Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 10095959
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Son's favorite Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, feels good and sounds even better. Gift for teenage son, and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kencal2000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, the noise cancellation is second to none and it allows you to feel like you are transported to another world. The headphones were sunk in water by accident and still got no damage, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Eri
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very very good. I had the M4 for a while and got water into them so they stopped working. Then I got the Beats Studio 3 I must tell you, those are nothing compared to the Sonys. The noise cancellation feature should be the best in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejay, Great! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones I’ve had. Love the sound canceling feature—I’d look to get it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiT,
Awesome! We're glad to hear that you love the noise canceling of your Sony headphones. Thank you for choosing Sony!
-David
Best sound quality ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qualitybis amazing, howevwr, i dont recommedn for use on Conference calls because the automatica surrounding fucntion causes it to switch to the qrong setting. I have turned that function off but its not registering. For music or other audio its great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDAP, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. If you are referring to the ambient sound, you can find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534514.html?search=ambient
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
Good pair!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been the best over the ear headsets I’ve bought. They’ve held up really well. The only thing I would change would be if I could fold it down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannam, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 10/10 love them everytime i put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMon,
That is fantastic feedback! We are thrilled to hear you love your WH-1000XM5 headphones and that they provide an excellent experience every time you put them on. Thank you for the 10/10 rating!
Thanks for choosing Sony.
Best regards, Eliab
Gotta love them
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Made the switch a few years ago and love the Sony headphones. While they’re not collapsible like the previous model, they still don't take much space and are also very convenient for travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones plus and minus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it shuts out airplane and other noise it is fantastic but I've been having some trouble keeping it working. E.g., After a story I was listening to finished, I couldn't get anything else to play. I'm hoping I can figure out how to prevent this sort of thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisL, We are sorry that you are having an issue with your Sony headphones. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html. Feel free to test the unit again and verify if it resolves the issue. Despite your concern, it's good that you still like your headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
Great noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted some noise cancelling headphones so when we took a trip she could read her books without listening to my music loud. I got her these and she plays classical music and reads in peace. She said these headphones are the best. Blocks out my music, and the music she plays sounds so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetireBoilermaker35, Great! we're thrilled to hear that your wife is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones and a amazing price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelO, Amazing! We're thrilled that you love your WH-1000XM5 and that you're pleased with its exceptional sound quality and outstanding performance. Thank you for sharing your wonderful experience and for choosing the premier brand, Sony! - Romeo
It’s a Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound…. Good built quality…. It’s a Sony….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Semih,
Thank you for your review! We're glad to hear you're enjoying the great sound and build quality of your WH-1000XM5 headphones. It’s always a pleasure to know our products live up to expectations. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are actually really good and the app lets u customize the sound you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JocsanA, Thank you for sharing your detailed review of your WH1000XM5! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you're utilizing the different customizations and built-in equalizer on the Sony headphones connect app. Thanks for choosing Sony! -Jess
Terrific set of headphones…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Qua;pity is Terria and hand gesture controls just work as they should. Allows me to work and enjoy my fav music/podcast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoppster, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I only ever spent under $30 for headphones before so these were a total upgrade and well worth the price. I use these when i’m in the backseat of the car with my family and it cancels out all the noise and radio their playing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi goldfishzoo, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amaizng for an office setting but alos work great for the gym. The volume level does have to be at about 70% plus noise cancellation to really not hear anything but overall great pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing performance of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Nice upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement in terms of the quality of music it delivers, what I will say that most people will see as a negative is the fact the holding case is bigger due to the headphones not being able to fold closed. At times it did bother me but as I normally have them out due to how much I use them it doesn’t cause much of an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyonarte, Great! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest pair of headphones i have ever used hands down! Great noise cancelation and sound quality. And the app is very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyB, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin