48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $248.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6068 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 6,068 reviews
  • Rated 4 out of 5 stars

    great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great comfort, sound quality and simple BT pairing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulS, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great pair of headsets.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned the headset for about 3 weeks and I love them! They pair up with pretty much anything Bluetooth around the house and the sound quality is amazing. I’ve owned Beats Studio and I would take these Sony headsets any day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MigaDori, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for to fit my big head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crl1, We're glad the WH1000XM5 headphones are the perfect fit for you—comfort matters just as much as sound quality. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Superb Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    jesus christ these are lusious headphones

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like just about everything about these headphones. my life has changed for the better since i purchased these. make sure you utilize the eq settings for these things; itll make your listening experiences so much better and enjoyable !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dannyt, Great! We're glad that you are enjoying the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, definite improvement over last model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ortega95, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around great headphones, can't beat the sound quality and noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uli345, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality for those who enjoy music. Had never had anything with better sound quality and the noise cancellation is unmatched.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, Amazing! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Good Service, Great Product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING Product. You get what you pay for. I was gifted these headphones and initially thought to return due to the price. We went to Best Buy looked at others, spoke to staff and I decided to keep and try them. I'm so glad I did, I wouldn't trade them for anything now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimF, thank you for the fantastic score! We're delighted to hear that you've chosen to keep the WH1000XM5. This headset truly is an exceptional gift, and we appreciate you giving it the opportunity to prove itself. Thank you for choosing Sony! Regards. -Jenn Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation! 10/10 purchase. I work from home and these are my primary headphones and have not had any issues. I was a little apprehensive because of the price but totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieQ, Magnificent! We're thrilled to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Value for money

    |
    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Easy on the ears and the noise cancellation works wonders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shane, Fabulous! We are thrilled that you are satisfied with the outstanding sound quality, comfortable fit, and exceptional noise canceling capabilities of your WH-1000XM5. Thank you for your perfect five-star review and for choosing Sony! -Romeo Sony_US

  • Rated 5 out of 5 stars

    Nice quality headset.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Noise canceling is excellent as is the quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, John! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Tune Out

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. You can tune everyone and everything out. I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LashandaR,

      Thank you for the 5-star rating! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best decision.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant because its a little bit expensive, but didn't disappoint because my overall experience was superb. Noice cancelling were unrivaled and sound quality is secons to nkne.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FransanthonyL, this is great news! We're very pleased to hear that you love the noise canceling function and sound quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    A1 W headphones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light on head, comfortable for hours even if you got big ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smitty, Thanks for the 5-star rating! We're glad you like the design of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these for a while and they work really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! It's great to know that the WH1000XM5 has been working really well for you. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Bass

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift and they loved it. The bass was awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieR,

      That's wonderful to hear! We're delighted your gift recipient loved the WH-1000XM5 headphones and found the bass awesome. Thanks for choosing Sony. Best regards, Eliab sony-global

  • Best Buy Employee

    Rated 5 out of 5 stars

    Elite headphones

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, probably the best headphones I’ve tried. They fit really well over my hair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NyeH, Thank you for the great feedback! We're very happy to hear you like the exceptional noise canceling and comfortable fit of your Sony WH1000XM5. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Exellent Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried to buy this product because other reviews said that the plastic felt cheap. I found that the material used is perfect for a lightweight feel and the sound quality is still amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurenS, You've made an excellent choice! We're very happy to hear you're satisfied with the premium built, lightweight feel, and amazing sound quality of your new Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sounding headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my Sony WH10000XM5 headphones. The sound quality and the noise canceling is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eddie, great! We're glad you are happy with the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl Sony_US