over The Ear Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color Smoky Pink and the sound quality was exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .HI BettyM,
We are delighted to hear you love the new Smoky Pink finish! This color was designed to provide a soft, sophisticated look with a powdery matte texture that complements your style. It is great to know that the exceptional sound quality—driven by our precision-engineered 30mm driver and Integrated Processor V1—is providing you with a premium listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
Long flight necessity
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound, performed well on 12 hour flight, ANC made a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin
great pair of headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried these wouldn’t work with my apple products but I was wrong. It seamlessly pairs and the noise canceling is out of this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Haley, thank you for sharing your experience with the WH1000XM5. These headphones' Bluetooth is the Version 5.2 which is the most updated Bluetooth connectivity that lets you pair them with any current device. We are very glad to hear you're enjoying them with your Apple devices. Thank you for choosing Sony! Sincerely, -Jenn.
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. The calls are clear and they block out background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD!
It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.
Thank you for choosing Sony!
Best regards,
Estefany
They’re great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and super comfortable. I was torn between these and the AirPod max and I’m pretty sure I made the right decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianeW,
You made the right choice! We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones currently on the market. Excellent sound and noise canceling. Very comfortable for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're thrilled to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best ANC headphones on the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and even better noise cancelation. One of the best pairs of headphones ive used compared to Bose QC ultra and Beats Studio Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewD, thank you for the five-star rating! We are honored to hear that you consider the WH1000XM5 to be one of the best pairs of headphones you've ever worn. Their exceptional sound quality and industry-leading noise cancellation technology truly set them apart. Thank you for choosing Sony! Best regards, -Jenn,
Perfect for traveling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone i like the way it designed and music controller system is also awesome..must try once in your life.
I would recommend this to a friendPretty headphones with good sound and mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and very nice to look at. I really like the sound and mic quality on this headphone, mostly use it for office calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushruth,
That's wonderful to hear! We're delighted that you find the WH-1000XM5 headphones both stylish and functional, especially enjoying the exceptional sound and microphone quality for your professional calls.
Thanks for choosing Sony.
Best regards, Eliab
Amazing Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound with amazing battery life and noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianV, Awesome! We're glad that you like the sound, battery life, noise canceling, and overall quality. Thank you for choosing Sony. Erin
They sound so bad its depressing.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. I got these and the Airpod Max to A/B and compare to decide what I want to go with. First the good: They are easy to connect and can connect to two devices. I like that. These are very light, very comfortable and easy to use. The noise canceling is top tier. But that's where the goodness ends. These are one of the worst sounding headphone for the money that I have ever put on my head. I was shocked. The older model (XM4) actually sound much better. The way these compress the sound, kill the midrange....its actually inexcusable. I tried to like these. I really did. I fly a lot. And most of my flights are 6 hours or more. So I wanted great sound, noise canceling and comfort. I couldnt handle listening to music, or movies, with these headphones. I can't....NOT recommend these enough. Unless you don't care about sound quality and are more into comfort and noise canceling. I still have my airpod max headphones. They are not very comfortable. But I will deal with that to have the better sound quality and much better noise canceling than my old Bose QC45's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, While we're glad that you like noise canceling, comfort, and ease of pairing, we regret that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For sound related concerns, please try the following:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Please also ensure the software is updated.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Better than Apple headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Had so many different ones and these are the best. Very light and comfortable. They sound loud and clear. Would recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryS,
You made the right choice with the Sony WH-1000XM5! We're glad that you like the weight, comfort, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was fantastic. The overall fit and feel was so comfy. Best set of head phones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlrwD Great! We're glad that you like the sound, comfort, and fits perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin