Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good ANC, Terrible Build Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these are honestly some of the best I've ever used. However, the sound quality is a bit lower than I expected. The build quality of these are also absolutely horrendous as they have broken from just sitting on a shelf of an extended period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Perfect Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for work, I make phone calls constantly throughout the day. I compared them with Bose 700s that my co-worker tried swearing up & down was better. Of the 2, yes the Bose are better at music wuality honestly, but for phone calls… Sony all day! Perfect sound quality in and going out, and i even made a call once while vacuuming and the person on the phone with me could not hear my very loud vacuum at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing these headphones are so comfortable and last so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halima, Thank you for the positive review! We're glad you like the comfortable fit and excellent battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
First time user for mx5s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these i use to be a bose loyal fan but these mx5 are superb, bass and quality of the music is wonderful also i also use the Sony WF 1000mx4 now I am a loyal Sony customer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deadpool, Awesome! Glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, also pretty comfy and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
Very happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product for conference calls. Comfortable, excellent noise cancellation and exceptional audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddG,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, noise canceling and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great ! Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound, perfect and comfortable fit. One of the best headphones you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin
BEST HEADPHONES!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its one of the best headphones I owned. Very comfortable and the sound is outstanding. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HailahH,
Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Really Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love the lightweight design… The sound quality is extraordinarily great The features are top notch I highly recommend for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We're glad that you love the design, features, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Meh, wish I hadn't bought them
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. The noise cancelling is not good. I had the WH-1000xm3 for several years and "upgraded" to these. The noise cancelling doesn't work in many situations. The settings also revert often when switching between devices. The design is also less portable and the case is larger. I am really disappointed in this headset. I would rather use my old headset with the battery that doesn't last - at least it works to block out noise.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jams, Thanks for the feedback. We apologize if you are not fully impressed with the new Sony XM5 Wireless Bluetooth headphones. To improve the noise canceling feature, kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html We also appreciate your commend regarding the size of the headphones. This can help us improve in the future. As a general recommendation and to ensure you are getting the most out of your headphones, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. Thanks for choosing Sony! -Craig
Amazing product & quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and amazing features. Sound quality is great and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EAPP,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones are delivering great sound quality and impressive battery life. It’s rewarding to know that the features are enhancing your listening experience and providing reliable performance.
Best regards,
-Fred
Crisp, clean, comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is crisp and clean, the fit is extremely comfortable, so happy with the purchase and the price well worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlbest, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Slightly bigger than the 4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great and the noise canceling is the best you can get of any over ear headphones right now, but they are too big for my head. I had the 4’s and they fit a little big too, but the 5’s are a good bit bigger. Because they don’t clamp tight enough and the head band is too long, they don’t seal well and pull away from my ears when I turn my head side to side. This effects the noise canceling because it won’t seal around my ears consistently. And because it doesn’t have enough clamping force, the headband puts more pressure on the top of my head and hurts after awhile. I love Sonys, but I prefer the fit of the 4’s. I don’t have an abnormally small head either!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carly, Thank you for choosing Sony. While we are glad to hear that you are happy with your new headphones, we are sorry to hear that it did not meet all of your expectations. The WH-1000XM5 is for All day comfort with an elegant design! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
Top Notch Headphone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, Very functional features along with good noise suppressant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with excellent quality construction and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyC,
Thank you for choosing Sony!
It brings us great joy to hear that you appreciate the WH-1000XM5 headphones' quality construction and sound. We take pride in crafting products that offer both durability and an exceptional audio experience, and your kind words truly affirm our commitment. Your feedback motivates us to continue delivering the best in innovation and design.
Best regards,
-Fred
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Nice headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. The carrying case came in more handy than I thought. The battery life is actually very nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you like the sound quality, carrying case, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones money can buy! Basically the noise cancelation is perfect and so is the comfort. Great for relaxing and listening to audiobooks and music.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Chantell! We are happy that you enjoying your new WH-1000XM5. We are also delighted that you are satisfied with the amazing sound quality, industry-leading noise canceling feature, comfortable fit design, and superb performance of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo