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Customer Ratings & Reviews

Your price for this item is $248.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6064 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 6,064 reviews
  • Rated 5 out of 5 stars

    Great improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned XM3’s for several years now, got this set for my wife and she loves it. It convinced her to switch from her earbud only preference after having a lot of discomfort issues with other over-ear sets. Quality and performance is unmatched in all areas and still a noticeable improvement from the 3’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanM,

      You made the right choice! We're glad that your wife is enjoying the comfort and amazing features of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s all in the title. Amazing quality. I’ve always loved the wh1000xm series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeviH,

      Thank you for choosing Sony!

      We are delighted to learn that you are enjoying the WH-1000XM5 and have consistently loved the WH-1000XM series. Your recognition of the exceptional quality of our headphones is incredibly meaningful to us. We continually strive to ensure our products surpass your expectations, and it is truly gratifying to hear when we have achieved that.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony headphones blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit great! Sound quality is excellent! Worked great on the plane!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi apple, we're glad you like the sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielV, thank you so much for your thoughtful review!
      We're thrilled to hear you love the sound quality and noise cancellation of the WH-1000XM5! Your feedback means a lot to us. It's great to know our headphones are enhancing your listening experience with advanced noise-canceling tech and exceptional audio at an accessible price.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've owned!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed purchasing this. Got this headphones for the lowest price during Black Friday deals. The sound quality was too good. The equalizer is an additional boost but it requires some effort to get the best sound with the right settings. Just keep playing around with it until you get it right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriram We're delighted to hear that you enjoyed your purchase. We also appreciate that you like the sound and features. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound, cloud-like comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve compared this product to Bose and Apple (QC 35, and pro max). These headphones come out on top, although by a surprisingly small margin. Unsurprisingly, Sony wins out on noise cancelling. A noisy plane, with a little bit of music, is completely drowned out. Fantastic for sleeping! Soundscape, this is largely subjective, but the area feels small.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeahthatsme, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality, Comfortable to wear, effectively blocks ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Loved these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect entry level headphone for music lovers, the noise cancellation was perfect I couldn’t hear anything once it was on. It felt like I was in my own little world! And the ability to turn on ambience mode with just a touch of a finger without pulling out my phone is the cherry on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuan, Thanks for sharing your awesome experience. We are glad that you loved your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM5 Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. Recommended. Sounds great and long battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EzekielH,

      Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works very well. I was surprise in the operation, sound, the connotate was easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BaudelioR, we are proud to hear that you are a happy owner of the Sony - WH1000XM5! These headphones produce an astonishing sound quality, and their ultra soft earcups are designed for long term wear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Noise canx headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great sounds great! O ne of the better noise canceling headsets I have had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyS, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality and industry-leading noise cancellation technology of these headphones. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best headphones which I have used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shishir,

      Thank you for choosing Sony!

      We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Premium Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and audio quality. Comfortable while wearing for long periods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bakku Awesome! We're glad that you like the audio quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Excellent Headphones

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves these headphones! He enjoys them for the gym and everyday activities!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ernesto,

      Thank you for choosing Sony!

      It brings us great joy to hear that your brother is enjoying the WH1000XM5 headphones both at the gym and in his daily routine. Knowing they enhance his activities means a lot to us, and we truly appreciate you sharing this with us. Thank you for your kind words!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good quality perfec, I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello China,

      Thank you for choosing Sony!

      It's truly wonderful to know you're loving your WH-1000XM5 headphones and find them to be an excellent, high-quality product. Your experience motivates us to continue delivering high-quality products. Keep enjoying them!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Bluetooth headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best noise canceling head phones. comfortable as well. I use at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi apple,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfort design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good noise cancelling, awesome feel. Was very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bojanman,
      Perfect! Glad to hear your enjoyable experience with the amazing sound quality, noise canceling features and comfortable fit with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000CM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best headphones that I have had. It is very comfortable and works great with excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Review Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Comfortable. I dont know what else to day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling ever ! I love to find a new space everywhere i go

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AllisonL,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US