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Customer Ratings & Reviews

Your price for this item is $248.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 6,068 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the most comfortable, best sounding and awesome noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A22SHADY,

      That's good to hear! We're glad you like the comfortable design and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    FANTASTIC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, fantastic customer service in guiding me to the best in the store and listening to each device. Ultimately went with these, the quality is unmatched and you can't beat the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChelseaF,

      Awesome! We're happy that you like the quality of the Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Astonishing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic product. Its sound quality is top notch and non currently compares to it. It has a friendly user interface with marked aesthetics. My recommendation? Go to the store and try it out for a few mins. That’s all. Just try it out :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuckyO, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Over the ears don’t fall out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Easy for travel. Light weight and comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RussellK, Awesome! We're glad that you like the comfort and lightweight design, quality, and ease for travel. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Superb Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, very comfortable and fantastic ANC!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matthew, We're glad that you like the audio, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been the best wireless noise-cancellation headphones I have ever bought.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelV!
      Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!

      With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Can wear all day. I love them. Must have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krishillen,

      Thank you for the 5-star rating and we're glad that you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was a game changer for me. I love using them while traveling. They pretty much block out any unwanted noise. The sound is great. The sticker price is up there but it's worth it to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Austin, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    An audiophiles love delux!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a worthwile audio sensory complement to any and all usage. My son bought these with his OWN $ and has NEVER looked back. He uses them for zoom classes, phone calls, tv watching, youtube viewing and for editing projects. If your on the fence, just say YES to Sony & Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrBuyItForTheFam, Your son made an excellent choice! Good to hear he's enjoying his new Sony WH1000XM5 headphones and uses them for zoom classes, phone calls, TV watching, YouTube viewing and for editing projects. Your recommendation means a lot to us!
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing sound. Amazing feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look, feel and most importantly the sound. Sony really has checked all of the boxed with this one. I feel like i never have to recharge it and the swipe/ tap controls on the right ear are so intuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocko, Great! We're delighted to hear that you like the sound, battery life, and features. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very Nice noise canceling wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life very comfortable over ear headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soup, We're glad that you like the audio quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great, noise canceling is really good, pair this with a Tidal HiFi Plus subscription and youve got some really good sound. The sony headphones app offers good amount of customization for the equilizer and other features. Overall great headphones, I definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juicemann, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Rated 5 out of 5 stars

    Can’t hear the anymore snoring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, amazing noise canceling! Lightweight with a premium feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris Greaat! We're happy to hear that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my wife, no more crying babies making flights miserable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SethB!

      We are delighted to hear that the WH-1000XM5 headphones have made such a positive difference, especially for your wife's travel experience. It sounds like they were a truly great gift!

      It's rewarding to know that our industry-leading noise canceling technology is providing the peace and quiet needed to make flights enjoyable again, keeping out those distracting sounds. That seamless, distraction-free experience is exactly what we strive for in our design.

      Thank you again for choosing Sony to upgrade your wife's listening experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great sound great noise canceling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing and the noise canceling does a pretty good job. Doesn't block everything out but I don't think that technology exists yet. Using the noise canceling while listening to music makes me feel like I'm in a soundproof room within the office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisH, Thank you for the awesome review! We're glad you like the amazing sound and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've just had these for a few days. That being said I love them. Came from the MX3's and these are so much higher quality. No squeaks from the frame. Noise cancelling is much better thann the 3's and so is the over all sound quality. So far I love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping it quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my husband tonuse at work and at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zrev,

      Thank you so much for your 5-star review! We're glad to hear the Sony WH-1000XM5 headphones are a great fit for your husband both at work and at home.

      Thank you for choosing Sony and enjoy the amazing sound and comfort!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves these headphones! The noise cancelling is phenomenal and quality of sound is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferH, Thank you so much for sharing your experience. We're glad to learn that you and your son love your new Sony WH-1000XM5/B and its phenomenal noise-canceling capabilities and awesome sound. Thank you for choosing Sony, and enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, ANC and lightweight! Perfect for audio or movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiBompers, We're glad that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US