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Customer Ratings & Reviews

Your price for this item is $248.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6064 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,064 reviews
  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Soney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This type of headphones having a great sound system

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarwanA,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great and they fit very comfortably

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CameranS,
      That's nice to hear! We are delighted to hear your satisfaction with the noise cancelation feature and comfortability of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Qualiy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and quality. Sony never disappoints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, JohnE!

      We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.

      Thank you for your continued trust in Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these work well. Still learning to use them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thiefofhorse,

      We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.

      Thank you for choosing Sony for your personal audio journey.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The sound quality is smooth and the battery last all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, NancyH! We're glad that you are impressed with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound love you can control eq settings and work great even with apple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickN,

      We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!! Wanted these for the plane to block all the noise (especially, the engine noise) and WOW! Beyond what I expected. I was actually able to hear my music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Steph! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    sony xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good audio sound cancellation is too tier extremely light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG,

      Thank you for the purchase and we're glad to hear that you like the audio quality and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    The best quality money can buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, it has a great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AraRich, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the m4 and didnt really use them as much since I was mostly a earbud guy but now I wanted to switch back into headphones since i gave my m4 to my sister who used them more and i love these these although the feel of these are more comfy the designs of the m4 still holds up better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gamingmouse, Thanks for your feedback. We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great looking headphones.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the other reviews. I used to own the sony WH 4s but overtime they fallen apart. I purchased the WH 5s for an "upgrade". The bass seems to struggle at high volume. When taking off the headphone to rest around your neck, they flip up intead of down towards your chest. They look great. Sound quality 4 out of 5. They may be on price drop soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sgtbrownty, We appreciate your feedback and we are happy that you like the sound quality of your new Sony headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good headphones the noise canceling is unreal :) and great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SonyH,

      Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!

      Thanks for choosing Sony, have an awesome day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseE,

      That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise canceling. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really good sounding

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the last model. Sounds great. Noise cancelling on planes is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dxdaytripperxt,

      Thank you for choosing Sony!

      We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Nice Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset. Great sound, very comfortable, but stylish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PVishal,

      We're delighted to hear that you find the WH-1000XM5 Headphones to be awesome! We appreciate you noting the great sound, comfort, and stylish design.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and fit very comfortable in my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan, nice! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Noise cancelling and can’t hear from far away!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melody,
      We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
      Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US